Support Services in UCC

 

 

The below information is accurate as of September 2018, it is always advisable to check the specific services website to ensure details such as opening times remain the same.

 

Career Services 

Location: 3-4 Brighton Villas, Western Road (By Castlewhite Apartments)

Website: www.ucc.ie/en/careers

 

What are the opening times of this service?

Mon-Thu         9am-5pm

Fri                    9am-4pm

 

What are the primary functions this service provides?

UCC Career Services offers free, confidential careers advice consultations with professionally qualified careers advisors to all students of all degree programmes, undergraduate and postgraduate.

Services provided include:

  • Subject Choices
  • CV Reviews
  • Interview Advice and Practice
  • Employability Events
  • UCC Works Award
  • Work Placement Programmes
  • Jobs

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Phone: 021 4902500

 021 4903193

Email: careers@ucc.ie

Students can also contact this service on any of their social media platforms (Twitter, Facebook, LinkedIn, Instagram, and Snapchat)

To see a careers advisor, students do (usually) need to make an appointment which can be booked online, but information staff are available to help during all opening hours.

 

Is there a waitlist to use this service?

Students can book one week in advance. The service can get quite busy during peak times; however, we encourage students to contact us immediately if they cannot get the required time they would like, and we will do our best to facilitate this request at the main information point/reception on the ground floor.

 

 

 

 

 

Chaplaincy

Location: Iona House, College Road (beside Student Health Centre, across from Student Union)

Website: www.ucc.ie/en/chaplaincy/

 

What are the opening times of this service?

Mon-Thu         9am-5pm

Fri                    9am-4pm

Prayer/meditation room is free for personal use throughout the day from 8am-8pm (check the diary)

 

What are the primary functions this service provides?

The Chaplaincy provides a welcoming space for all students. Chaplains are always available to chat and provide a listening ear if a student ever wants to discuss life, their day, college stress, or anything else.

They host a social event every Thursday evening and also provide opportunities for spiritual exploration and faith development, should a student be interested in or desire that. However, there are no restrictions based on faith type.

The Chaplaincy also facilitates groups such as Aware (for mental health), and many support groups such as Alcoholics Anonymous, Narcotics Anonymous, Overeaters Anonymous, Gamblers Anonymous, and Al Anon. They offer access to meditation groups and mindfulness courses as well as hosting them.

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Phone: 021 4902459

Email: chaplaincy@ucc.ie

Facebook and Instagram “UCC Chaplaincy”

 

Is there a waitlist to use this service?

No, there is no waitlist for this service.

 

 

 

 

 

Disability Support Service (DSS)

Location: South Lodge (cottage on the right, at the top of the hill between Boole Library and O’Rahilly Building. There is a buzzer system on the entrance door which can be accessed at the back of the building.

Website: www.ucc.ie/en/dss

 

What are the opening times of this service?

Main Office –

Mon-Thu         9am-1pm        2pm-5pm

Fri                    9am-1pm        2pm-4pm

 

Drop-In Sessions –

Mon-Fri           11:30am-12:45pm

 

Assistive Technology Lab, Ground Floor, Boole Library -

Mon-Thu         10am-9pm

Fri                    10am-1pm

 

What are the primary functions this service provides?

The DSS supports students with a wide range of disabilities/ learning difficulties. Students registered with this service include students

  • with sensory and physical disabilities
  • with significant on-going illnesses
  • with neurological conditions
  • who experience mental health challenges
  • with specific learning difficulties such as dyslexia/ dyspraxia/ dysgraphia
  • with Asperger Syndrome

 

All students with a disability in UCC have the opportunity to receive supports. To receive these supports students are invited to register with the Disability Support Service and to meet with an Advisor to carry out an assessment of needs.

Further details of supports offered by this service can be found at: www.ucc.ie/en/dss/current/

 

The DSS also provides a Dyslexia Screening Programme; more details can be found here: www.ucc.ie/en/dss/screening/

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Phone: 021 4902985                           Email: dssinfo@ucc.ie

Drop-In Appointments: Students can call in person to the DSS reception desk between 11.30-12.45 Monday to Friday and an Advisor will meet with them. The last appointment will be 12.30 - 12.45. Students should arrive early to ensure they are seen by an Advisor. These appointments are ideal for quick queries students need answered. These appointments should not be used for registering with the DSS, as more time is needed for such an appointment.

If a student wishes to register with the DSS they should make an appointment to meet with an Advisor.

Is there a waitlist to use this service?

No, there is no waitlist for this service, but appointment times are subject to the availability of Advisors.

 

 

 

First Year Experience Coordinator

Location: Admissions Office, 1st Floor, West Wing, Main Quad

Website: www.ucc.ie/en/study/undergrad/orientation/first-year/

                    

What are the opening times of this service?

Mon-Fri           9am-1pm

                        2pm-5pm

 

What are the primary functions this service provides?

  • Change of Course
  • Withdrawal
  • Deferrals
  • Concerns about Course
  • Transfers
  • Personal Concerns
  • Exploring options

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Phone: 021 4902780

Email: n.deady@ucc.ie

Generally, students make appointments by email or phone.  Students can also drop in to the Admissions Office without appointments and the First Year Experience Coordinator, or a member of staff, will meet students if the query is urgent or if the student requires immediate assistance.

 

Is there a waitlist to use this service?

Waiting time is no longer than 3 days.  Immediately, if the issue is urgent.

 

 

 

 

International Office

Location: Roseleigh, Western Road

(opposite Gaol Cross)

 

Website: www.ucc.ie/en/international/

 

What are the opening times of this service?

Mon-Fri                       9am-5pm

 

What are the primary functions this service provides?

This service provides support to international students; undergraduates, postgraduates, visiting and Erasmus.

All aspects, including:

  • Registration
  • Module selection
  • Pastoral support – financial issues, personal issues, health issues etc.
  • Exam classes and timetable conflicts
  • Welcome Programmes
  • Orientation
  • Workshops- Immigration, Visas, Stress, Skills Centre, Exam Support, etc.
  • Fee queries (EU/Non-EU)
  • Transcript queries
  • Insurance
  • Visa and Immigration
  • Referral to various supports available in UCC

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

For general queries:

Phone: 021 4904745

Email: internationaloffice@ucc.ie

If a one-to-one appointment is required, an appointment needs to be scheduled with the relevant contact (undergrad, postgrad, pastoral support).

 

Is there a waitlist to use this service?

There is no waiting list to use this service.

 

 

 

 

Mature Student Office

Location: 1/2 Brighton Villas, Western Road (By Castlewhite Apartments)

Website: www.ucc.ie/en/mature/

 

What are the opening times of this service?

 Mon-Fri          9am-5pm

 

What are the primary functions this service provides?

The Mature Student Office supports all mature students studying full-time undergraduate degrees and those considering full-time study. This service provides a wide range of supports and initiatives customised to respond to the diverse and unique needs of all mature students.

Students can come to the office to talk and ask questions. Staff give information and advice on how best to use the services available within UCC and can put students in contact with relevant supports within the university and advocate on their behalf.

The Mature Student Office also provides tutoring for students on a case by case basis. Where suitable, the MSO will organise one-to-one or group tutorials for students. These tutorials and the format they will take will be decided between the student, the tutor and the MSO.

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Email: mso@ucc.ie

Phone: 021 4901873

 

Current Mature Students can schedule appointments with this service during normal working hours (9am-1pm and 2pm-5pm)

 

 

 

 

 

Niteline

Website: www.ucc.ie/en/pass/niteline/

 

What are the opening times of this service?

Sunday-Thursday         9pm-1am

 

What are the primary functions this service provides?

UCC Niteline is a listening service for students run by students. It is a non- judgemental, non-directive and confidential listening service that operates via free phone and instant messaging. It is run by UCC students trained by the Cork Samaritans and they are there for any UCC student who needs somebody to talk to.

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

 

Free Phone: 1800 32 32 42 (Phone number on back of all student cards)

Online messenger: im.cork.nightline.ac.uk/webim/

UCC Niteline strongly adheres to the principles of anonymity, confidentiality, non- judgemental listening, being non-directive and non-advisory. Niteline is there to listen to any problems that students may have, whether it's related to their course, their personal life or if they just want someone to talk to.

 

 

 

 

 

Skills Centre

Location: Q-1, Basement of Boole Basement (follow the yellow footprints)

Website: skillscentre.ucc.ie

                    

What are the opening times of this service?

Mon                 10am-5pm

Tue-Thu           10am-7pm

Fri                    10am-4pm

 

What are the primary functions this service provides?

  • Provides a dedicated, responsive and active learning space for the enhancement of study skills
  • Provides an opportunity for students to upskill in academic writing, presentation skills and also to develop critical thinking skills. The development of these skills will allow students to critically engage and express their ideas in their chosen fields
  • Provides group sessions, one-to-one appointments in the form of Writing Clinics and Advisor Appointments and provides individualised feedback on presentations
  • Provides specialised programmes such as SPEAK, a digitally badged presentation skills programme

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Phone: 021 490 3839

Email: skillscentre@ucc.ie

There is a dedicated drop in zone daily and students are encouraged to use this time, but they can call in during opening hours.

This service can also be contacted through the ‘pubble bot’ on their website or further information can be found through their social media platforms (Facebook, Twitter, Instagram).

 

Is there a waitlist to use this service?

Students can secure their place in a Skills Centre session dependent on tutor availability and the number of participants already booked into a class. If you are not able to get a place in the particular class you want, it is usually repeated. You can contact the Skills Centre by emailing them at skillscentre@ucc.ie , through any of the Social Media platforms, or calling in to the Centre. They are located in Q-1 of the Boole Library, just follow the yellow footprints!

 

 

 

Societies

Location: 6 Carrigside, College Road

Website: societies.ucc.ie

 

What are the opening times of this service?

Mon-Fri           9am-5pm

 

What are the primary functions this service provides?

This service provides help and support to students involved in societies as well as student not involved in societies who may wish to learn more or get involved.

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

This service can be contacted for support and queries without appointment.

Main Office -

Phone: 021 4902475

Email: admin@uccsocieties.ie

Preferably an email should be sent to arrange a meeting with the President or Societies Officer if a student wishes to meet them.

If a student wishes to contact a particular society, they can do so by email (contact details can be found at societies.ucc.ie/about/join-a-society/) or through their social media.

President –

Phone: 085 1177356

Email: president@uccsocieties.ie

Societies Officer -

Email: societiesofficer@uccsocieties.ie

 

Is there a waitlist to use this service?

No, there is no waitlist for this service.

 

 

 

 

 

Sport (Clubs)

Location: Ferry Lodge, Mardyke Walk

Website: sport.ucc.ie

 

What are the opening times of this service?

Mon-Fri           9:30am-5pm during term time

                        9:30am-1pm   2pm-5pm out of term time

 

What are the primary functions this service provides?

  • Provides information about sports clubs
  • Booking of outdoor sporting facilities
  • Sports scholarships

For the most part, indoor clubs train in Mardyke Arena Indoor Sports Complex which is located on Mardyke Walk. Outdoor clubs train in Mardyke Sports Grounds and Curraheen Road Sports Grounds. Water sports operate from different locations.

  

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Main Office

Phone: 021 4904752

Email: b.young@ucc.ie

If a student would like to join any of the clubs, they can go to one of their trainings as listed in the timetable above. To contact a club, a student can email them or contact them via social media; details can be found here: sport.ucc.ie/clubs/

Students can download the UCC Sports app for free from Google Play and the App Store for details relating to UCC Sport.

 

Is there a waitlist to use this service?

No waitlist.

 

 

 

 

 

Student Advisor and Ombudsman

Website: www.ucc.ie/en/studentombudsman/

 

What are the primary functions this service provides?

If a student has a complaint or grievance regarding the actions or inactions of an individual staff member and if no resolution results from a discussion with this individual, the relevant Head of Department/School/Administrative Office/Student Service, or if the student feels unable to approach the staff member or the relevant Head directly, the services of the Student Advisor and Ombudsman may be engaged.

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Email: studentombudsman@ucc.ie

Phone: 021 4902593

021 4902228

 

Is there a waitlist to use this service?

No waitlist.

 

 

 

 

 

Student Budgetary Advisor

Location: 1st floor, 1/2 Brighton Villas, Western Road (By Castlewhite Apartments)

Website: www.ucc.ie/en/studentbudget/budgetaryadvisor/

 

What are the opening times of this service?

Mon-Tue         9am-5pm

Wed                 9am-1pm

Thu-Fri             Closed

 

What are the primary functions this service provides?

  • This service supports students in their financial needs
  • Provides one-to-one advice and guidance to students on managing money
  • Delivers workshops on budgeting for students
  • Helps to create realistic budgets
  • Assists with SUSI applications
  • Assists with Student Assistance Fund applications
  • Assists with scholarship applications
  • Liaises with UCC student support services and external agencies on students’ behalf for financial supports

                                                      

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

This service can be contacted for general queries by:

Phone: 021 4901861

Email: studentbudgetingadvice@ucc.ie

An appointment is required for one-to-one budgetary advice.

 

Is there a waitlist to use this service?

Yes at times there can be a waitlist of up to one week.

 

 

 

 

 

Student Counselling

Location: Ardpatrick, College Road

Website: www.ucc.ie/en/studentcounselling/

 

What are the opening times of this service?

 

Reception Opening Hours: 

Mon-Fri:          9.30am-10.30am

11.00am-1.00pm

2.15pm-4.15pm

Sessions:

Mon-Fri           8:30am-5pm

           

What are the primary functions this service provides?

Student Counselling & Development offers free and confidential one-to-one counselling to UCC students. They also run workshops for UCC students and staff. Their counselling team are professional psychologists and psychotherapists qualified to a minimum Masters level and accredited with IACP/PSI. Many of their team have specialist expertise in particular issues.

If a student thinks they might benefit from talking confidentially to someone, they should contact this service. An initial appointment will be set up during which the student can explore how counselling may be helpful for them or explore what other relevant supports might be available. Further sessions are arranged if appropriate. They are of 50 minutes duration and usually occur fortnightly.

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Students can contact this service with queries or make appointments by:

Phone: 021 4903565

Text: 087 2152505 (Please include your full name)

Email: counselling@ucc.ie

There is an initial meeting where the student and a counsellor can discuss their needs and how counselling might help. Further sessions are arranged if appropriate.

 

Is there a waitlist to use this service?

We appreciate that once a student has made the decision to seek support it can be difficult to wait. Therefore, we try to minimise waiting times as much as possible but waiting times can vary at different times of the year.

While waiting for their counselling appointment, if a student considers themselves to be at risk of self-harm, they should contact their GP, SouthDoc or nearest Accident and Emergency Unit.

 

 

 

 

Student Health

Location: Ardpatrick, College Road (beside Perrott Ave. Carpark, next to Chaplaincy, opposite Student Union)

Website: www.ucc.ie/en/studenthealth/

 

What are the opening times of this service?

Mon-Fri           9:15am-12:45pm

                        2:15pm-4:15pm

 

What are the primary functions this service provides?

This service serves the healthcare needs of the students along with physiotherapy, sexual health, travel health and course related health matters.

The Student Health Department provides a service to registered students of University College Cork that is complementary to the services of a student’s own General Practitioner and other healthcare providers (all students should also be registered or have access to the services of a General Practitioner in proximity to the address they live at whilst at University).

 

Details of the range of services provided can be found here: www.ucc.ie/en/studenthealth/services/

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Phone: 021 4902311

General queries can be made by phone or at reception.

This service does not use general email services to communicate with or about a student on matters of a clinical nature. It is not possible to book appointments or to offer clinical advice/discuss clinical matters via email. An appointment is required for any health-related queries.

 

Is there a waitlist to use this service?

There can be a waitlist at times, but acute illnesses and emergencies will always be seen.

If an illness comes on suddenly and the student cannot wait, they should inform the receptionist - their illness will initially be assessed by a nurse and if necessary seen by the doctor as soon as possible. Please note that the wait as an emergency patient can be lengthy depending on the amount of staff working.

Students can request a male/female doctor on making their appointment. Please note that this may lead to a longer waiting period.

 

Is there a cost to this service?

General health is free but there are charges for other services.  Details of these charges can be found here: www.ucc.ie/en/studenthealth/fees/

 

 

 

 

Accomodation & Community Life

Location: Room 3, 1st Floor, 6 Carrigside, College Road (above the Societies Office, purple door next to the wheelchair access ramp)

Websites: www.ucc.ie/en/advice/        www.ucc.ie/en/studentexperience/campuswatch/

                    

What are the opening times of this service?

Mon- Friday    9am-1pm

                        2pm-5pm

 

What are the primary functions this service provides?

This service deals with all accommodation queries and issues; complaints against UCC students from any member of the public, staff and other students; and issues relating to the local community.

  

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Students can walk in or make an appointment.

Phone: 021 4903849

021 4902103

087 1928619

 

Email:  Accommodation Support - resservices@ucc.ie

Campus Watch - campuswatch@ucc.ie

 

Is there a waitlist to use this service?

There is no waiting list to use the service.

 

 

 

Students’ Union

Location: 54 College Road (Behind O’Rahilly Building, next door to Students’ Union Common Room)

Website: www.uccsu.ie

 

What are the opening times of this service?

Mon-Fri           9:30am-1pm

                        2pm-5pm

 

What are the primary functions this service provides?

UCC Students’ Union is the chief representative body for students in UCC. UCCSU is a democratic organisation run by 6 fulltime officers elected by the student body. The SU’s main functions are to provide academic assistance to students, to provide support to students in need, to lobby the university and the government on issues affecting students, and to provide entertainment on campus.

 

Can this service be contacted by phone/email for support/queries or does the student require an appointment?

Phone: 021 4903218

Email: su@ucc.ie

General queries can be made in person at the SU Reception or by phone/email.

Appointments with individual SU Officers can also be arranged if required.

 

Is there a waitlist to use this service?

No, there is no waitlist for this service.

 

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