Remote Working Support
|General Queries PC, Laptop, Remote working, user accounts, devices, security, etc.||https://servicedesk.ucc.ie/This is the fastest way to get your call dealt with.|
|Online video and collaboration (meetings, conference calls, livestreams etc)||firstname.lastname@example.org||https://www.ucc.ie/en/avms/video-collab/|
|Microsoft Teams||Join Teams@ucc||https://www.ucc.ie/en/it/remote-working/teams-cheat-sheet/|
|Teams@UCC||Teams support (runs on Microsoft Teams)||Click here to go to Teams@UCC|
|Canvas 24/7 Support||Use the 24/7 Canvas Help option within Canvas||https://canvas.ucc.ie Click the help icon in Canvas, and you can email, chat or phone Canvas 1800 852 159. Using the online ‘chat’ is the recommended route.|
|Learning Technologies Unit||LTU@ucc.ie||3rd Level Canvas Support, 1st Level Turnitin Support. Largely deal with data and identity issues. General canvas queries should go to Canvas 24/7 Support|
|Panopto Supportemail@example.com||Support Mailbox for queries relating to Panopto|
|Audio Visual Media Servicesfirstname.lastname@example.org||https://www.ucc.ie/en/avms/ General AV Queries|
|Website email@example.com||https://www.ucc.ie/en/dewg/ All Website related matters|
|Network firstname.lastname@example.org||Network support|
|Student Support email@example.com||https://www.ucc.ie/en/ask/, https://sit.ucc.ie/|
|If you don’t firstname.lastname@example.org||https://servicedesk.ucc.ie/|
Service Status Pages
UCC uses a large portfolio of technologies to suppour learning, teaching and research activities.
If you are experiencing issues with services such as possible system outages, slow response times or timeouts, it is worth reviewing the status of the service. Some of our main services have dedicated status update pages as follows:
|Service||Status Page URL|
|Office 365||Including services such as staff email and Microsoft Teams https://twitter.com/msft365status|
|G Suite||i.e. umail|
IT Services are only recommending the purchase of laptops or Chromebooks. Both can be used in the office, connected to a docking station monitor, keyboard &mouse acting just like a desktop. They can also then be taken home to be used for remote working. Desktop computers remove that flexibility, and to buy both, in most cases, would not be an efficient use of resources.
Microsoft Windows Laptops
The current standard laptop model that we stock is the lightest and fastest we have ever provided and should meet the needs of most staff in UCC. Dell are UCC's preferred supplier. Specifications below.
- Intel i5 Processor,
- 512 GB Solid state drive,
- 16 GB RAM memory
- 5-year Pro Support next business day
- 14” Screen
- Laptop Bag
Please visit https://servicedesk.ucc.ie and choose option 7 or contact your local IT administrator to arrange the purchase of all standard IT equipment.
Where to get monitor keyboard and mouse
- Can be collected from your office.
- We also provide 24” inch monitors, USB-C docks (only works with newer models) and wireless keyboards/mice.
- Additional cables should be purchased directly from any of the suppliers outlined on our https://servicedesk.ucc.ie page
If you are purchasing a Windows laptop directly from Dell we do not recommend having it delivered directly to you at home as your laptop needs to be configured for
- Support and management
- Your Logon Account
- Access to software
Please arrange with IT Services or your local School/departmental IT Staff for confirguartion.
Dell are the preferred supplier for Windows laptops but if you are buying a laptop just as a contingency, we are recommending that people purchase a cheaper and more readily available type of laptop called a Chromebook. If you purchase a Chromebook, you can simply connect to your Wi-FI and logon with your UCC account to access your Email, OneDrive for Business, Microsoft Teams and if needed Citrix. They are very easy to use, are secure and update automatically. Follow our purchasing page on https://servicedesk.ucc.ie for details.
You should not need to spend more than €400 per device including tax and delivery, we recommend not buying the more expensive devices as there is very little return for the money spent. Devices can be ordered from the suppliers and you can make follow up contact with them to deliver these laptops to your home address.
When it comes to desktop computers, we are not recommending the purchase of new desktops.
Can I bring office PC home?
Reasons not to
- No Wi-Fi network adapter
- No Admin Rights
- Powered off for a long time so not up to date, if it is running Windows 7 it is unsupported and should not be brought home.
- It will not be encrypted
But if you do
You will need permission from your head of department who must also record and track the asset move
Arrange with IT services or your Local System Administrator to have it tested and reconfigured
- It will require a Wi-Fi network card (at a cost)
- Local Admin rights provided
- Management and Support configured
- encryption enabled
Also please follow this link regarding remote working security
News and Events
Remote Working Support
On foot of the Presidents email, all staff have now moved to a remote working scenario, IT Services want to remind staff that they can still get IT Support in this situation.Read Article