On foot of the Presidents email, all staff have now moved to a remote working scenario, IT Services want to remind staff that they can still get IT Support in this situation.

IT Services is pleased to announce our new self-service password reset tool (SSPR) that will enable you to reset your @ucc.ie password anytime, anywhere and from any device.

The World Wide Web (invented by Tim Berners-Lee)  is 25 years old (5 years ago this was true, now it is 30 years old!). University College Cork had one of the first ever websites in the world. In fact UCC had the 9th website ever (this is still true today). 

On the 14^th January 2020 Microsoft will end support for Windows 7

To facilitate the four yearly essential maintenance of Medium Voltage Switchgear serving the UCC main campus, electrical power to main campus buildings will be shut down from early Saturday morning. As a result, IT networks will start to go down from 15:00 on Friday 20th, until 09:00 on Monday 23rd July.

Due to the thunder storms in Cork over the weekend, power problems have resulted in a number of network outages in UCC. These outages are located in Brookfield and the Western Gateway (IT) building.

 Several GDPR phishing scams have been reported to IT Services and detected in the past few days as scammers capitalise on the last-minute rush by companies to ensure compliance ahead of the May 25, 2018 GDPR deadline. Be wary about any GDPR related email requests – they may be a scam or phishing emails.

As part of UCC's Green Campus, IT Services is dedicated to 'greening' its services. The below infographic demonstrates the many ways in which IT Services has achieved this so far.

As part of our efforts to improve access to staff online services we are
introducing a new application launcher webpage.

UCC Blackboard including Turnitin will be unavailable during a scheduled maintenance period from Saturday, January 6th, 2018 at 22:00 to Sunday 7th at 15:00 (GMT).

The World Wide Web (invented by Tim Berners-Lee)  is 25 years old. University College Cork had one of the first ever websites in the world. In fact UCC had the 9th website ever. 

Information Security is now a basic requirement for all businesses to ensure continued operation in a globally connected world.  The human element of Information Security is crucial in digital fraud detection.  The aim of this conference is to help grow awareness on the current risks of cyber fraud across the Cork business community. 

In 2016/17 IT Services undertook a review of IT Policies.   Please familiarise yourself with these policies.  You will find a summary of each policy and a direct link to the policy content here: https://www.ucc.ie/en/it-policies/policies/it-policy/#policy  

Learning about research data management supports at UCC.

The first OPAC Chromebase was installed today in the Boole library on the ground floor (Q).

Blackboard will be unavailable from 19:00 on Wednesday 30th August until 03:00 on Thursday 31st August due to essential system maintenance.

At the end of July, Camara Education shipped 1004 computers and monitors to Ethiopia - including 81 computers donated by UCC.

What is the fraudulent purchase order scam?

UCC has recently been targeted by a series of fraudulent purchase order emails. This is a scam wherein fraudsters attempt to obtain equipment from suppliers by providing them with a forged UCC purchase order.

What has happened? Will it affect UCC? What is IT Services doing? What can you do?

More than 200 WiFi access points have been installed throughout UCC since last Summer, both on the main campus and in off-campus locations, funded by EIB Capitol.

31 rooms across UCC, both on-campus and off-campus will receive AV upgrading in 2017, including rooms in the Boole, Kane Building, Cork Enterprise Centre, Western Gateway Building and Brookfield Health Sciences.

The below picture is from a meeting last week of the IT@Cork tech 20. This is a group of the leading IT executives from around Cork City and County. The group meet monthly in order to align the efforts of industry, academic and government. The goal of this group is to continue the development of the Cork region, as a European centre for information technology services, European Technology Cluster.

The Staff Helpdesk will close tomorrow at 15.00 for the Christmas season.

The Helpdesk will be re-opening in the New Year on Tuesday 2nd January at 8.30.

The lucky first winner of a 14" Chromebook at our I.T. Services Open Days was Mr. Pat Twomey, pictured above with User Services manager Michael O'Halloran. The prize draw took place at 3pm yesterday, during the closing of the first day of fantastic talks and events in the Boole Library Creative Zone.

I.T. Services is delighted to present our Open Days, a two-day series of talks and events taking place on Tuesday 22^nd and Wednesday 23^rd November in the Boole Library Creative Zone. 

During the bank holiday weekend, the Wi-Fi network experienced intermittent downtime.

We apologise for any inconvenience this interruption to the service may have caused.

The Wi-Fi network has now been restored.

As you are no doubt aware, UCC has been targeted by a number of Phishing attacks in the recent past.  For this reason, we had to increase the detection thresholds this summer which resulted in some legitimate email being tagged as SPAM.  On Monday 17^th October, we are planning to implement a new solution for SPAM email.

Refurbishment of the Boole library and Boole basement computer labs has now been completed.

Publish is a new, online tool which allows students to quickly and easily create their own personalised academic timetable.

AVMS and IT Services, in close partnership with Buildings and Estates, have started a process of upgrading most of the central room teaching facilities in all areas across campus over the next three years. Each teaching area will see new technologies, improved Wi-Fi and better connectivity to provide a better user experience for students and teaching staff.

University College Cork is about to embark on an exciting programme of digital rejuvenation. As part of this programme of work, the University plans a major investment in IT systems and infrastructure in UCC over the next 3 years. 

In recent months UCC has witnessed multiple cyber-attacks from various sources including phishing emails and ransomware.  In order to continue to protect the UCC network and services you will see IT Services continue to roll out a number of initiatives to strengthen our security profile.  

We currently have a hardware fault this is severly affecting our online services. Parts needed for repair have been delivered, we are currently awaiting the engineer.

Following an earlier outage all systems are now back online.

The Office 365 roll out is gathering pace. Up to date stats on the number of mailboxes moved can be seen below.

To get Office 365 sooner email 0365@ucc.ie to be added to the early adopters group!

Over 1,000 UCC mailboxes have now been moved to Office 365 and we will continue to move the remainder of mailboxes over the coming months. This upgrade will give you the benefits of larger mailbox and a number of other online services.

Office 365 is a suite of online, cloud-based productivity software and services and comes with a significant increase in mailbox size to 50GB - approximately 100 times larger than the previous mailbox size. Office 365 also includes One Drive cloud storage space, Skype for Business, Microsoft Office 2016 and much more. 

SSPR (Self-Service Password Reset) is a new service which enables users to reset their own user log-on passwords. This means users no longer need to contact the IT helpdesk for assistance with forgotten passwords, and makes the password reset process easy, efficient and available 24x7.

The Online Course Application System implements a move from paper-based course applications to an online application system for Adult Continuing Education and the International Office, with expected rollout to further offices throughout 2016.

The Boole Library has launched a new Self-Service Fines kiosk, which makes it easier than ever for Smartcard holders to pay their book fines.

Tomas Tyner, UCC Photographer, has been announced as a finalist for the IPPA Bank of Ireland Professional Photographer of the Year Awards 2016.

View a detailed overview of the marketing and communications activities during the month of October.

On November 2, 2015 Google put up a Doodle to celebrate the Bicentenary of George Boole, forefather of the information age. The Doodle linked to the georgeboole.com site that is hosted by UCC.

UCC Connect is an app designed to bring UCC right to you on your smartphone. Developed by Granite Digital for the UCC Student's Union, and in conjunction with the Digital Estate Working Group, it is the official UCC campus life application.

2015 has seen several improvements to the Wi-Fi network across UCC, and hundreds of responses to a student survey are informing the Wi-Fi improvement strategy for 2016.

We are making changes to how we are implementing our Wi-Fi service today, which will not affect most users of the service.

The UCC president has called for UCC community members to update their Outlook signatures to include a George Boole campaign tag line. Instructions on how to do this are available online.

Details of the work that is taking place to resolve browser issues around access to UCC online services. 

Employee payslips will now only be available online vie ESS. Payslips will no longer be distributed in paper format.

Since 2014 IT Services have been working closely with the HSE IT department to improve the IT Services for UCC Staff and Students. We are delighted to inform staff that UCC Wi-Fi for staff and students EDUROAM is now available in Cork University Hospital.

One of the exchange database servers has 3 disks causing issues in a 4 disk array. This server has been taken out of the Exchange cluster pending a backup and rebuild/restore on the replacement disks. 

Microsoft released a critical update on Tuesday 18^th November https://technet.microsoft.com/library/security/MS14-068. This update was released outside the normal Microsoft update cycle.

Henry O'Keeffe, recently retired from IT Services UCC, was recognised by HEAnet (Ireland’s National Education and Research Network), for his contribution to the IT sector.

Essential maintenance required on the distribution network infrastructure. As a result of this work, there will be a brief network outage of 5-10 minutes.

IT Services is delighted to officially launch its new Data Centre, after extensive renovation and configuration works.

University College Cork (UCC) has been nominated across multiple categories in the final stage of the 2014 Web Awards taking place on 22 October.

New user friendly single logon for many UCC IT Services.  You can now use your UCC email address and password to logon to multiple services making it easier to use them.  You can use it for:-

The DEWG and IT services are delighted to announce the new Live Q&A service from Pubble.

After 18 months, the design migration project has come to an end. Approximately 350 sites have passed through the process. 

There was an email out last evening between 11pm – 3am. The issue is currently being investigated and repaired.

Every year IT Services survey the UCC student body to learn how we can improve our services. The results of the survey are in.

Microsoft have launched an Office for iPad viewer. The MS Office viewer can be downloaded for free from iTunes.

 Up to the end of March 2014 I.T. Services have been using the FOPE service to scan incoming and outgoing UCC email. FOPE is being discontinued and replaced by EOP (Exchange Online Protection).

There will be a brief loss of Internet connectivity Campus-Wide on Wed 26-03-2014.

Several areas of campus were with out network access as a result of the storm. IT Services are currently working to restore network access to all.

There will be Campus-Wide network disruption on Saturday 01 February 2014 between 0800 hrs. and 0900 hrs.

Planned Network Services Interruption 

There will be Campus-Wide network disruption on Saturday 11-01-2014. This includes both internet and email access. 

Update: Power and network access has now been restored to all areas. A power outage took out the main campus last night but our UPS and generator kept the data centre running. Power is now back and we're working on restoring the network. The back of the Kane building will be off-limits to cars until the cabling fault is repaired. Read more for update.

Katherine McLaughlin, the departmental secretary in IT Services, retires from UCC today. 

A complete A-Z of IT services is now available on our website. The A-Z provides an overview of all the services provided by the department. 

Student IT Support is now available @ Q Boole Library .... Call to us if you need help with Blackboard, Portal, Wi-Fi and much more ...

A suite of 40+ video tutorials are now available. These videos will be of use to all users of the CMS, particularly if your website has been recently migrated to the new style.