How to Make an Online Payment

Registering and making your payment that is due at registration

• Go to  MyStudentAdmin   
• Enter your Student ID number and your password and continue to login. 
• Click on ‘Online Registration’ 
• If you have already completed most of the registration steps during a previous log in then you can click directly on where it says ‘Payment of Fees’.
• Otherwise complete all steps beginning with ‘Regulations /Data Protection’ and then you can pay your fees when you get to step ‘Payment of Fees.
• Follow instructions as advised when completing the payment from this point.You can change the amount that appears in the ‘Amount to Pay(EUR)’ box by clicking and entering the amount you wish to pay. 

Additional payments where first payment was made under Online Registration 

• Go to  MyStudentAdmin
• Enter your Student ID number and your password and continue to login.
• Click on the folder ‘Fees’
• Select ‘Payments After Registration’
• The balance of fees payable by you should be reflected here.
•  If the balance does not reflect  the amount you wish to pay now, You can change the amount         that appears in the ‘Amount to Pay(EUR)’ box by clicking in the box, cancelling the default   amount and entering the sum you wish to pay. 

It's best to check the Fee Accounts statement under the folder ‘Fees’ where you can see a full statement of all amounts you paid this year as well as what remains to be paid.

Please note here that where you have Free Tuition Fees (HEA FFI) then the fees will show as a balance on  your statement until early November. Your account will then be updated to reflect  the HEA payment of your tuition.

If you have any other queries, please go to:

https://www.ucc.ie/en/ask/

If you have an issue with the following:

Referral A: This is a response that you can receive when a transaction is sent for authorisation. When an authorisation receives a Referral A, the card has been marked as lost, stolen or cancelled. Payment will not be taken.

101                                      Declined

102/200   Referral B: This is a response that you can receive when a transaction is sent for authorisation. When an authorisation receives a Referral B, the issuing bank of the card holder will not allow the transaction to go through automatically and is requesting that you call their authorisation centre to process the payment

Banking Online Error Codes

111 Strong Customer Authentication Required

Strong Customer Authentication (SCA) works to ensure that it is genuinely you whenever you log in or authorise payments while banking online. It is designed to help keep your financial information safe and make online banking even more secure.

These fields (highlighted in yellow) have to be populated exactly as records held by bank.

If you input  details that differ to those held by the bank then the transaction will fail.  If you continue to have difficulties with your paymen,t you should contact your bank.

TransferMate (Non-EU Students)  

If you are a Non-EU student paying fees from abroad you can use the TransferMate facility to pay your fees to UCC. This is very useful if you need a receipt for visa or travel purposes as you get your confirmation/receipt of payment immediately.

Advantages of using the TransferMate facility:

1. You make the payment in your own country
2. You make the payment in your own currency
3. You receive confirmation of payment/receipt required for your visa application directly from your local bank when you make your payment
4. You don’t need to contact UCC directly
5. UCC receives the exact amount you have paid within 48 hours
6. It’s secure
7. No international bank charges
8. Refunds can be paid back by the same method

How do I access TransferMate?

The TransferMate Website has more information. 

Note When making your payment please reduce the fee amount requested in the offer letter by the deposit you have already paid.

No Access to Canvas/Services

As approved by Finance Committee in May 2018:

Where the minimum amount of fees due is not paid at registration, the students will be denied access to Canvas and the services attached to their ID card may be de-activated e.g. access to Mardyke Arena and the Library. 

If you are having problems accessing Canvas or services within the Library, you may need to make the minimum fee payment.

Please note that once the minimum payment has been made, access will be re-instated- This may take up to 24 hours. 

If your fees are being paid by your company/organisation, please note the following: 

1. You will need to submit a letter on header paper from your company stating the name, address, and email/phone number of the person we are to invoice. Please upload a copy of your Funding Letter / Letter of Award using the following link:  https://forms.ucc.ie/fundingupload. The letter will need to state what percentage of fees for the academic/course duration are being paid. This payment is payable in one instalment. If your company requires a PO to be quoted on the invoice please include this on your letter. 
2. Please note that if your company/organisation is paying fees, it remains the responsibility of the student to ensure the fees are paid on time. Late fee penalties may apply on accounts where the payments have not come in on time. Please see the Student Debtor Policy/CPD Debtor Policy You can check if your fees have been paid by logging on to my student admin with your student ID and pin number. 

Payments on a student’s behalf/Third Party Payments

Third Party Payment facility allows individuals and organisations to pay fees on behalf of a UCC student using wire transfer details without having access to confidential student information.

What information is required to use this facility?

Wire Transfer Details and UCC Student number 

Please see below for bank wire transfer details,

 Account Name: U.C.C. Fees No. 1 A/C

 Account Number: 13782582

 Bank Sort Code: 90-27-68

 Bank Address: Bank of Ireland, 32 South Mall, Cork, Republic of Ireland.

 IBAN No: IE 61BOFI 9027 6813 782582

 BIC No: BofI IE 2D

***It is vital that your student number is quoted in the reference for the wire transfer***

 Fee Refunds:

1. The University accepts no obligation to refund any fee or part of any fee paid in respect of any course or service provided by the University.
2. The University is authorised, however, to issue partial refunds to all students who withdraw in the current academic year as stated in the Fees Office Refund Policy 2021-22
3. Students remain liable for fees up to the date that they officially withdraw from the University.
4. If you are an International Student and are considering withdrawing from UCC please make an appointment as soon as you can with International Student Support Officer Ms. Suzanne Buckley. Email s.buckley@ucc.ie.
5. If you are an EU student and are considering  withdrawing from UCC please make an appointment as soon as you can with First Year Experience Co-ordinator Ms. Nóirín Deady. Email: n.deady@ucc.ie.

Students Due to Graduate

1. Students who are due to graduate, please access your balance and pay your outstanding fees online through your Student Admin.
2. Please contact the Fees Office once payment of fees has been made to enable your records to be updated in University College Cork.
3. Liability for fees rests with students. Students are only allowed to graduate when all fees have been paid to the University. Please note that under no circumstances will students be allowed to graduate where fees remain outstanding.
4. If our records are incorrect and fees have been paid, please contact us by either uploading your query here (select  ‘Fees and Funding’ , ‘Fees Enquiry’  when requested  and attach your letter/form/documents) or emailing fees@ucc.ie.
    

How to Make an Online Payment

Registering and making your payment that is due at registration

• Go to  MyStudentAdmin   
• Enter your Student ID number and your password and continue to login. 
• Click on ‘Online Registration’ 
• If you have already completed most of the registration steps during a previous log in then you can click directly on where it says ‘Payment of Fees’.
• Otherwise complete all steps beginning with ‘Regulations /Data Protection’ and then you can pay your fees when you get to step ‘Payment of Fees.
• Follow instructions as advised when completing the payment from this point.You can change the amount that appears in the ‘Amount to Pay(EUR)’ box by clicking and entering the amount you wish to pay. 

Additional payments where first payment was made under Online Registration 

• Go to  MyStudentAdmin
• Enter your Student ID number and your password and continue to login.
• Click on the folder ‘Fees’
• Select ‘Payments After Registration’
• The balance of fees payable by you should be reflected here.
•  If the balance does not reflect  the amount you wish to pay now, You can change the amount         that appears in the ‘Amount to Pay(EUR)’ box by clicking in the box, cancelling the default   amount and entering the sum you wish to pay. 

It's best to check the Fee Accounts statement under the folder ‘Fees’ where you can see a full statement of all amounts you paid this year as well as what remains to be paid.

Please note here that where you have Free Tuition Fees (HEA FFI) then the fees will show as a balance on  your statement until early November. Your account will then be updated to reflect  the HEA payment of your tuition.

If you have any other queries, please go to:

https://www.ucc.ie/en/ask/

Alternatively you can pay via Electronic Funds Transfer (EFT)

Please see below for EFT account details,

Account Name: U.C.C. Fees No. 1 A/C

Account Number: 13782582

Bank Sort Code: 90-27-68

Bank Address: Bank of Ireland, 32 South Mall, Cork, Republic of Ireland.

IBAN No: IE 61BOFI 9027 6813 782582

BIC No/Swift Code: BOFI IE 2D

***It is vital that your student number is quoted in the reference for the wire transfer***