Patient Information
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New Patient Information
Dental Emergencies
- Patients should attend where possible their own Dentists for any emergencies
- CUDSH is operating a limited dental emergency service where patients are seen by appointment only. Should you require an appointment, please contact us on 4901100 and listen carefully to the options. Please select the option for an emergency appointment, the phone line is open from 9 am to 1pm Monday to Friday.
Cancelled Appointments
- The Dental School and Hospital had to cancel a number of routine dental appointments since March 2020 due to COVID19. We are beginning to review and reschedule patients. Patients are being contacted and triaged on clinical need. Our capacity is very much reduced so please bear with us, this is necessary to keep our staff, patients and students safe.
- Patients are advised to contact us and not attend of their appointment if they are
- Displaying any symptoms associated with COVID19
- Awaiting a test result for COVID19
- Self isolating for any reason
- Patients are asked to attend on their own where possible
Attendance at Appointments
- Patients are advised to contact us and not attend of their appointment if they are
- Displaying any symptoms associated with COVID19
- Patients are asked to attend on their own where possible
Access to clinical services for new patients may take place in the following ways:
- Direct referral by a Dentist, General Practitioner or a Consultant to a named Consultant in the Cork University Dental School & Hospital. Please note you will have to pay in full for any treatment received.
- Referral by a Principal Dental Surgeon, HSE South (for full medical card holders in HSE South) to a named Consultant in Cork University Dental School and Hospital. HSE South Catchment Area
- Attendance at our Emergency Clinic - Please note you will have to pay in full for any treatment received.
- For Oral Health and Development Clinics, specific arrangements are in place with the HSE under Service Level Agreements.
On receipt of a referral, you will be placed on waiting list and will be contacted regarding an appointment.
At your first appointment, you are first seen by a qualified dentist who provides you with an assessment of your dental needs.
Should you be suitable for treatment by one of our students, an appointment will be scheduled. There is a waiting list for some procedures and you will be informed of its duration at your assessment visit. Not all patients are suitable for treatment by an undergraduate student.
Your dental care provided by a dental student will take longer than would be the case in general practice. This will include longer treatment times and more appointment dates.
Patient Registration for Student Treatment
Update November 2022
Currently, waiting times for appointments are between 2 - 6 weeks. Please complete the form should you wish to be contacted in the future. (Please note that our Student Restorative Clinic closes for the summer between June - September).
Patient Registration for Student Treatment
This form can be completed and sent electronically or it can be printed and posted to us.
Important - Guidelines for your visit during COVID-19
Dear Patient
Many things have changed in all our lives since the COVID-19 pandemic began. Dental care is no exception and we would like to take this opportunity to advise you of the various things we are doing here in CUDSH to protect your health during your visit.
- Every patient will have a designated appointment time, designed to eliminate overlap as far as possible. We ask that you keep to this appointment time and do not arrive more than 5 minutes early.
- We will contact you before your appointment to discuss the following things –
- to check your current health and confirm your attendance.
- Please cancel your appointment if you are unwell.
- Please advise us if you have been told to self-isolate or cocoon
- to advise you of any charges that will apply to your visit and offer you the option to pay over the phone
- In order to reduce congestion and crowding, we have changed how people will enter and leave our building. On arrival you will check in at our main reception desk and be escorted to the clinic. Please observe social distancing and do not approach the desk until it is free. Where there is a charge for your treatment, payment will be taken in advance or on arrival, rather than at the end of your visit.
- We are very conscious of the need to prevent transmission of COVID-19. We have always used high levels of personal protective equipment (PPE) in dentistry and taken great care that we have protocols in place to minimise the risk that any infectious disease would be transmitted during your visit. We have now enhanced these protocols even further for your protection, and that of others. For this reason, we ask that you –
- attend your appointment alone where at all possible (one adult may accompany a child)
- avoid bringing personal items, such as bags, with you
- wear a surgical mask when you enter our building (we will supply one if required)
- use the alcohol hand gel on entering our building
- do not use your mobile phone when in a clinical area
If you suffer from an underlying condition which places you at greater risk of severe disease should you become infected with COVID-19, please confirm with your doctor that they are happy for you to attend CUDSH for dental treatment. We are happy to provide you with any information you require regarding the protocols in place for the protection of patients and staff.
We understand that a dental visit can be an anxious occasion for many people and COVID-19 may have added another layer to this anxiety. It has certainly added many layers to the PPE your dental team will wear!
If there are any questions or concerns you would like us to answer before you attend please let us know and we will do our very best to reassure you.
We look forward to welcoming you to CUDSH and to taking excellent care of you.
If you have been advised that you will have antigen testing for Covid-19 as part of your appointment please read this leaflet Rapid Antigen Testing
Guidelines for your child's visit during COVID-19
Dear Parent/Guardian,
Many things have changed in all our lives since the COVID-19 pandemic began. Dental care is no exception and we would like to take this opportunity to advise you of the various things we are doing here in CUDSH to protect you and your child’s health during your child’s visit.
- Every child will have a designated appointment time, designed to eliminate overlap as far as possible. We ask that you keep to this appointment time and do not arrive more than 5 minutes early. Please ensure that your child is accompanied by one adult only (parent/legal guardian) and do not bring any other children to the appointment.
- We will contact you before your child’s appointment to discuss the following things –
- to check you and your child’s current health and confirm your attendance.
- Please cancel your appointment if you or your child are unwell.
- Please advise us if you or your child have been told to self-isolate or cocoon
- to discuss any x-rays which may need to be performed on your child’s arrival
- Please ensure that your child has brushed their teeth immediately prior to travelling, where possible, as tooth-brushing facilities will not be available in the hospital.
- In order to reduce congestion and crowding, we have changed how people will enter and leave our building. On arrival you will check in at our main reception desk. Please observe social distancing and do not approach the desk until it is free. After check-in, you will return to your car where you will wait to be called into the clinical area. This may not be possible for everyone but we kindly request that you adhere to this recommendation if you can, as the waiting areas have very limited capacity and you may otherwise have to wait outside. We will endeavour to minimise any delay but with current restrictions this may be unavoidable. We apologise in advance for any inconvenience. Our priority is to keep you and your child safe at all times. Following your visit, you will be escorted to a separate exit.
- We are very conscious of the need to prevent transmission of COVID-19. We have always used high levels of personal protective equipment (PPE) in dentistry and taken great care that we have protocols in place to minimise the risk that any infectious disease would be transmitted during your visit. We have now enhanced these protocols even further for your protection, and that of others. For this reason, we ask that you and your child –
- avoid bringing personal items, such as bags, with you
- wear a mask when you enter our building
- use the alcohol hand gel on entering our building
- do not use your mobile phone when in a clinical area
If your child suffers from an underlying condition which places them at greater risk of severe disease should they become infected with COVID-19, please confirm with your doctor that they are happy for your child to attend CUDSH for dental treatment. We are happy to provide you with any information you require regarding the protocols in place for the protection of patients and staff.
We understand that a dental visit can be an anxious occasion for many people and COVID-19 may have added another layer to this anxiety. It has certainly added many layers to the PPE your dental team will wear!
If there are any questions or concerns you would like us to answer before you attend please let us know and we will do our very best to reassure you. We look forward to welcoming you and your child to CUDSH and to taking excellent care of you both.
Patient Charter
Patient CharterParking Information - Limited Parking January & February 2023
Parking Information - Limited Parking
Due to an essential development being undertaken by the HSE car parking in the public carpark adjacent to the Dental Hospital will be reduced with effect from 6 January 2023 .
At times it can be difficult to get parking on the CUH campus so all patients may want to reconsider how they attend their appointments, either by using alternative means such as public transport, park and ride, public transport or taxi/hackney.
Access to the reduced spaces in the public carpark adjacent to the Dental Hospital will be by barrier on a first come first served basis. There will be a Set Down facility where patients with mobility issues can be dropped off. To access this set down area you will need to use the buzzer on the barrier. Drivers can drop their patients (with the carer where necessary) and leave the carpark to find parking elsewhere on the CUH campus, however it should be noted that they may not be guaranteed a space. CUH security will be monitoring the drop down to ensure that the flow of traffic through the area continues.
We apologise for any inconvenience, this was unfortunately unavoidable and outside the control of the Dental School and Hospital.
EU disabled person’s parking permit/card
Car parking for holders of this card is available in front of the main door to the Dental Hospital. There are two spaces reserved here and they may be accessed by approaching the entrance barrier in front of the Dental Hospital and pressing the button on the intercom system. The operator will then raise the barrier.
There is also a car park for disabled drivers at the side of the Dental School & Hospital near the main entrance to the main Cork University Hospital building. Drivers parking here can access the Dental School & Hospital by using the ramp at the side of the building.
Medical Card Holders (Full)
Please note that Cork University Dental School and Hospital is not part of the HSE and does not operate under the DTSS.
Medical Card holders from HSE South who are referred by a HSE Principal Dental Surgeon are proved with the treatments for which they are referred.
Medical Card holders from outside HSE South must have a letter from a HSE Principal Dental Surgeon confirming that the cost of their treatment will be covered by the HSE.
If a letter from the HSE Principal Dental Surgeon is not provided, a check up fee of €50 plus the cost of any treatment must be paid in full and is non-refundable.
All HSE referrals must be in writing and be received in advance of any treatment being provided.
Debt Collection
The Cork University Dental School and Hospital engages the services of a Debt Collector to recover outstanding debts.
Treatments Offered & Fees
The Dental School & Hospital is a teaching hospital which provides care by both its student dentists, student hygienists as well as by specialist staff. Students provide the best possible dental care under supervision.
The cost of dental care provided by students is significantly discounted in consideration of the patients' participation in the educational process. Your dental care provided by a dental student will take longer than would be the case in general practice. This will include longer treatment times and more appointment times.
A full list of fees is available from each reception area and staff and students will discuss treatment costs before you proceed. Treatment costs for care provided by a specialist staff member are not discounted. See below for a copy of our price list.
A payment plan is available for patients who would like to spread their payments.
Click the below link to view our price list:
Treatments and Price List 2020
Payment for Treatments
All treatments must be paid for on the day treatments are provided. In cases where treatments will continue over a period of time, treatment costs will be discussed with you and a payment schedule can be organised in accordance with the policy in place. Laboratory work associated with treatment must be paid for in advance. If you have any queries, please ask any of our Reception Staff who will be pleased to help.
We accept the following methods of payment at our Reception Desks:
- Cash
- Cheque/Postal/Money Order (made payable to UCC - Dental Hospital)
- Credit or Laser Card
Debt Collection
The Cork University Dental School and Hospital engage the services of a Debt Collector to recover outstanding debts.
PRSI/Tax Allowances
While PRSI contributions/stamps do not provide cover for treatment in Cork University Dental School and Hospital certain dental treatments do qualify for tax relief. (Please note that this is subject to change by the Revenue Commissioners)
Treatments that currently qualify for tax relief include:
- Orthodontics
- Surgical Removal of impacted wisdom teeth
- Crowns, veneers, bridgework
- Root Canal treatment
- Implants.
Med 2 forms are available on request from any Reception Desk - Link to revenue site www.revenue.ie
Hospital Saturday Fund HSF
Members of the HSF may claim for treatments provided by Cork University Dental School and Hospital (excluding Students treatments). Stamped receipts provided for claim purposes. Please check with HSF re entitlements
VHI - Dental Care
Member of VHI D care may claim for treatments provided by Cork University Dental School and Hospital (excluding student treatments). Stamped receipts provided for claim purposes.
Clinic Times
Dental Emergencies
- Patients should attend where possible their own Dentists for any emergencies
- Patient requiring emergency treatment can contact the triage line on (021) 4901100, this line operates between 9 am and 1 pm. You will speak to a dental nurse who will triage your call, in some cases we can offer advice to callers and when you require to be seen by a dentist an appointment will be made for you
Cancelled Appointments
- CUDSH had to cancel a number of routine dental appointments since March 2020 due to COVID19. We are beginning to review and reschedule patients. Patients are being contacted and triaged on clinical need. Our capacity is very much reduced so please bear with us, this is necessary to keep our staff, patients and students safe.
- Patients are advised to contact us and not attend of their appointment if they are
- Displaying any symptoms associated with COVID19
- Awaiting a test result for COVID19
- Self isolating for any reason
- Patients are asked to attend on their own where possible
Attendance at Appointments
- Patients are advised to contact us and not attend of their appointment if they are
- Displaying any symptoms associated with COVID19
- Patients are asked to attend on their own where possible
For further information please phone 021 490 1100 or email dental@ucc.ie.
Charges apply for all treatments. Treatments and Price List 2020
For emergencies after 17:00 hrs, please contact the Accident and Emergency Department, Cork University Hospital at 021 4546400. This service runs from 17:30 – 09:00 hrs Monday to Friday and on a 24 hour basis at week-ends and bank holidays.
Contacts & Scheduling a Visit
You may contact the Cork University Dental School & Hospital in a number of ways.
Telephone: 021 490 1100
E-mail: dental@ucc.ie
Or write to us at:
Cork University Dental School & HospitalWilton
Cork T12 E8YV
Patient Feedback
We welcome your feedback and would like to hear about your experience at the Dental School and Hospital.
Please complete this FEEDBACK FORM to submit your feedback.
Thank you for taking the time to complete this form, it will help us to improve our services.
Patient Information Leaflets
We would be delighthed if you could complete our patient feedback questionnaire Patient Feedback Questionnaire
Patient Information Leaflets
These forms can be viewed online, downloaded or printed.
Caring for your mouth after tooth extraction
Crowns
Dental Fillings in Children's Teeth
Dry Mouth (161kB)
Eating Disorders & Oral Health Patient Information
Inhalation Sedation (Children)
Instructions for after Surgery Procedures
Local Anaesthesia Paediatrics
Onlay Bone Grafting and Implants
Oral Nutritional Supplements & Oral Health in People with Cystic Fibrosis
A cinnamon and benzoate free diet for orofacial granulomatosis
Wisdom Teeth (144kB)
Oral Health in Older Adults
Oral Health in Older AdultsHow to use face covering when attending Children's Health Services
How to use face covering when attending Children's Health Services
Brushing up on your baby's Oral Health
Brushing up on your baby's Oral Health
Oral Health Advice 2 - 5 year olds
Oral Health Advice 2 - 5 year olds
Oral Hygiene Advice 6 - 11 year olds
Oral Hygiene Advice 6 - 11 year olds
Dental Care for Pre-Teens & Teens
Dental Care for Pre-Teens & Teens
Preventing Dental Trauma
Preventing Dental Trauma
Head & Neck Cancer Patients
Dr Eleanor O'Sullivan's Head & Neck Cancer Clinic
Patients whose appointments were cancelled are currently being rescheduled with new appointments, however, this is taking some time due to the back log.
In the meantime if you have any concerns, ulcers, lumps, painful teeth etc please ring us on 021 490 1100 and you will be given a priority apppointment.