Achieving Positive Outcomes from Challenging Conversations (Managers / Supervisors / Team Leaders)

Participant Group: Managers / Supervisors / Team Leaders only

Facilitator: Invisio


At the end of this programme, participants will be able to have the critical conversations they need with team members, colleagues and other stakeholders, confidently, assertively and in the most effective way.


Programme Content:

1) Critical Conversations

  • What are the critical conversations we need to have as managers and what makes them so?
  • Our reactions to Critical Conversations
  • Controlling Yourself
  • Stages of a Conversation
  • Dynamics and Politics
  • Creating psychological safety

2) Controlling Your Input & Your Material

  • Preparation & the 4 Fs Model (Fight, Face, Flight & Freeze)
  • Structure of your point, your demonstration, your presentation
  • Getting your point across

3) Handling those Difficult People and Situations

  • Types of difficult people and tips for handling
  • Handling questions
  • Getting yourself heard
  • Controlling the discussion
  • Saying “No”

4) Putting it into Practice


Date: Tuesday 28th November 2023

Time: 09.30 - 12.30

Location: Zoom

Open for booking Via ESS 

Staff Wellbeing & Development

First Floor, Block E, Food Science Building, UCC, T12 YN60