Students in Distress or Crisis

I Am A Student Looking For Support

Please Note: Due to the Covid-19 virus, this department is working remotely. For further information on UCC counselling support, please go to the Counselling News & Information section HERE 

I Am A Student In Need Of Urgent Support

Should you need urgent support, please consider contacting one of these crisis support services:

Crisis Text Line: Text UCC to 50808 to chat anonymously with a trained volunteer. Any issue. Any time.

Samaritans: Emotional support. 24 hours, Freephone 116123 

Pieta House: Support for people at risk of self-harm: 24 hours, Freephone 1800 247 247

A+E Cork University Hospital 24 hours

A+E Mercy Hospital 24 hours

South Doc (Evenings and weekends) Tel: 1850 335 999

Anglesea Street Gardaí HQ: 24 hours, Tel: 4522000

Aware:  Support for people with depression or bipolar disorder. 10.00am-10.00pm Freephone 1800 804 848

HSE List of out-of-hours health centres in your area or county 


Dial 999 or 112


I Am A Staff Member

Please Note: Due to the Covid-19 virus, this department is working remotely. For further information on UCC counselling support, please go to the Counselling News & Information section Here

Many people experience emotional and psychological difficulties at some point in their lives. Usually these can be resolved by talking them through with family and friends. Sometimes professional help is needed. Most students will cope well with the stresses of academic life given reasonable support from their friends, family and academic/administrative staff. At times though, they might need more than this. In offering a student that bit of extra assistance, it is important to help within the boundaries of what you feel competent to do.


You can listen, you can give the student time to talk, you can understand the situation from their point of view, you can be sympathetic and not dismissive, and you can make appropriate referrals. Brief information and a flowchart available Here

Please email us at if you would like to speak with a Student Counsellor.

Further comprehensive support and information about your role and responsibilities as a UCC staff member is available in the Student Mental Health Policy and in the UCC Child Protection Policy.


Although the health and welfare of the students of the college is everyone's concern, you can't solve all their problems and you can't take responsibility for their emotional state or actions.


Confidential support and counselling is available for UCC staff. Further information available here.

I Am A Parent

Please Note: Due to the Covid-19 virus, this department is working remotely. For further information on UCC counselling support, please go to the Counselling News & Information section HERE

I have concerns about the welfare of my son/daughter?

If you are concerned about the welfare of your son/daughter, you should encourage them to avail of support locally or with Student Support Services in College. If you believe that your son/daughter is at serious and imminent risk, you should immediately bring them to a GP or Accident & Emergency Department. 

The college will do everything possible to help students in difficulty. It does not, however, assume to have parental responsibility and will offer support only if approached by the student, or if the situation is serious and staff become aware that a student may be at serious risk.

If you believe your son/daughter could benefit from the free and confidential services that we provide at Student Counselling & Development, you should talk to them about it and ask them to check out our website for further information.

Can I talk to a Student Counsellor about my concerns?

Student Counselling & Development staff members can talk with concerned parents in brief and in general terms about possible courses of action. Please be aware that we will not be able to tell you if your son/daughter is attending the Service if you do not already know this. Neither will we be able to divulge information about his/her wellbeing, since confidentiality is so important to our work and ensures that students feel safe to speak freely. 

My son/daughter is really struggling academically. What should I do?

Encourage them to seek support as soon as possible. They can meet with a member of the academic staff from their course and consider making an appointment to see a student counsellor. If there are concerns about other challenges such as dyslexia, attention deficit issues or physical / health challenges, students can also make contact with Support Services such as Student Health and the Disability Support Service.

I am worried about my son/daughter living away from home. What should I do?

Make sure you keep in good contact, checking in with them and encouraging them, especially while they are acclimatising to new surroundings. Students can also avail of the Peer Support Service, where a student who is familiar with college and trained in listening and support skills can meet with your son/daughter to chat things out.

I am concerned my son/daughter is making mistakes and not involving me in their life?

College is a rich and diverse place. Students will meet and engage with a variety of people and experiences. They may begin to challenge the old traditional viewpoints and should be encouraged to explore their own views and perceptions even if they differ from yours in some way. Do raise concerns and express your viewpoint, but keep the lines of communication open in a respectful and open way as much as possible. To assist in finding the right parental balance, take an interest in what your son/daughter is doing, while allowing some space for them to try out new things and stand on their own two feet.

My son/daughter can get really stressed at exam time. Is there anything I can do to help?

Parents can encourage students to take a balanced approach to revision, taking short breaks and some exercise. Even a short walk in the middle of a study session can be helpful in managing stress. Students often fall into the trap of thinking they have ‘no time’ for breaks leaving them tired and exhausted and less well able to perform. Encourage them to make a realistic study plan and to check out the Skills Centre website for study/note-taking/essay writing skills.

My son/daughter has had some problems with mental health issues and/or gets panic attacks from time to time?

Many college students experience a range of mental health and stress related problems such as panic attacks. The support services in college are experienced in helping students that have such challenges. Encourage your son/daughter to consult on our website


Thanks to the Student Counselling Service in Trinity College Dublin for their valuable contribution to this page.

Student Counselling & Development

Comhairleoireacht agus Forbairt na Mac Léinn