Frequently asked questions

Some topical queries are answered here:

Why is my Fee Liability amount too high? (Undergraduate Students)

You may be seeing higher fees on your Financial statement within ‘MyStudentadmin’ 

The Tuition fee will be paid by the government, but this will not be reflected on your account until November. 

Progressing Undergraduate students are liable for €3,130 or €130 where SUSI funding applies. 

‘MyStudentadmin’- Online registration – ‘Payment of Fees’ step should present the correct amount due by you and gives you the option to pay in 2 instalments. 

 

I’m having difficulties paying my fees online, what should I do?

There are extra security features now in place-SCA- (Strong Customer Authentication). Payments will fail if the additional security information input does not match bank records. 

Cardholders should recheck that all security information is correct and have the correct phone number that the verification process is linked to.  

Security information input to process the payment should be that in relation to the named person on the card you are using to pay. 

If you cannot progress a successful payment you may opt to make an electronic transfer to UCC’s Fee account, the details of which are available at https://www.ucc.ie/en/financeoffice/fees/    

Select EFT-Account details and always quote the student number as a reference. 

 

How do I know if you have received my payment?

If you have made an electronic transfer using our bank details, please note that it may take 3 working days for your payment to appear on your account.  

You can check that’s it received by selecting ‘Fees’, then ‘Financial statement’ on ‘MyStudentadmin’ 

Please note that undergraduate tuition fee cover by the government is not shown on your financial statement until November. 

 

Should I tell you if SUSI are paying my fees?

It is not necessary for you to advise us of this, UCC Fees office will be notified by SUSI that you have funding please check here re SUSI funding process https://www.ucc.ie/en/financeoffice/fees/susi/ 

 

I am repeating with less credits than full programme, when will my fees be amended?

Please note that full programme fees are automatically raised on your account at registration. Your account will be adjusted to reflect the correct fee for the number of credits you have registered for.

We will forward an email to your UCC mail account when this is complete. 

 

Ask UCC

For any questions, please go to: https://www.ucc.ie/en/ask/

Log a Query

If you do not find your answer above, log a query here: https://forms.ucc.ie/web-enq-reg-students

  • To avail of this you will need to be a registered student, and have a student number.

Fees Office

Fees Office, North Wing, Main Quadrangle, University College Cork

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