News

Remote Working Support

13 Mar 2020

On foot of the Presidents email, all staff have now moved to a remote working scenario, IT Services want to remind staff that they can still get IT Support in this situation.

A list of our remote services are available on https://www.ucc.ie/en/it/remote-working/

The best way to reach us is by using our support portal, https://servicedesk.ucc.ie/. Alternatively you can reach us by email on helpdesk@ucc.ie

Some useful contact information for colleagues:

Query TypeEmailWeb
General Queries PC, Laptop, Remote working, user accounts, devices, security, etc. helpdesk@ucc.ie https://servicedesk.ucc.ie/This is the fastest way to get your call dealt with.
Office 365 helpdesk@ucc.ie https://servicedesk.ucc.ie/
Microsoft Teams Join Teams@ucc https://www.ucc.ie/en/it/remote-working/teams-cheat-sheet/
Teams@UCC Teams support (runs on Microsoft Teams) Click here to go to Teams@UCC
Canvas 24/7 Support Use the 24/7 Canvas Help option within Canvas https://canvas.ucc.ie Click the help icon in Canvas, and you can email, chat or phone Canvas 1800 852 159. Using the online ‘chat’ is the recommended route.
Learning Technologies Unit LTU@ucc.ie 3rd Level Canvas Support, 1st Level Turnitin Support. Largely deal with data and identity issues. General canvas queries should go to Canvas 24/7 Support
Panopto Support panoptosupport@ucc.ie Support Mailbox for queries relating to Panopto
Audio Visual Media Services avms@ucc.ie https://www.ucc.ie/en/avms/ General AV Queries
Website support cmssupport@ucc.ie https://www.ucc.ie/en/dewg/ All Website related matters
Network issues netops@ucc.ie Network support
Student Support services sit@ucc.ie https://www.ucc.ie/en/ask/, https://sit.ucc.ie/
If you don’t know helpdesk@ucc.ie https://servicedesk.ucc.ie/

 

This new way of working is also new to our IT team, but we are here to support you and we hope these resources are useful. We will be prioritising support for critical services, such as teaching and critical administration services, so please be patient and we will get to your queries. If you need our help, please let us know and we will try and get to your request as soon as possible.

IT Services Department

Seirbhísí TF

Room 3.34, 3rd floor, T12 YN60

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