When and How to Pay Fees/Refunds

When and How to Pay Fees/Fee Refunds

When and How to Pay Fees/Fee Refunds

Important Notice for Students

As approved by Finance Committee in May 2018:

Where the minimum amount of fees due is not paid at registration, the students will be denied access to Blackboard and the services attached to their ID card may be de-activated e.g. access to Mardyke Arena and the Library.

If you are having problems accessing your Blackboard or accessing services within the Library, you may need to make a minimum fee payment.

Make Payment

Please log into your Student IT Services and these following instructions

  1. Go to https://www.ucc.ie/en/sit/ in any web browser
  2. Click on MyStudentAdmin section
  3. Enter your Student ID number and your password and continue to login
  4. If you have failed to meet the minimum payment requirements as outlined above, you should see an Important Notice Section at the top of the page.  If you are in a position to proceed with processing a minimum payment, please continue to Step 5 below.  If you are not in a position to make a minimum payment and you need to speak to someone in confidence, please contact the Fees Office – fees@ucc.ie 
  5. Click on Fees located on the left hand side menu
  6. Click on Pay Outstanding Fees and follow through with payment
  7. Once the fees have been paid, you will be able to proceed with your registration.

Students should note that once payment is made, your access will be re-instated but it may take up to 24 hours to be activated.

Registration Helpline

The helpline is available from:

Monday 13th August until Friday, 21st September.

Opening hours are 9am-1pm and 2pm to 5pm, Monday to Friday

Telephone:

(021) 4901807  |  (021) 4901808  |  (021) 4901809

Email:

Company Payments

If your fees are being paid by the company/organisation you work for please note the following: 

  1. You will need to submit a letter on header paper from your company stating the name, address, and email/phone number of the person we are to invoice. Please email the letter to fees@ucc.ie for the attention of Hilary Baker/Geraldine Blake. The letter will need to state what % of fees for the academic/course duration are being paid. This payment is payable in one installment. If your company requires a PO to be quoted on the invoice please include this on your letter. 
  2. Please note that if your company/organisation is paying fees, it remains the responsibility of the student to ensure the fees are paid on time. Late fee penalties may apply on accounts where the payments have not come in on time. Please see the student debtor policy link. You can check if your fees have been paid by logging on to my student admin with your student ID and pin number. 

Attention Students due to Graduate

  • Students who are due to graduate, please access your balance and pay your outstanding fees online through your Student Admin.
  • Please contact the Fees Office once payment of your fees has been made to enable your records to be up-dated in University College Cork.
  • Liability for fees rests with students and they are only allowed to graduate when all fees have been discharged to the University.  Please note that under no circumstances will students be allowed to graduate where fees remain outstanding.
  • If our records are incorrect and fees have been paid by you, please contact us immediately by e-mail to fees@ucc.ie 

When and how much must I pay?

Outline of Fee Payments/Fee Refunds

All Students registering for the academic year 2018/2019

  • All students liable for fees must make a payment on line when completing ‘Online Registration’ for the new academic year. This is Registration Part 1.
  • If fees have not been paid by Registration Part 2, a student ID card cannot be issued.
  • For ongoing students, if fees have not been paid by Registration, students will be denied access to Blackboard and the services attached to their ID card may be de-activated e.g. access to Mardyke Arena and the Library.
  • If you processed your registration without making any payment then to make your initial payment please select ‘Online Registration’ again  and select  ‘Payment of Fees’
  • Your liability due at registration can be selected here for settlement.

FIRST PAYMENT IN THE ACADEMIC YEAR

Pic 1

  • If you have made an initial payment for  this Academic Year and now need to make a second payment  please  make the payment  in the Student Web folder ‘Fees’ and select ‘Pay Outstanding Fees’.

SECOND AND SUBSEQUENT PAYMENT IN THE ACADEMIC YEAR

Pic 2

  • Please note that the amount due on this screen may not be up to date at registration time as all state funding( if applicable to you) will not be reflected until mid October. The  amount in the payment field should  be changed to the amount you wish to pay now.
  • In both processes above please be aware that there is a transaction limit of €1500  on most  Visa Debit Cards.( Visa Card no limit) Therefore if your fee is more than €1500 you will have to complete more than one transaction.

Alternatively you can pay via Wire Transfer

Please see below for bank wire transfer details,

 Account Name:                 U.C.C. Fees No. 1 A/C

 Account Number:              13782582

 Bank Sort Code:                90-27-68

 Bank Address:                   Bank of Ireland, 32 South Mall, Cork, Republic of Ireland.

 IBAN No:                           IE 61BOFI 9027 6813 782582

 BIC No:                             BofI IE 2D

***It is vital that your student number is quoted in as the reference for the wire transfer***

If you have an issue with the following:

  • Referral A: This is a response that you can receive when a transaction is sent for authorisation. When an authorisation receives a Referral A, the card has been marked as lost, stolen or cancelled. Payment will not be taken.
  • Referral B: This is a response that you can receive when a transaction is sent for authorisation. When an authorisation receives a Referral B, the issuing bank of the card holder will not allow the transaction to go through automatically and is requesting that you call their authorisation centre to process the payment
  • When making payments by card you should be aware that there is a daily limit on card transactions imposed by your bank. You can get around this by making a series of transactions smaller than €1,500. Alternatively, you should contact your bank and ask them to authorise a larger payment amount.
  • Please ensure that you advise your bank of your impending transaction so that they do not place a security block on your card. This is especially important for transfers for international students.

 Fee Refunds:

  • The University accepts no obligation to refund any fee or part of any fee paid in respect of any course or service provided by the University.
  • The University is authorised, however, to issue partial refunds to all students who withdraw in the current academic year as stated on the Fee Refund Policy 2018-2019
  • Students remain liable for fees up to the date that they officially withdraw from the University.
  • Before students make a final decision about withdrawing, they should contact Anne Wallace, First Year Experience Coordinator - a.wallace@ucc. Anne will discuss all your options with you.

Fees Office

Fees Office, North Wing, Main Quadrangle, University College Cork

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