Log a call online
The Helpdesk is the central point for all computer related enquiries. All enquiries and problems should be directed to the helpdesk, but please check the FAQ (list of frequently-asked questions) first. We will try to deal with each call as soon as possible or escalate the problem to the relevant IT Services Unit
Contact the Staff IT Helpdesk
Opening Hours: Mon - Fri 08:30 - 17:00
Contact the Student IT Helpdesk
If you have any feedback please send an email to firstname.lastname@example.org
Collecting machines/devices from the Helpdesk
In the interest of security, we now require ID to be provided before a machine or a device can be collected from the Helpdesk.
The Helpdesk is on the 3rd floor of the Kane Building.
Form of waiver for personally-owned PCs sent to the Helpdesk for repair or investigation
PC to Helpdesk (27kB)
Summary: The IT Helpdesk. Your first point of contact for any IT related issue.
Primary users of this service: Staff, Researchers, Alumni, Retired Staff
Who to contact to use this service: E: email@example.com | T: +353 (0)21 490 2120 | IT Services |
Contact to discuss this service: Lorraine McLoughlin | E: L.McLoughlin@ucc.ie |
Strategic Focus: Enabling Infrastructure Services