New Self Service Password Reset Tool

6 Mar 2020

IT Services is pleased to announce our new self-service password reset tool (SSPR) that will enable you to reset your @ucc.ie password anytime, anywhere and from any device.

Your UCC account is used for a variety of UCC services including Office 365, Eduroam, managed print etc.

Self-service password reset (SSPR) allows you to:

• Change your existing password
• Reset a forgotten or an expired password
• Unlock your account

Staff who have already completed MFA setup can use the tool immediately – no further registration is required. 

The verification method that you use for MFA is the same for SSPR. 

For further information on this new service, please go to https://passwordreset.ucc.ie and follow the steps as outlined below:

1. Go to passwordreset.ucc.ie  
2. Select the Password Reset icon
3. From Microsoft page the opens select Reset my Password
4. In the User ID Field enter your UCC email address
5. Select I forgot my Password
6. Select your current MFA verification method
7. Enter your registered MRA phone number
   • You will receive a phone call/text to verify
8. Type your new password and confirm

For additioanl assistance please phone ext 2120 or email helpdesk@ucc.ie 

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For additioanl assistance please phone ext 2120 or email helpdesk@ucc.ie