IT Networks Shutdown on Main Campus from 15:00 Friday 20th July

17 Jul

To facilitate the four yearly essential maintenance of Medium Voltage Switchgear serving the UCC main campus, electrical power to main campus buildings will be shut down from early Saturday morning. As a result, IT networks will start to go down from 15:00 on Friday 20th, until 09:00 on Monday 23rd July.

Network Outages in Brookfield and Western Gateway

28 May

Due to the thunder storms in Cork over the weekend, power problems have resulted in a number of network outages in UCC. These outages are located in Brookfield and the Western Gateway (IT) building.

GDPR Phishing Scams - Important Security Notice

24 May

 Several GDPR phishing scams have been reported to IT Services and detected in the past few days as scammers capitalise on the last-minute rush by companies to ensure compliance ahead of the May 25, 2018 GDPR deadline. Be wary about any GDPR related email requests – they may be a scam or phishing emails.

"Greening" UCC's IT Services

23 Nov

As part of UCC's Green Campus, IT Services is dedicated to 'greening' its services. The below infographic demonstrates the many ways in which IT Services has achieved this so far.

New Staff Landing Page

28 Mar

As part of our efforts to improve access to staff online services we are
introducing a new application launcher webpage.

UCC Blackboard and TurnItIn Scheduled Downtime

05 Jan

UCC Blackboard including Turnitin will be unavailable during a scheduled maintenance period from Saturday, January 6th, 2018 at 22:00 to Sunday 7th at 15:00 (GMT).

25 Years of the World Wide Web - 24 years of www.ucc.ie

12 Mar

The World Wide Web (invented by Tim Berners-Lee)  is 25 years old. University College Cork had one of the first ever websites in the world. In fact UCC had the 9th website ever. 

Conference: Cyber Fraud in the Digital Age

23 Nov

Information Security is now a basic requirement for all businesses to ensure continued operation in a globally connected world.  The human element of Information Security is crucial in digital fraud detection.  The aim of this conference is to help grow awareness on the current risks of cyber fraud across the Cork business community. 

IT Policy Update and Phishing Challenge Competition

02 Nov

In 2016/17 IT Services undertook a review of IT Policies.   Please familiarise yourself with these policies.  You will find a summary of each policy and a direct link to the policy content here: https://www.ucc.ie/en/it-policies/policies/it-policy/#policy  

Upcoming Information session: Tuesday, 17th of October

04 Oct

Learning about research data management supports at UCC.

New Chromebase in Boole Library

06 Sep

The first OPAC Chromebase was installed today in the Boole library on the ground floor (Q).

Scheduled Downtime - Blackboard

30 Aug

Blackboard will be unavailable from 19:00 on Wednesday 30th August until 03:00 on Thursday 31st August due to essential system maintenance.

UCC Donates 81 Computers to Camara Education

04 Aug

At the end of July, Camara Education shipped 1004 computers and monitors to Ethiopia - including 81 computers donated by UCC.

Fraudulant Purchase Order Email Scam

30 Jun

What is the fraudulent purchase order scam?

UCC has recently been targeted by a series of fraudulent purchase order emails. This is a scam wherein fraudsters attempt to obtain equipment from suppliers by providing them with a forged UCC purchase order.

Protecting UCC from Cyber Crime

15 May

What has happened? Will it affect UCC? What is IT Services doing? What can you do?

WiFi Access Point Installs

28 Apr

More than 200 WiFi access points have been installed throughout UCC since last Summer, both on the main campus and in off-campus locations, funded by EIB Capitol.

AV Upgrading and Next Generation Learning Spaces in 2017

27 Mar

31 rooms across UCC, both on-campus and off-campus will receive AV upgrading in 2017, including rooms in the Boole, Kane Building, Cork Enterprise Centre, Western Gateway Building and Brookfield Health Sciences.

IT@Cork Tech 20

13 Mar

The below picture is from a meeting last week of the IT@Cork tech 20. This is a group of the leading IT executives from around Cork City and County. The group meet monthly in order to align the efforts of industry, academic and government. The goal of this group is to continue the development of the Cork region, as a European centre for information technology services, European Technology Cluster.

Staff Helpdesk Christmas Closure

21 Dec

The Staff Helpdesk will close tomorrow at 15.00 for the Christmas season.

The Helpdesk will be re-opening in the New Year on Tuesday 2nd January at 8.30.

I.T. Open Days Chromebook Winner: Pat Twomey

23 Nov

The lucky first winner of a 14" Chromebook at our I.T. Services Open Days was Mr. Pat Twomey, pictured above with User Services manager Michael O'Halloran. The prize draw took place at 3pm yesterday, during the closing of the first day of fantastic talks and events in the Boole Library Creative Zone.

I.T. Services Open Days 22nd and 23rd November

17 Nov

I.T. Services is delighted to present our Open Days, a two-day series of talks and events taking place on Tuesday 22^nd and Wednesday 23^rd November in the Boole Library Creative Zone. 

Notice: Wi-Fi downtime and restoration

01 Nov

During the bank holiday weekend, the Wi-Fi network experienced intermittent downtime.

We apologise for any inconvenience this interruption to the service may have caused.

The Wi-Fi network has now been restored.

Changes to Email Services

11 Oct

As you are no doubt aware, UCC has been targeted by a number of Phishing attacks in the recent past.  For this reason, we had to increase the detection thresholds this summer which resulted in some legitimate email being tagged as SPAM.  On Monday 17^th October, we are planning to implement a new solution for SPAM email.

Refurbishment of Boole Library and Basement

30 Sep

Refurbishment of the Boole library and Boole basement computer labs has now been completed.

Publish: Personalised Academic Timetables for Students

25 Aug

Publish is a new, online tool which allows students to quickly and easily create their own personalised academic timetable.

Update on Central Teaching Rooms

13 Jul

AVMS and IT Services, in close partnership with Buildings and Estates, have started a process of upgrading most of the central room teaching facilities in all areas across campus over the next three years. Each teaching area will see new technologies, improved Wi-Fi and better connectivity to provide a better user experience for students and teaching staff.

I.T. Infrastructure Investments

07 Jul

University College Cork is about to embark on an exciting programme of digital rejuvenation. As part of this programme of work, the University plans a major investment in IT systems and infrastructure in UCC over the next 3 years. 

I.T. Security Initiatives

07 Jul

In recent months UCC has witnessed multiple cyber-attacks from various sources including phishing emails and ransomware.  In order to continue to protect the UCC network and services you will see IT Services continue to roll out a number of initiatives to strengthen our security profile.  

Hardware Failure - Unscheduled System Downtime

11 Jun

We currently have a hardware fault this is severly affecting our online services. Parts needed for repair have been delivered, we are currently awaiting the engineer.

**Update** Systems back on line

11 Jun

Following an earlier outage all systems are now back online.

Office 365 Migration Update

27 May

The Office 365 roll out is gathering pace. Up to date stats on the number of mailboxes moved can be seen below.

To get Office 365 sooner email 0365@ucc.ie to be added to the early adopters group!

Office 365 Roll Out Update

11 May

Over 1,000 UCC mailboxes have now been moved to Office 365 and we will continue to move the remainder of mailboxes over the coming months. This upgrade will give you the benefits of larger mailbox and a number of other online services.

Office 365

24 Feb

Office 365 is a suite of online, cloud-based productivity software and services and comes with a significant increase in mailbox size to 50GB - approximately 100 times larger than the previous mailbox size. Office 365 also includes One Drive cloud storage space, Skype for Business, Microsoft Office 2016 and much more. 

Self-Service Password Reset

22 Feb

SSPR (Self-Service Password Reset) is a new service which enables users to reset their own user log-on passwords. This means users no longer need to contact the IT helpdesk for assistance with forgotten passwords, and makes the password reset process easy, efficient and available 24x7.

Online Course Applications

22 Feb

The Online Course Application System implements a move from paper-based course applications to an online application system for Adult Continuing Education and the International Office, with expected rollout to further offices throughout 2016.

The "Smart" Way To Pay Library Fines

22 Jul

The Boole Library has launched a new Self-Service Fines kiosk, which makes it easier than ever for Smartcard holders to pay their book fines.

UCC Photographer Tomas Tyner announced as IPPA awards finalist

29 Jan

Tomas Tyner, UCC Photographer, has been announced as a finalist for the IPPA Bank of Ireland Professional Photographer of the Year Awards 2016.

Marketing and Communications Report October 2015

26 Nov

View a detailed overview of the marketing and communications activities during the month of October.

George Boole Day In Numbers

09 Nov

On November 2, 2015 Google put up a Doodle to celebrate the Bicentenary of George Boole, forefather of the information age. The Doodle linked to the georgeboole.com site that is hosted by UCC.

UCC Connect App

19 Oct

UCC Connect is an app designed to bring UCC right to you on your smartphone. Developed by Granite Digital for the UCC Student's Union, and in conjunction with the Digital Estate Working Group, it is the official UCC campus life application.

Wi-Fi Improvements and Student Survey Results

10 Sep

2015 has seen several improvements to the Wi-Fi network across UCC, and hundreds of responses to a student survey are informing the Wi-Fi improvement strategy for 2016.

eduroam Wi-Fi Service Update

08 Jul

We are making changes to how we are implementing our Wi-Fi service today, which will not affect most users of the service.

George Boole 200 - Outlook Signature request from UCC president

16 Jan

The UCC president has called for UCC community members to update their Outlook signatures to include a George Boole campaign tag line. Instructions on how to do this are available online.

On going browser issues

30 Jan

Details of the work that is taking place to resolve browser issues around access to UCC online services. 

Payslips Online

23 Jan

Employee payslips will now only be available online vie ESS. Payslips will no longer be distributed in paper format.

Eduroam Wi-Fi Expansion

16 Jan

Since 2014 IT Services have been working closely with the HSE IT department to improve the IT Services for UCC Staff and Students. We are delighted to inform staff that UCC Wi-Fi for staff and students EDUROAM is now available in Cork University Hospital.

Outlook prompting for passwords due to server issue

15 Dec

One of the exchange database servers has 3 disks causing issues in a 4 disk array. This server has been taken out of the Exchange cluster pending a backup and rebuild/restore on the replacement disks. 

Critical software update

20 Nov

Microsoft released a critical update on Tuesday 18^th November https://technet.microsoft.com/library/security/MS14-068. This update was released outside the normal Microsoft update cycle.

Former IT Services staff member Henry O'Keeffe recognised for his contribution to IT

07 Nov

Henry O'Keeffe, recently retired from IT Services UCC, was recognised by HEAnet (Ireland’s National Education and Research Network), for his contribution to the IT sector.

Notice: 17:00-17:30 To-day - No network access due to essential maintenance

20 Oct

Essential maintenance required on the distribution network infrastructure. As a result of this work, there will be a brief network outage of 5-10 minutes.

IT Services Open New Data Centre

15 Oct

IT Services is delighted to officially launch its new Data Centre, after extensive renovation and configuration works.

UCC through to Web Awards final

07 Oct

University College Cork (UCC) has been nominated across multiple categories in the final stage of the 2014 Web Awards taking place on 22 October.

New Logon Service Launched

26 Sep

New user friendly single logon for many UCC IT Services.  You can now use your UCC email address and password to logon to multiple services making it easier to use them.  You can use it for:-

New Service Announcement - Pubble Live Q&A

30 Sep

The DEWG and IT services are delighted to announce the new Live Q&A service from Pubble.

Website Design Migration Success

15 Aug

After 18 months, the design migration project has come to an end. Approximately 350 sites have passed through the process. 

Email Outage - limited continued disruption

15 Jul

There was an email out last evening between 11pm – 3am. The issue is currently being investigated and repaired.

Student IT Survey Results

18 Jun

Every year IT Services survey the UCC student body to learn how we can improve our services. The results of the survey are in.

Microsoft Office 2013 - iPad Viewer

12 May

Microsoft have launched an Office for iPad viewer. The MS Office viewer can be downloaded for free from iTunes.

Changes to email services

11 Apr

 Up to the end of March 2014 I.T. Services have been using the FOPE service to scan incoming and outgoing UCC email. FOPE is being discontinued and replaced by EOP (Exchange Online Protection).

Notice: Planned Network Maintenance - Wednesday - 26-03-2014

25 Mar

There will be a brief loss of Internet connectivity Campus-Wide on Wed 26-03-2014.

Storms impact on IT Services

05 Feb

Several areas of campus were with out network access as a result of the storm. IT Services are currently working to restore network access to all.

Notice: Planned Network Maintenance

29 Jan

There will be Campus-Wide network disruption on Saturday 01 February 2014 between 0800 hrs. and 0900 hrs.

Notice: Planned Network Core Router/Switch IOS upgrade - Saturday 11th of January

09 Jan

Planned Network Services Interruption 

There will be Campus-Wide network disruption on Saturday 11-01-2014. This includes both internet and email access. 

Power outage - Update

17 Dec

Update: Power and network access has now been restored to all areas. A power outage took out the main campus last night but our UPS and generator kept the data centre running. Power is now back and we're working on restoring the network. The back of the Kane building will be off-limits to cars until the cabling fault is repaired. Read more for update.

Katherine leaving the “Computer Bureau”

17 Dec

Katherine McLaughlin, the departmental secretary in IT Services, retires from UCC today. 

IT Services Website Launch

19 Nov

A complete A-Z of IT services is now available on our website. The A-Z provides an overview of all the services provided by the department. 

News Update - Student IT Support @ Q Boole Library

08 Oct

Student IT Support is now available @ Q Boole Library .... Call to us if you need help with Blackboard, Portal, Wi-Fi and much more ...

Latest News - CMS Video Tutorials Now Available

25 Sep

A suite of 40+ video tutorials are now available. These videos will be of use to all users of the CMS, particularly if your website has been recently migrated to the new style.