Responding Compassionately & Effectively in Challenging Situations

Participant Group: All UCC Staff

Facilitator: Pat O’Leary, Programme Leader for Coaching Programmes in UCC


  • Review the role of the ‘first responded’ in a challenging and difficult emotional situation
  • Examine how to recognise and manage effectively emotion in self or others
  • Explore how to inquire, ground and be present when managing a challenging conversation
  • Review the role of referral and follow up


Date: Friday 26th January 2024

Time: 2pm - 4pm

Location: Zoom

Open for booking Via ESS 


Date: Thursday 29th February 2024

Time: 2pm - 4pm

Location: North Wing Conference Room

Open for booking Via ESS 

Staff Wellbeing & Development

First Floor, Block E, Food Science Building, UCC, T12 YN60