Email Etiquette: The Dos and Don'ts of Professional Communication

Participant Group: All Staff

Facilitator: Adel Coleman / Graduate Attributes Team


Effective communication is the bridge that connects individuals, enabling them to share information, build relationships, and collaborate with clarity and professionalism. In an organisation driven by effective digital communication, it is key to develop the skills needed to tailor your email communications by audience. You need to know how to be formal and authoritative, and when to give the emojis a miss! This workshop will equip you with the skills needed to write clear, professional, and succinct email communications that display your competence, professionalism, and expertise.

Learning outcomes:

  • Gain an understanding of how to tailor your emails and Teams messages to different target audiences in UCC
  • You will know how to draft formal communications that are clear, effective, visually pleasing, and display your competence and professionalism
  • You will understand the importance of tone, how to gauge your audience‚Äôs communication style, and their familiarity with emojis and slang
  • Leave with some top tips that will help you build your reputation through on-point email communications


Date: Friday 8th March 2024

Time: 10.30am - 11.30am

Location: MS Teams

Open for booking Via ESS 

Staff Wellbeing & Development

First Floor, Block E, Food Science Building, UCC, T12 YN60