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Excellent Customer Service
Participant Group: All UCC Staff
Facilitator: Centre4Learning
Overview
This course is designed to help you deliver empathetic and understanding customer service both to students and internal stakeholders. You will learn to manage your own emotions so you can calmy manage expectations, deal with queries and confidently tackle challenging situations.
Objectives:
• Clear on what great service looks like and how to deliver it
• Help you have a sense of pride, proactivity and ownership in delivering great service
• Explore the importance of being calm and positive and practice managing challenging situations including heightened emotion
• Practice managing expectations and confidently responding to queries/complaints, so we are seen as empathetic, professional and proactive
Date: Thursday 16th May 2024
Time: 9.30am - 12.30pm
Location: Zoom