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Common Support Queries

Users of DMIS on the UCC Virtual App may experience problems with locating files / reports that they have downloaded from DMIS.

Root Cause of Error:

The UCC Desktop PC and the UCC Virtual App have Separate File Locations. Despite being able to navigate to your PC file directories and download a Report from DMIS on the Virtual App, the Report File may not be available on your PC.



Microsoft Office 365 – OneDrive – Provides DMIS users on Virtual App (Citrix) with a Common Drive Location where files can be download from DMIS.


Academic Systems Administration Office

2nd Floor, West Wing, Main Quadrangle, University College Cork (UCC), Western Road, Cork