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You Said and We are Doing Together

Student is a powerful tool for supporting enhancement of the experience of students and staff in higher education. The feedback that you provide is integral in order to improve the quality of services that UCC provides on your student journey.

Things that we learned from your feedback:


76% of respondents believed that their experience at their institution contributed to their knowledge, skills, and personal development in thinking critically and analytically

72% of respondents believed that lecturers/ teaching staff taught in an organised way

78% of respondents worked with other students on projects or assignments

67% of respondents learned something that changed the way they understand an issue or concept

64% of respondents indicated as excellent the quality of interactions with students

90% of respondents, if they could start over again, would probably/ definitely go to the same institution they are now attending


52% of UCC respondents often/very often connected their learnings to problems or issues in society.

76% of UCC respondents believed that their University experience contributed to their knowledge skills and personal development.

71.3% of UCC respondents believed that lecturers/teaching staff used examples or illustrations to explain difficult points.

82% of respondents would evaluate their educational experience at UCC as good/excellent.

70% of postgraduate research respondents agreed that they feel that their research degree programme is worthwhile.

70% of postgraduate research respondents agreed that they have a suitable working space.

74% of postgraduate research respondents agreed that they have regular contact with their supervisor(s), appropriate to their needs.

The overall satisfaction with the postgraduate research experience at UCC remains high (75% in 2021) compared with 68% in 2019. 


You said that you would like additional supports around digital literacy skills

UCC’s newly launched Digital Master Plan aims to develop world class digital education services, to support staff and student needs for flexibility and accessibility, including further developments on Microsoft Teams, Canvas, Panopto, and classroom technology.

Additionally, our weekly Student IT Services Tips and Tricks is a new initiative to help students navigate common IT issues and keep up to date with new technologies.  To help bridge the digital divide, our laptop loan scheme is now accepting applications for 2021/22.

You asked for a place of relaxation and calm

Having a space for our students to go that they know would be calm and predictable environment was a high priority. 

The Calm Zone or An Ceantar Ciúin is located in the Old College Bar building and is a space designed to be a place of respite and calm for students, and in particular students on the autism spectrum.  The areas included a Reception & Open Plan Area, Workshop Space, Sensory Rooms 1 & 2 and Respite Rooms & Eating Spaces. 

You said that the ability to rewatch lectures was really helpful, particularly around examination time.

More rooms are equipped with lecture capture capabilities ensuring lectures can be recorded and made available on Canvas.

You asked for enhanced supports to look after your health and wellbeing, both mental and physical during a challenging time. 

We know that COVID-19 has changed life as we know it and has had a big impact on your wellbeing.  As we move forward, the UCC Keep Well website was developed as a resource to enable you to look after your health and wellbeing. 

Some key enhancements include the establishment of SilverCloud (a series of modules designed to help you improve and maintain your wellbeing by addressing underlying issues that can have a negative impact on how you would like to live your life), the Everyday Matters series which explores some practical everyday things that you can say and do to support yourself and the Live wellness events. 

You said that you love the library as it plays a fundamental role in enhancing your learning experience. 

We were so pleased that our Boole Library remained open during lockdown.  We work together with staff and our Student Union to provide services and supports necessary for students to study in a safe environment. 

Now the Boole Library opens each day from 7.30am – 1.30am providing a stable online connection and warm place to study.  Better still, you do not need to book a study space if you are making a visit.  Seat booking will remain in place in the Quad Reading Room on Q floor, book a seat at


You said that you would like for lectures to become more interactive and utilise the technology available

A combination of pre-recorded lecture/workshop content using lecture capture software broken up into multiple smaller segments with Live Q&A discussions and individual/group activities, coupled with zoom recordings, google classroom and audio recordings are just some of the formats being utilised this year.

You said that you would like more targeted feedback putting an emphasis on the ways in which you could improve.

Feedback approaches across Schools and Departments was highlighted as varying substantially, with some detailed and enthusiastic and others less engaged.  Developing a better and clearer feedback system in conjunction with examination feedback sessions will be encouraged.

You said you would like fewer written examinations and more emphasis on continuous assessment

We have greatly increased the diversity of our assessments this year with the introduction of online quiz style and laboratory simulation style assessments via our virtual learning environment Canvas.  The establishment of the Exams Business Continuity group will provide oversight and a forum for resolution of any exam related activities. 

You said that you wanted more contact with employers and opportunities for work placement

Our work placement managers provide invaluable support to placement students (remote and on-site).  The team is currently engaged in an employer recruitment campaign for the forthcoming academic year and has also developed a suite of online workshops to support student employability development pre-placement. 

You asked for the addition of more group/collaboration spaces.

The Global Lounge in the Hub building is an informal learning space with flexible comfortable café-style seating layout in an open area. It is a creative learning and study space for group and individual work.  Also, the Maker Space on the ground floor provides a unique space for people to relax & work together in a dynamic environment.  You can also check the new UCC occupancy dashboard ( at any time to make sure a space is available!


You've told us that you really like attending tutorials, with 76% reporting that they were 'very confident' or 'confident'.

Respondents liked when their tutorials were in a structured environment where they can discuss emerging issues, solve problems and to learn new strategies and techniques from instructors and peers. Overall, this tells us that the students are satisfied with the assistance that they receive. 

You've told us that you very pleased with the teaching and non-teaching facilities available to you on campus.

Respondents expressed satisfaction with a variety of academic and general facilities and services, such as library and athletic facilities, academic advising and university residences, as well as specific IT services provided by the institution.

You rated your campus experience within the institution as very good

In particular, student support services are seen as a positive investment, which is significant given the sector focus on student wellbeing support.

You rated our Academic teaching staff highly

They were described as being knowledgeable, enthusiastic and their expertise within their field of study was apparent. Respondents agreed that staff were in general, easy to reach when needed and provided them with information and tools to encourage learning.



You said detailed feedback, including exam feedback, helps you make progress academically.

As part of the Connected Curriculum, assessment practices will be aligned with learning outcomes.

High quality academic support and online resources are important to you, particularly when making study choices

Together with our very well received tutorial sessions run across all disciplines, a new Virtual Learning Environment (VLE) will be implemented in the coming months, just in time for the next Academic Year.

You said that you would like us to offer more online learning opportunities.

UCC is committed to ensure flexibility in the delivery of our programmes, to strengthen the provision of online programmes and enhance access to lifelong learning and greater CPD opportunities.

You said you would like us to focus more on ‘personal development’ and 'employability' and the ways in which a UCC degree allows you to apply what you have learnt in a real world context.

The newly launched UCC Academic Strategy is committed to supporting the development of graduate attributes which are considered important and seen as vital to employers as you embark on your career.

You would like UCC to provide an even friendlier and sociable environment community of students and staff.

A place where learning is social; the hub building will provide “rich opportunities for formal and informal learning creating a 21st century university experience and engaging students and staff in a unique educational and student experience”  Coupled with our investment in a new digital hub, our students will be able to access and engage with our services anytime, anywhere.

You’ve told us that support and access to wellbeing training throughout your time at university really matters.

This year we have increased the range of mental health services available and developed initiatives to increase resilience and reduce feelings of isolation. The Student first responder and bystander intervention programmes have been successfully rolled out to the local community.  This adds to the wide range of support services there for you when you need them.

University Student Surveys Board

Office of Academic Affairs & Governance ,