News
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IT Support for Staff Christmas 2020
11 Dec 2020 -
Remote Working Support
13 Mar 2020On foot of the Presidents email, all staff have now moved to a remote working scenario, IT Services want to remind staff that they can still get IT Support in this situation.
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New Self Service Password Reset Tool
06 Mar 2020IT Services is pleased to announce our new self-service password reset tool (SSPR) that will enable you to reset your @ucc.ie password anytime, anywhere and from any device.
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30 YEARS! - Updated: 25 Years of the World Wide Web - 24 (29 now) years of www.ucc.ie
12 Mar 2019The World Wide Web (invented by Tim Berners-Lee) is 25 years old (5 years ago this was true, now it is 30 years old!). University College Cork had one of the first ever websites in the world. In fact UCC had the 9th website ever (this is still true today).
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Microsoft Windows 7 End of Support – 14th January 2020
14 Jan 2019On the 14th January 2020 Microsoft will end support for Windows 7
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IT Networks Shutdown on Main Campus from 15:00 Friday 20th July
17 Jul 2018To facilitate the four yearly essential maintenance of Medium Voltage Switchgear serving the UCC main campus, electrical power to main campus buildings will be shut down from early Saturday morning. As a result, IT networks will start to go down from 15:00 on Friday 20th, until 09:00 on Monday 23rd July.
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Network Outages in Brookfield and Western Gateway
28 May 2018Due to the thunder storms in Cork over the weekend, power problems have resulted in a number of network outages in UCC. These outages are located in Brookfield and the Western Gateway (IT) building.
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GDPR Phishing Scams - Important Security Notice
24 May 2018Several GDPR phishing scams have been reported to IT Services and detected in the past few days as scammers capitalise on the last-minute rush by companies to ensure compliance ahead of the May 25, 2018 GDPR deadline. Be wary about any GDPR related email requests – they may be a scam or phishing emails.
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"Greening" UCC's IT Services
23 Nov 2017As part of UCC's Green Campus, IT Services is dedicated to 'greening' its services. The below infographic demonstrates the many ways in which IT Services has achieved this so far.
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New Staff Landing Page
28 Mar 2018As part of our efforts to improve access to staff online services we are
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introducing a new application launcher webpage. -
UCC Blackboard and TurnItIn Scheduled Downtime
05 Jan 2018UCC Blackboard including Turnitin will be unavailable during a scheduled maintenance period from Saturday, January 6th, 2018 at 22:00 to Sunday 7th at 15:00 (GMT).
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25 Years of the World Wide Web - 24 years of www.ucc.ie
12 Mar 2014The World Wide Web (invented by Tim Berners-Lee) is 25 years old. University College Cork had one of the first ever websites in the world. In fact UCC had the 9th website ever.
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Conference: Cyber Fraud in the Digital Age
23 Nov 2017Information Security is now a basic requirement for all businesses to ensure continued operation in a globally connected world. The human element of Information Security is crucial in digital fraud detection. The aim of this conference is to help grow awareness on the current risks of cyber fraud across the Cork business community.
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IT Policy Update and Phishing Challenge Competition
02 Nov 2017In 2016/17 IT Services undertook a review of IT Policies. Please familiarise yourself with these policies. You will find a summary of each policy and a direct link to the policy content here: https://www.ucc.ie/en/it-policies/policies/it-policy/#policy
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Upcoming Information session: Tuesday, 17th of October
04 Oct 2017Learning about research data management supports at UCC.
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New Chromebase in Boole Library
06 Sep 2017The first OPAC Chromebase was installed today in the Boole library on the ground floor (Q).
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Scheduled Downtime - Blackboard
30 Aug 2017Blackboard will be unavailable from 19:00 on Wednesday 30th August until 03:00 on Thursday 31st August due to essential system maintenance.
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UCC Donates 81 Computers to Camara Education
04 Aug 2017At the end of July, Camara Education shipped 1004 computers and monitors to Ethiopia - including 81 computers donated by UCC.
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Fraudulant Purchase Order Email Scam
30 Jun 2017What is the fraudulent purchase order scam?
UCC has recently been targeted by a series of fraudulent purchase order emails. This is a scam wherein fraudsters attempt to obtain equipment from suppliers by providing them with a forged UCC purchase order.
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Protecting UCC from Cyber Crime
15 May 2017What has happened? Will it affect UCC? What is IT Services doing? What can you do?
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WiFi Access Point Installs
28 Apr 2017More than 200 WiFi access points have been installed throughout UCC since last Summer, both on the main campus and in off-campus locations, funded by EIB Capitol.
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AV Upgrading and Next Generation Learning Spaces in 2017
27 Mar 201731 rooms across UCC, both on-campus and off-campus will receive AV upgrading in 2017, including rooms in the Boole, Kane Building, Cork Enterprise Centre, Western Gateway Building and Brookfield Health Sciences.
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IT@Cork Tech 20
13 Mar 2017The below picture is from a meeting last week of the IT@Cork tech 20. This is a group of the leading IT executives from around Cork City and County. The group meet monthly in order to align the efforts of industry, academic and government. The goal of this group is to continue the development of the Cork region, as a European centre for information technology services, European Technology Cluster.
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Staff Helpdesk Christmas Closure
21 Dec 2016The Staff Helpdesk will close tomorrow at 15.00 for the Christmas season.
The Helpdesk will be re-opening in the New Year on Tuesday 2nd January at 8.30.
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I.T. Open Days Chromebook Winner: Pat Twomey
23 Nov 2016The lucky first winner of a 14" Chromebook at our I.T. Services Open Days was Mr. Pat Twomey, pictured above with User Services manager Michael O'Halloran. The prize draw took place at 3pm yesterday, during the closing of the first day of fantastic talks and events in the Boole Library Creative Zone.
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I.T. Services Open Days 22nd and 23rd November
17 Nov 2016I.T. Services is delighted to present our Open Days, a two-day series of talks and events taking place on Tuesday 22nd and Wednesday 23rd November in the Boole Library Creative Zone.
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Notice: Wi-Fi downtime and restoration
01 Nov 2016During the bank holiday weekend, the Wi-Fi network experienced intermittent downtime.
We apologise for any inconvenience this interruption to the service may have caused.
The Wi-Fi network has now been restored.
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Changes to Email Services
11 Oct 2016As you are no doubt aware, UCC has been targeted by a number of Phishing attacks in the recent past. For this reason, we had to increase the detection thresholds this summer which resulted in some legitimate email being tagged as SPAM. On Monday 17th October, we are planning to implement a new solution for SPAM email.
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Refurbishment of Boole Library and Basement
30 Sep 2016Refurbishment of the Boole library and Boole basement computer labs has now been completed.
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Publish: Personalised Academic Timetables for Students
25 Aug 2016Publish is a new, online tool which allows students to quickly and easily create their own personalised academic timetable.
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Update on Central Teaching Rooms
13 Jul 2016AVMS and IT Services, in close partnership with Buildings and Estates, have started a process of upgrading most of the central room teaching facilities in all areas across campus over the next three years. Each teaching area will see new technologies, improved Wi-Fi and better connectivity to provide a better user experience for students and teaching staff.
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I.T. Infrastructure Investments
07 Jul 2016University College Cork is about to embark on an exciting programme of digital rejuvenation. As part of this programme of work, the University plans a major investment in IT systems and infrastructure in UCC over the next 3 years.
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I.T. Security Initiatives
07 Jul 2016In recent months UCC has witnessed multiple cyber-attacks from various sources including phishing emails and ransomware. In order to continue to protect the UCC network and services you will see IT Services continue to roll out a number of initiatives to strengthen our security profile.
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Hardware Failure - Unscheduled System Downtime
11 Jun 2016We currently have a hardware fault this is severly affecting our online services. Parts needed for repair have been delivered, we are currently awaiting the engineer.
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**Update** Systems back on line
11 Jun 2016Following an earlier outage all systems are now back online.
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Office 365 Migration Update
27 May 2016 -
Office 365 Roll Out Update
11 May 2016Over 1,000 UCC mailboxes have now been moved to Office 365 and we will continue to move the remainder of mailboxes over the coming months. This upgrade will give you the benefits of larger mailbox and a number of other online services.
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Office 365
24 Feb 2016Office 365 is a suite of online, cloud-based productivity software and services and comes with a significant increase in mailbox size to 50GB - approximately 100 times larger than the previous mailbox size. Office 365 also includes One Drive cloud storage space, Skype for Business, Microsoft Office 2016 and much more.
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Self-Service Password Reset
22 Feb 2016SSPR (Self-Service Password Reset) is a new service which enables users to reset their own user log-on passwords. This means users no longer need to contact the IT helpdesk for assistance with forgotten passwords, and makes the password reset process easy, efficient and available 24x7.
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Online Course Applications
22 Feb 2016The Online Course Application System implements a move from paper-based course applications to an online application system for Adult Continuing Education and the International Office, with expected rollout to further offices throughout 2016.
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The "Smart" Way To Pay Library Fines
22 Jul 2015The Boole Library has launched a new Self-Service Fines kiosk, which makes it easier than ever for Smartcard holders to pay their book fines.
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UCC Photographer Tomas Tyner announced as IPPA awards finalist
29 Jan 2016Tomas Tyner, UCC Photographer, has been announced as a finalist for the IPPA Bank of Ireland Professional Photographer of the Year Awards 2016.
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Marketing and Communications Report October 2015
26 Nov 2015View a detailed overview of the marketing and communications activities during the month of October.
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George Boole Day In Numbers
09 Nov 2015On November 2, 2015 Google put up a Doodle to celebrate the Bicentenary of George Boole, forefather of the information age. The Doodle linked to the georgeboole.com site that is hosted by UCC.
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UCC Connect App
19 Oct 2015UCC Connect is an app designed to bring UCC right to you on your smartphone. Developed by Granite Digital for the UCC Student's Union, and in conjunction with the Digital Estate Working Group, it is the official UCC campus life application.
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Wi-Fi Improvements and Student Survey Results
10 Sep 20152015 has seen several improvements to the Wi-Fi network across UCC, and hundreds of responses to a student survey are informing the Wi-Fi improvement strategy for 2016.
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eduroam Wi-Fi Service Update
08 Jul 2015We are making changes to how we are implementing our Wi-Fi service today, which will not affect most users of the service.
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George Boole 200 - Outlook Signature request from UCC president
16 Jan 2015 -
On going browser issues
30 Jan 2015Details of the work that is taking place to resolve browser issues around access to UCC online services.
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Payslips Online
23 Jan 2015Employee payslips will now only be available online vie ESS. Payslips will no longer be distributed in paper format.
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Eduroam Wi-Fi Expansion
16 Jan 2015 -
Outlook prompting for passwords due to server issue
15 Dec 2014One of the exchange database servers has 3 disks causing issues in a 4 disk array. This server has been taken out of the Exchange cluster pending a backup and rebuild/restore on the replacement disks.
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Critical software update
20 Nov 2014Microsoft released a critical update on Tuesday 18th November https://technet.microsoft.com/library/security/MS14-068. This update was released outside the normal Microsoft update cycle.
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Former IT Services staff member Henry O'Keeffe recognised for his contribution to IT
07 Nov 2014Henry O'Keeffe, recently retired from IT Services UCC, was recognised by HEAnet (Ireland’s National Education and Research Network), for his contribution to the IT sector.
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Notice: 17:00-17:30 To-day - No network access due to essential maintenance
20 Oct 2014Essential maintenance required on the distribution network infrastructure. As a result of this work, there will be a brief network outage of 5-10 minutes.
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IT Services Open New Data Centre
15 Oct 2014IT Services is delighted to officially launch its new Data Centre, after extensive renovation and configuration works.
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UCC through to Web Awards final
07 Oct 2014University College Cork (UCC) has been nominated across multiple categories in the final stage of the 2014 Web Awards taking place on 22 October.
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New Logon Service Launched
26 Sep 2014New user friendly single logon for many UCC IT Services. You can now use your UCC email address and password to logon to multiple services making it easier to use them. You can use it for:-
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New Service Announcement - Pubble Live Q&A
30 Sep 2014The DEWG and IT services are delighted to announce the new Live Q&A service from Pubble.
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Website Design Migration Success
15 Aug 2014After 18 months, the design migration project has come to an end. Approximately 350 sites have passed through the process.
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Email Outage - limited continued disruption
15 Jul 2014There was an email out last evening between 11pm – 3am. The issue is currently being investigated and repaired.
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Student IT Survey Results
18 Jun 2014Every year IT Services survey the UCC student body to learn how we can improve our services. The results of the survey are in.
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Microsoft Office 2013 - iPad Viewer
12 May 2014 -
Changes to email services
11 Apr 2014Up to the end of March 2014 I.T. Services have been using the FOPE service to scan incoming and outgoing UCC email. FOPE is being discontinued and replaced by EOP (Exchange Online Protection).
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Notice: Planned Network Maintenance - Wednesday - 26-03-2014
25 Mar 2014There will be a brief loss of Internet connectivity Campus-Wide on Wed 26-03-2014.
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Storms impact on IT Services
05 Feb 2014Several areas of campus were with out network access as a result of the storm. IT Services are currently working to restore network access to all.
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Notice: Planned Network Maintenance
29 Jan 2014There will be Campus-Wide network disruption on Saturday 01 February 2014 between 0800 hrs. and 0900 hrs.
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Notice: Planned Network Core Router/Switch IOS upgrade - Saturday 11th of January
09 Jan 2014Planned Network Services Interruption
There will be Campus-Wide network disruption on Saturday 11-01-2014. This includes both internet and email access.
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Power outage - Update
17 Dec 2013Update: Power and network access has now been restored to all areas. A power outage took out the main campus last night but our UPS and generator kept the data centre running. Power is now back and we're working on restoring the network. The back of the Kane building will be off-limits to cars until the cabling fault is repaired. Read more for update.
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Katherine leaving the “Computer Bureau”
17 Dec 2013Katherine McLaughlin, the departmental secretary in IT Services, retires from UCC today.
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IT Services Website Launch
19 Nov 2013 -
News Update - Student IT Support @ Q Boole Library
08 Oct 2013Student IT Support is now available @ Q Boole Library .... Call to us if you need help with Blackboard, Portal, Wi-Fi and much more ...
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Latest News - CMS Video Tutorials Now Available
25 Sep 2013A suite of 40+ video tutorials are now available. These videos will be of use to all users of the CMS, particularly if your website has been recently migrated to the new style.
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