Consulting During COVID

HOW DO I GET MEDICAL HELP ?

As the University adapts to the new levels of restricitions following the move to Level 5 the Student Health Department  wish to support and be available to  our students and especially for those from overseas or outside Cork who may not have a GP and who have been unable to return to their own home because of travel restrictions or other COVID related reasons.

 The usual operating hours of the service will apply during this period, with the telephone line open between 9:15 am and 5:00 pm.

 In the evenings and at weekends and, a voice recording on our telephone line 021 4902311 will direct callers to the appropriate out of hours services for assistance.

 At all times 24/7, 365/365 the telephone number for students to call when looking for health advice or attention is 021 4902311, where they will either be directed to the appropriate out of hours number or attended to by the Student Health Doctor on Duty.

TO KEEP EVERYONE COVID-SAFE, WALK-IN APPOINTMENTS ARE NO LONGER AVAILABLE IN STUDENT HEALTH FOR 2020-21.

ALL CONSULTATIONS WILL BE BY APPOINTMENT ONLY. CALL US ON (021) 4902311 9:15 AM- 4:15 PM. 

OUTSIDE OUR OPERATING HOURS A RECORDED MESSAGE ON THE (021) 4902311 LINE WILL ADVISE YOU OF SOURCES OF HELP AVAILABLE WHEN WE ARE CLOSED.

DURING COVID PLEASE DO NOT ATTEND IN PERSON AT STUDENT HEALTH OR YOUR GP PRACTICE  ESPECIALLY IF YOU HAVE SYMPTOMS OF COVID-19 . ALWAYS TELEPHONE FIRST.

FOR A LIST OF THE OUT-OF-HOURS CENTRES IN YOUR AREA/COUNTY USE THE SEARCH TOOL AT

https://www.hse.ie/eng/services/maps/

UCC STUDENT HEALTH SERVICES BLENDED-CARE DURING COVID-19

During this period of COVID-19, UCC Student Health is operating a blended service. Where possible consultations and advice will be  conducted via telephone. If the clinician on duty recommends that a physical examinations is required and that the matter cannot be dealt with through telephone consultation, attendance at a healthcare facility will be arranged and/or advised. This may be n the Student Health Centre or at your local Minor Injuries Unit, or an Accident and Emergency Department, or even an Outpatient Clinic. You may also be directed to attend for a COVID-19 SWAB test at one of the local COVID-19 testing centres - in Cork this is based in Blackpool.

Please do not attend the Student Health Centre, your GP, an Accident and Emergency Dept, a GP Out of Hours Service or COVID HUB or SWAB testing Centre without prior arrangement. Telephone your Dr first.

Telephone (021) 4902311  for advice from our Student Health staff. During Out-Of-Hours, a voice message will advise on sources of help available for students remaining in Cork who are not yet registered with a local General Practitioner.

COVID SWAB TESTS

We wish to ensure that those who may have COVID-19 access COVID swab testing ASAP. If you believe you may have COVID-19, remain in self-isolation and call us on (021) 4902311 and advise the receptionist that you think you may have COVID-19. A clinician will ring you promptly and arrange a swab test if needed.

COVID TESTS FOR TRAVEL OR OTHER PURPOSES

Student Health can refer you to a local private swab testing service if you need a COVID test soley for travel or visa purposes. The local prrivate service will charge you a fee for this service. 

URGENT MEDICATION: BOOKED APPOINTMENTS OR REQUESTS FOR RECORDS OR INFORMATION

If you are due a prescription from UCC Student Health, your local GP or pharmacist may be able to dispense a supply based on their medical or prescribing records for you. You may also ask your GP or pharmacist to email via the secure Healthcare Professional only Healthmail service at:  studenthealthdepartment.gp@healthmail.ie with the details of your request and we will revert to them ASAP.

If your GP or Specialist requires information from your medical record, once you have given them your consent to the release of this information, your GP or specialist can request information from UCC Student Health via the Healthcare professional only Healthmail secure e-mail system. They can e-mail their query to the secure e-mail address studenthealthdepartment.gp@healthmail.ie