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Dental Emergencies

Patients should attend where possible their own Dentists for any emergencies
CUDSH is operating a limited dental emergency service where patients are seen by appointment only. Should you require an appointment, please contact us on 4901100 and listen carefully to the options. Please select the option for an emergency appointment, the phone line is open from 9 am to 1 pm Monday to Friday.

Cancelled Appointments

The Dental School and Hospital had to cancel a number of routine dental appointments since March 2020 due to COVID19. We are beginning to review and reschedule patients. Patients are being contacted and triaged on clinical need. Our capacity is very much reduced so please bear with us, this is necessary to keep our staff, patients and students safe.
Patients are advised to contact us and not attend of their appointment if they are

Displaying any symptoms associated with COVID19
Awaiting a test result for COVID19
Self isolating for any reason

Patients are asked to attend on their own where possible

Attendance at Appointments

Patients are advised to contact us and not attend of their appointment if they are
Displaying any symptoms associated with COVID19
Patients are asked to attend on their own where possible

Patient Information Leaflet

Access to clinical services for new patients may take place in the following ways:

Direct referral by a Dentist, General Practitioner or a Consultant to a named Consultant in the Cork University Dental School & Hospital. Please note you will have to pay in full for any treatment received.
Referral by a Principal Dental Surgeon, HSE South (for full medical card holders in HSE South) to a named Consultant in Cork University Dental School and Hospital. HSE South Catchment Area
Walk in attendance at our Emergency Clinic. Please note you will have to pay in full for any treatment received.
For Oral Health and Development Clinics, specific arrangements are in place with the HSE under Service Level Agreements.

On receipt of a referral, you will be placed on waiting list and will be contacted regarding an appointment.

At your first appointment, you are first seen by a qualified dentist who provides you with an assessment of your dental needs.

Should you be suitable for treatment by one of our students, an appointment will be scheduled. There is a waiting list for some procedures and you will be informed of its duration at your assessment visit. Not all patients are suitable for treatment by an undergraduate student.

Your dental care provided by a dental student will take longer than would be the case in general practice. This will include longer treatment times and more appointment dates.

Important - Guidelines for your visit during COVID-19

Dear Patient

Many things have changed in all our lives since the COVID-19 pandemic began. Dental care is no exception and we would like to take this opportunity to advise you of the various things we are doing here in CUDSH to protect your health during your visit.

Every patient will have a designated appointment time, designed to eliminate overlap as far as possible. We ask that you keep to this appointment time and do not arrive more than 5 minutes early.

We will contact you before your appointment to discuss the following things –

to check your current health and confirm your attendance.

Please cancel your appointment if you are unwell.
Please advise us if you have been told to self-isolate or cocoon

to discuss any x-rays which may need to be performed on your arrival
to advise you of any charges that will apply to your visit and offer you the option to pay over the phone

In order to reduce congestion and crowding, we have changed how people will enter and leave our building. On arrival you will check in at our main reception desk and be escorted to the clinic. Please observe social distancing and do not approach the desk until it is free. Following your visit, you will be escorted to a separate exit. This means that payment will be required in advance or on arrival, rather than at the end of your visit.
We are very conscious of the need to prevent transmission of COVID-19. We have always used high levels of personal protective equipment (PPE) in dentistry and taken great care that we have protocols in place to minimise the risk that any infectious disease would be transmitted during your visit. We have now enhanced these protocols even further for your protection. For this reason, we ask that you –

attend your appointment alone where at all possible (one adult may accompany a child)
avoid bringing personal items, such as bags, with you
wear a face covering when you enter our building
use the alcohol hand gel on entering our building
do not use your mobile phone when in a clinical area

We understand that a dental visit can be an anxious occasion for many people

and COVID-19 may have added another layer to this anxiety.

It has certainly added many layers to the PPE your dental team will wear!

If there are any questions or concerns you would like us to answer before you attend

please let us know and we will do our very best to reassure you.

We look forward to welcoming you to CUDSH and to taking excellent care of you.

Guidelines for your child's visit during COVID-19

Dear Parent/Guardian

1. Every child will have a designated appointment time, designed to eliminate overlap as far as possible. We ask that you keep to this appointment time and do not arrive more than 5 minutes early. Please ensure that your child is accompanied by one adult only (parent/legal guardian) and do not bring any other children to the appointment.

2. We will contact you before your child’s appointment to discuss the following things –

to check you and your child’s current health and confirm your attendance.

Please cancel your appointment if you or your child are unwell.
Please advise us if you or your child have been told to self-isolate or cocoon

to discuss any x-rays which may need to be performed on your child’s arrival

3. Please ensure that your child has brushed their teeth immediately prior to travelling, where possible, as tooth brushing facilities will not be available in the hospital.

4. In order to reduce congestion and crowding, we have changed how people will enter and leave our building. On arrival you will check in at our main reception desk. Please observe social distancing and do not approach the desk until it is free. After check-in, you will return to your car where you will wait to be called into the clinical area. This may not be possible for everyone but we kindly request that you adhere to this recommendation if you can as the waiting areas have very limited capacity, and you may otherwise have to wait outside. We will endeavour to minimise any delay but with current restrictions this may be unavoidable. We apologise in advance for any inconvenience. Our priority is to keep you and your child safe at all times. Following your visit, you will be escorted to a separate exit.

5. We are very conscious of the need to prevent transmission of COVID-19. We have always used high levels of personal protective equipment (PPE) in dentistry and taken great care that we have protocols in place to minimise the risk that any infectious disease would be transmitted during your visit. We have now enhanced these protocols even further for your protection. For this reason, we ask that you and your child–

avoid bringing personal items, such as bags, with you
wear a face covering when you enter our building
use the alcohol hand gel on entering our building
do not use your mobile phone when in a clinical area

We understand that a dental visit can be an anxious occasion for many people and COVID-19 may have added another layer to this anxiety. It has certainly added many layers to the PPE your dental team will wear!

Patient Charter

Parking Information

On-site parking is available in the pay car park directly in front of the main door to Cork University Hospital.

To enter this car park drive through the main gateway from the main road and take a left turn. Continue straight uphill and the car park entrance is on the right.

Access for Disabled Drivers

Car parking for disabled drivers is available in front of the main door to the Dental Hospital. There are two spaces reserved here and they may be accessed by approaching the entrance barrier in front of the Dental Hospital and pressing the button on the intercom system. The operator will then raise the barrier.

There is also a car park for disabled drivers at the side of the Dental School & Hospital near the main entrance to the main Cork University Hospital building. Drivers parking here can access the Dental School & Hospital by using the ramp at the side of the building.

Location & Directions

Click here for directions to the Dental School and Hospital

Medical Card Holders (Full)

Please note that Cork University Dental School and Hospital is not part of the HSE and does not operate under the DTSS.

Medical Card holders from HSE South who are referred by a HSE Principal Dental Surgeon are proved with the treatments for which they are referred.

Medical Card holders from outside HSE South must have a letter from a HSE Principal Dental Surgeon confirming that the cost of their treatment will be covered by the HSE.

If a letter from the HSE Principal Dental Surgeon is not provided, a check up fee of €30 plus the cost of any treatment must be paid in full and is non-refundable.

All HSE referrals must be in writing and be received in advance of any treatment being provided.

Debt Collection

The Cork University Dental School and Hospital engages the services of a Debt Collector to recover outstanding debts.

Treatments Offered & Fees

The Dental School & Hospital is a teaching hospital which provides care by both its student dentists, student hygienists as well as by specialist staff. Students provide the best possible dental care under supervision.

The cost of dental care provided by students is significantly discounted in consideration of the patients' participation in the educational process. Your dental care provided by a dental student will take longer than would be the case in general practice. This will include longer treatment times and more appointment times.

A full list of fees is available from each reception area and staff and students will discuss treatment costs before you proceed. Treatment costs for care provided by a specialist staff member are not discounted. See below for a copy of our price list.

A payment plan is available for patients who would like to spread their payments.

Click the below link to view our price list:

Treatments and Price List 2020

Payment for Treatments

All treatments must be paid for on the day treatments are provided. In cases where treatments will continue over a period of time, treatment costs will be discussed with you and a payment schedule can be organised in accordance with the policy in place. Laboratory work associated with treatment must be paid for in advance. If you have any queries, please ask any of our Reception Staff who will be pleased to help.

We accept the following methods of payment at our Reception Desks:

Cash
Cheque/Postal/Money Order (made payable to UCC - Dental Hospital)
Credit or Laser Card

Debt Collection

The Cork University Dental School and Hospital engage the services of a Debt Collector to recover outstanding debts.

PRSI/Tax Allowances

While PRSI contributions/stamps do not provide cover for treatment in Cork University Dental School and Hospital certain dental treatments do qualify for tax relief. (Please note that this is subject to change by the Revenue Commissioners)

Treatments that currently qualify for tax relief include:

Orthodontics
Surgical Removal of impacted wisdom teeth
Crowns, veneers, bridgework
Root Canal treatment
Implants.

Med 2 forms are available on request from any Reception Desk - Link to revenue site www.revenue.ie

Hospital Saturday Fund HSF

Members of the HSF may claim for treatments provided by Cork University Dental School and Hospital (excluding Students treatments). Stamped receipts provided for claim purposes. Please check with HSF re entitlements

VHI - Dental Care

Member of VHI D care may claim for treatments provided by Cork University Dental School and Hospital (excluding student treatments). Stamped receipts provided for claim purposes.

Clinic Times

Dental Emergencies

Patients should attend where possible their own Dentists for any emergencies
CUDSH is operating a limited dental emergency service where patients are seen by appointment only. Should you require an appointment, please contact us on 4901100 and listen carefully to the options. Please select the option for an emergency appointment, the phone line is open from 9 am to 1 pm Monday to Friday.

Cancelled Appointments

CUDSH had to cancel a number of routine dental appointments since March 2020 due to COVID19. We are beginning to review and reschedule patients. Patients are being contacted and triaged on clinical need. Our capacity is very much reduced so please bear with us, this is necessary to keep our staff, patients and students safe.
Patients are advised to contact us and not attend of their appointment if they are

Displaying any symptoms associated with COVID19
Awaiting a test result for COVID19
Self isolating for any reason

Patients are asked to attend on their own where possible

Attendance at Appointments

Patients are advised to contact us and not attend of their appointment if they are
Displaying any symptoms associated with COVID19
Patients are asked to attend on their own where possible

For further information please phone 021 490 1100.

Charges apply for all treatments. Treatments and Price List 2020

For emergencies after 17:00 hrs, please contact the Accident and Emergency Department, Cork University Hospital at 021 4546400. This service runs from 17:30 – 09:00 hrs Monday to Friday and on a 24 hour basis at week-ends and bank holidays.

Contacts & Scheduling a Visit

You may contact the Cork University Dental School & Hospital in a number of ways.

Telephone: 021 490 1100

E-mail: dental@ucc.ie

Or write to us at:

Cork University Dental School & Hospital
Wilton
Cork

T12 E8YV

Patient Feedback

We would like to hear your feedback of your experience at the Dental School and Hospital. Please see below a patient feedback form which can be downloaded.

Patient Feedback Form

Please post the form to

Ms Siobhan Lynch
Dental School & Hospital Manager
University Dental School & Hospital
Wilton
Cork