Engaging with people who are Angry, Sad, Anxious or Panicked

Participant Group: All UCC Staff

Facilitator: George Nagle, Student Counselling & Development


  • Know more about anger, anxiety and panic attacks
  • Learn how to understand and empathise with people who are angryanxious or having a panic attack
  • Learn how to engage and communicate helpfully and safely


Date: Wednesday 21st February 2024

Time: 3.15pm - 4.15pm

Location: MS Teams

Open for booking Via ESS 


Date: Thursday 2nd May 2024

Time: 3.15pm - 4.15pm

Location: MS Teams

Open for booking Via ESS 


Staff feedback

  • It was effectively delivered and George was excellent at explaining the concepts. It gave me some extra tools to aid me in understanding what a student is going through when they present in a distressed state.
  • This workshop gave me insight into the physiological responses of someone experiencing anxiety. This is very helpful for my role in working with the elderly who may have just gotten some news about an ailment that have.
  • It will help me understand and help colleagues/peers that I am assisting in high pressure situations. It has also made me more aware of my own state of mind with certain tasks and pressures and will be very beneficial going forward.
  • I thought it was great, very clear. The workshop has helped me to understand more about people who may be anxious, panicked or angry.  I feel I am more prepared on how to deal with difficult situations. 

Staff Wellbeing & Development

First Floor, Block E, Food Science Building, UCC, T12 YN60