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Complaints and Appeals
The Applicant Complaints Policy and Procedure reflects University College Cork’s commitment to providing an excellent, fair and equitable experience for its prospective students and applicants and acknowledges that individuals may, on occasion, feel the need to make a complaint.
This Policy is intended to assist both applicants and admissions staff in the resolution of complaints promptly and fairly. This policy will not relate to complaints made by staff or former students, or to complaints that should be made under other University Policies, such as the Student Complaints Policy. Complaints are distinct from appeals and will not give rise to a different admissions decision.
An applicant may appeal a decision on specific grounds. It should be noted that no applicant will be discriminated against in any future application on the basis of appealing a previous admission decision.
| Policy Title | Owner | Last Review Date | File |
|---|---|---|---|
| Applicant Complaints Procedure | Admissions | 19/11/2021 | Applicant Complaints |
| Applicant Appeals Procedure | Admissions | 21/10/2020 | Applicant Appeals Policy |
Entry
| Policy Title | Owner | Last Review Date | File |
|---|---|---|---|
| Deferred Entry/Deferrals Policy | Admissions | 23/08/2022 | Deferred Entry/Deferrals Policy |
| HEAR and DARE Policy (HEAR and DARE are two schemes that are available under the ACCESS route to University) | Admissions | May 2026 | Hear and Dare Admissions |
| Student Garda Vetting Policy and Procedure | Admissions | 06/06/2024 | Student Garda Vetting Policy and Procedure |
| Medical Applicants Not "In Good Standing" | Admissions | 17/04/2024 | Medical Applicants Not “In Good Standing” |
| Terms and Conditions governing offers of admission to UCC | Admissions | 11/04/2022 | Terms And Conditions Governing Offers |
| Advanced Entry (Advanced Entry is a transfer to a year beyond first year from another third level institution) | Admissions | 03/04/2025 | Advanced Entry |
| Undergraduate English Language Requirements for Non-Irish EU applicants | Admissions | 11/03/2026 | English Language Requirements Non-Irish EU (Undergraduate) |
| English Language Policy (International Students) | Director of UCC's Language Centre | 29/01/2025 | English Language Policy Statement |
| Postgraduate English Language Entry Requirements | Admissions | 05/04/2023 | Postgraduate English Language Entry Requirements |
| EU Undergraduate Assessment Process | Admissions | 17/04/2024 | EU Undergraduate Assessment Process |
| Infectious Disease Screening and Vaccination Policy and Procedures for Students with Placement in a Healthcare Setting | Head of Student Health Services | 27/02/2026 | Infectious Disease Screening and Vaccination Policy |
Flexi Options
| Policy Title | Owner | Last Review Date | File |
|---|---|---|---|
| Flexi Options Policy | Admissions | 17 April 2026 | Flexi Options |
Overarching Admissions Policy
This is a broad framework policy which sets out how University College Cork admits students and where the authority to do so is vested.
| Policy Title | Owner | Last Review Date | File |
|---|---|---|---|
| Overarching Admissions Policy | Admissions | 07/07/2026 | Overarching Admissions Policy |
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is a process that allows students to gain admission to a programme of study or to gain exemptions/credit from some parts of a programme, based on demonstrated learning achieved prior to admission. UCC recognises that knowledge and skills can be acquired from a range of learning experiences. The policy provides opportunities for access, transfer and progression to education and training at third level.
| Policy Title | Policy Owner | Last Review Date | File |
|---|---|---|---|
| Recognition of Prior Learning Policy | VP Learning & Teaching | 16/06/2023 | Recognition of Prior Learning |
Transfer
| Policy Title | Owner | Last Review Date | File |
|---|---|---|---|
| First Year Change of Course | Admissions | 02/03/2025 |
UG Student Withdrawal
The purpose of this policy is to ensure that students who are thinking of withdrawing from their studies are provided with appropriate support and information before they make their final decision to withdraw. The purpose to this policy is also to support students and staff by clarifying the procedures when a student leaves their programme of study and ends all activities associated with their registration.
The university aims to provide guidance and support to students so that they are aware of all their options should they want to return to third level education at a later stage.
| Policy Title | Owner | Last Review Date | File |
|---|---|---|---|
| Undergraduate Student Withdrawals Policy | Admissions | 03/06/2022 | Undergraduate Student Withdrawal Policy |
| Undergraduate Student Withdrawal Form | Admissions | 20/04/2026 | First Year Student Withdrawal Form |
Academic Affairs and Governance
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