IT Services

Returning to Work on Campus


Some advice from IT Services


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Read our advice on returning to work on campus


The how and why of staying mobile


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Working from Home


Support information for UCC staff working remotely


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Remote Working Support

Query TypeContactWeb
General Queries PC, Laptop, Remote working, user accounts, devices, security, etc.

helpdesk@ucc.ie

021 490 2120

https://servicedesk.ucc.ie/This is the fastest way to get your call dealt with.
Online video and collaboration (meetings, conference calls, livestreams etc) avms@ucc.ie https://www.ucc.ie/en/avms/video-collab/
Office 365 helpdesk@ucc.ie https://servicedesk.ucc.ie/
Microsoft Teams Join Teams@ucc https://www.ucc.ie/en/it/remote-working/teams-cheat-sheet/
Teams@UCC Teams support (runs on Microsoft Teams) Click here to go to Teams@UCC
Canvas 24/7 Support Use the 24/7 Canvas Help option within Canvas https://canvas.ucc.ie Click the help icon in Canvas, and you can email, chat or phone Canvas 1800 852 159. Using the online ‘chat’ is the recommended route.
Learning Technologies Unit LTU@ucc.ie 3rd Level Canvas Support, 1st Level Turnitin Support. Largely deal with data and identity issues. General canvas queries should go to Canvas 24/7 Support
Panopto Support panoptosupport@ucc.ie Support Mailbox for queries relating to Panopto
Audio Visual Media Services avms@ucc.ie https://www.ucc.ie/en/avms/ General AV Queries
Website support cmssupport@ucc.ie https://www.ucc.ie/en/dewg/ All Website related matters
Network issues netops@ucc.ie Network support
Student Support services sit@ucc.ie https://www.ucc.ie/en/ask/, https://sit.ucc.ie/
If you don’t know helpdesk@ucc.ie https://servicedesk.ucc.ie/

 

Service Status Pages

UCC uses a large portfolio of technologies to suppour learning, teaching and research activities.

If you are experiencing issues with services such as possible system outages, slow response times or timeouts, it is worth reviewing the status of the service. Some of our main services have dedicated status update pages as follows:

ServiceStatus Page URL
Canvas https://status.instructure.com
Office 365 Including services such as staff email and Microsoft Teams https://twitter.com/msft365status
Panopto http://trust.panopto.com
Turnitin https://turnitin.statuspage.io
G Suite i.e. umail 

IT Equipment

IT Services are only recommending the purchase of laptops or Chromebooks. Both can be used in the office, connected to a docking station monitor, keyboard &mouse acting just like a desktop. They can also then be taken home to be used for remote working. Desktop computers remove that flexibility, and to buy both, in most cases, would not be an efficient use of resources.

Microsoft Windows Laptops

The current standard laptop model that we stock is the lightest and fastest we have ever provided and should meet the needs of most staff in UCC. Dell are UCC's preferred supplier. Specifications below.

  • Intel i5 Processor,
  • 512 GB Solid state drive,
  • 16 GB RAM memory
  • 5-year Pro Support next business day
  • 14” Screen
  • Laptop Bag

Please visit https://servicedesk.ucc.ie and choose option 7 or contact your local IT administrator to arrange the purchase of all standard IT equipment.

 

Where to get monitor keyboard and mouse

  • Can be collected from your office.
  • We also provide 24” inch monitors, USB-C docks (only works with newer models) and wireless keyboards/mice.
  • Additional cables should be purchased directly from any of the suppliers outlined on our https://servicedesk.ucc.ie page

 

If you are purchasing a Windows laptop directly from Dell we do not recommend having it delivered directly to you at home as your laptop needs to be configured for

  • Encryption
  • Support and management
  • Your Logon Account
  • Access to software

Please arrange with IT Services or your local School/departmental IT Staff for confirguartion.

Chromebooks

Dell are the preferred supplier for Windows laptops but if you are buying a laptop just as a contingency, we are recommending that people purchase a cheaper and more readily available type of laptop called a Chromebook. If you purchase a Chromebook, you can simply connect to your Wi-FI and logon with your UCC account to access your Email, OneDrive for Business, Microsoft Teams and if needed Citrix. They are very easy to use, are secure and update automatically. Follow our purchasing page on https://servicedesk.ucc.ie for details.


You should not need to spend more than €400 per device including tax and delivery, we recommend not buying the more expensive devices as there is very little return for the money spent. Devices can be ordered from the suppliers and you can make follow up contact with them to deliver these laptops to your home address. 

Desktop Computers

When it comes to desktop computers, we are not recommending the purchase of new desktops.

Can I bring office PC home?

Reasons not to

  • No Wi-Fi network adapter
  • No Admin Rights
  • Powered off for a long time so not up to date, if it is running Windows 7 it is unsupported and should not be brought home.
  • It will not be encrypted

 

But if you do

You will need permission from your head of department who must also record and track the asset move

Arrange with IT services or your Local System Administrator to have it tested and reconfigured

  • It will require a Wi-Fi network card (at a cost)
  • Local Admin rights provided
  • Management and Support configured
  • encryption enabled

Also please follow this link regarding remote working security

 

 

 

 

IT Services Department

Seirbhísí TF

Room 3.34, 3rd floor, T12 YN60

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