COVID19 Student FAQ

National and International advice on COVID-19

The Department of Employment Affairs and Social Protection have deployed a new benefit scheme for those who have lost employment due to the COVID-19 pandemic.

Students who have lost employment due to the pandemic are eligible to receive this payment. The payment is valued at €203 per week for a period of 6 weeks.

For more info on the scheme and how to apply for it please visit the Departments website.

General UCC FAQ

The following Student Services are working remotely to the maximum extent possible and providing some services online.  Please check their individual websites for specific information regarding the service.

Service Name

Service Information

Chaplaincy

https://www.ucc.ie/en/chaplaincy/

Email: chaplaincy@ucc.ie

Peer Support


https://www.ucc.ie/en/peersupport/

Email: peersupport@ucc.ie

Niteline

https://www.ucc.ie/en/peersupport/niteline/

The service is open Sunday - Thursday, 9pm-1am and is available HERE

Instant messaging service is open

Disability Support Service

https://www.ucc.ie/en/dss/

Email: dssinfo@ucc.ie

Mature Student Office

https://www.ucc.ie/en/mature/

Email: mso@ucc.ie


UCC PLUS+

https://www.ucc.ie/en/uccplus/

Email: uccplus@ucc.ie 

Student Budgeting Advice Service

https://www.ucc.ie/en/studentbudget/

Email: studentbudgetingadvice@ucc.ie

Student Assistance Fund

https://www.ucc.ie/en/saf/

Email: studentassistancefund@ucc.ie

Career Services

https://www.ucc.ie/en/careers/ See their specific FAQs

Accommodation & Community Life

https://www.ucc.ie/en/accommodation 

Email: resservices@ucc.ie

StudentPad

Studentpad.ucc.ie

Email: studentpad@ucc.ie

Campus Watch

https://www.ucc.ie/en/studentexperience/campuswatch/

Email: campuswatch@ucc.ie

Students’ Union

Email:

supres@uccsu.ie

suwelfare@uccsu.ie

sueducation@uccsu.ie

Student Societies

https://societies.ucc.ie

Email: president@uccsocieties.ie

admin@uccsocieties.ie

societiesofficer@uccsocieties.ie

Student Health

Telephone 4902311  for advice from our Student Health staff. Out of hours, a voice message will advise on

sources of help available for students remaining in Cork who are not yet registered with a local General Practitioner.

Student Counselling & Development  
 
For students who wish to access advice on healthy emotional wellbeing at this time, it is possible to speak to a duty Student Counsellor.
Please email Counselling@ucc.ie  to arrange a telephone appointment between 9.15am to 12pm and 1pm to 3pm Monday to Friday.
 
Sport and Physical Activity and Clubs

New Academic Term 2020/21

Updated 18 Jun 2020

The Deputy President & Registrar answers student questions in these short videos

 

Incoming UCC students who have travelled from outside of Ireland will need to abide by the to current government guidelines https://www2.hse.ie/conditions/coronavirus/travel.html#Restrict-movements-travel 

Students returning to Ireland from Overseas are required to complete the Pre-Departure COVID-19 Symptom Tracker daily for each of the 14 days up to and including their date of departure. You must delay your departure for 14 days aftger your symptoms have resolved if you beome symptomatic before you leave.

Restricted Movement FAQ

Go to our Restricted Movements FAQ for detailed information.

UCC have created a comprehensive Covid19 Student Induction course to help prepare students for their eventual return to campus. All new and returning UCC students are autoenrolled on this module. Please use your student log in to canvas and complete this important module.

Updated 1 Sep 2020

Blended or Hybrid learning combines online and face-to-face elements such as offering online lectures for some class groupings and offering face-to-face seminars, tutorials and laboratory and field classes for smaller groups. As much face-to-face teaching and learning as is feasible will be provided, subject to prevailing public health requirements (which may continue to evolve over the course of the academic year).

Read more about our approach to modes of delivery of teaching for 2020-2021.

Library FAQ

For full details on the phased UCC Library Reopening plan, please see: https://libguides.ucc.ie/reopening.

The library has created a dedicated information portal for all pressing updates to library services.

You can access the portal from: https://libguides.ucc.ie/Remote_Working. Here you’ll find answers to common library questions related to working remotely.

The portal also contains a link to the library’s Canvas page for learning content from our regularly-offered library workshops. You’ll also find information about our expanding ebook collections.

Online Recourses

Access to OneSearch, the library catalogue, CORA and other web-based interfaces are all accessible from the library website for users conducting online research. All online library collections such as electronic journals, electronic books and online databases are accessible remotely via the library website for UCC affiliates: https://libguides.ucc.ie/library.

Preqin, a market research database collection, is the only exception to this, as this resource is only accessible within the Boole Library, and therefore not available during the University closure.

Physical Recourses - New Service

The library has unveiled new services designed to improve access to physical library collections. 

  • Scan & Deliver: Library Users can request a digital scan of a book chapter or journal article from the library printed collections, subject to copyright restrictions. Full details, and application for this service are available from: https://libguides.ucc.ie/scananddeliver
  • Click & Collect: From July 20th, library users can avail of the new Click & Collect service. Users may request items from the lending collections for borrowing, and retrieve them from a designated collection point in Boole Library. 

Regular in-library borrowing will resume, via the self-checkout options, from August 10th.

Online Renewal

Library users will be able to renew items already on loan by logging in to their Library Account, detailed at: https://libguides.ucc.ie/libraryessentials/mylibraryaccount. Any borrowed items due back before March 29th will automatically be assigned a new return due date for when the University 

Library Supports

There is a limited library staff service available online and remotely. The Library’s Ask Us knowledge base is accessible remotely at https://askus.booleweb.ucc.ie/index.php/. The library’s Online Ask Us Live Chat support service from the library website is available during regular business hours Monday – Friday, 10am-5pm (March 17th excepted). You can also contact the library via email at library@ucc.ie The library will continue to monitor any queries and communications.  Consultation services from various library service points (Liaison Librarians, Archives and Special Collections, Research Data Services, CORA) will be available remotely.

The library will continue to monitor the range of services it can provide remotely, and will review this throughout the course of the closure. For updates on the status of library services during University closure, please continue to visit http://libguides.ucc.ie.

 

Yes. The library has reinstated a partial interlibrary loan service which will allow us to request digital copies of materials from other libraries.

For more information on submitting an interlibrary loan request, please visit: https://libguides.ucc.ie/interlibraryloans.

Student Placement and Studying Abroad FAQ

Added 15 Jun 2020

It is UCC’s intention to continue to secure work placements for students in 2020 / 2021. We know that work placement is an important part of your programme of study here at UCC, however we will remain faithful to and consistent with Educational-sector, Public Health and Government guidelines and recommendations in place at that time. Please note that if you have a medical condition or for any reason do not wish to go on work placement as a result of Covid-related issues and complications you will be able to take an alternative option. For further details on this you should contact your placement coordinator/manager.

Added 15 Jun 2020

The Covid-19 situation is fast evolving. The university is working with partner institutions to assess the viability of travel in line with relevant travel restrictions and guidelines that apply for destinations. Your programme coordinator will be in contact with you with further details.

Research Student FAQ

From midnight on 21st October 2020 additional public health restrictions have been introduced nationally. For details of the impact of this on research activities see https://www.ucc.ie/en/emt/covid19/campus-latest/

During this time of unprecedented uncertainty, the University is keen to do everything in our power to support you and to facilitate the progress of your research.

Although the campus has gradually reopened for research since May 18th, 2020 many of you will have had to take a break from carrying out experiments or research because of lack of access to UCC facilities, research participants, or travel restrictions. In this regard, many of you will have availed of a no-cost extension (to your registration period). As always, your supervisory team is best placed to advise on how to maintain progress with your work and writing, both now and as things continue to evolve. 

Keep in touch

If you are continuing to work remotely, we strongly recommend that you keep in regular contact with your supervisory team and establish a routine for remote supervision. Many of us are using Microsoft Teams, which is available on Office 365, to set up team meetings. It is a really useful resource to share documents, screens, and notes, as well as video conference. 

Graduate Studies Office

The Graduate Studies Office would like to reassure all research students that we will do everything in our power to minimize the impact of the COVID-19 disruptions on your studies. We have published a set of FAQs to address your questions and concerns, and we will update this page regularly as the situation continues to evolve.

Questions?

Check out https://www.ucc.ie/en/ask/

We are available to respond to any query that you would like to raise with us directly. Please do not hesitate to contact us and we will be more than happy to provide all of the help that we can offer. Contact details are listed in our FAQs and we also have an appointment booking system in place which we encourage you to use. 

Thesis Submission

Valuable information pertaining to you as a UCC Research student, including information on thesis submission and examination can be found on the Graduate Studies Website.

International Student Researchers

In addition, if you are an International Student please also see Information and Support for UCC International Students.

Funding

If you are funded by SFI, HRB or IRC, please consult the statement from research funders in relation to the impact of COVID-19 on research found on the SFI website. 

Research activities include:

  • Fieldwork
  • Volunteer Studies
  • Work at the Interface of Society
  • Desk-Based Research

Accessing and recommencement of research

Desk-Based Research

  • The current advice is to remain working remotely where possible.
  • Current plans are underway to recommence Desk-Based Research activities on a pilot basis. Please consult with your supervisor/PI and the Researcher FAQ and Research Business Continuity Supports webpages for further updates.

The Irish Government announced from the 12th March that all higher education institutions should close. This follows the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic.

Based on the foregoing developments, the University has suspended field work in Ireland and abroad until further notice.

Field work includes for example: door data collection for research and work on or from boats.

We understand that this decision, based on the direction from the Government, will inconvenience those due to undertake field work in the coming weeks. The situation is regrettable but unfortunately necessary. The safety and welfare of our students and staff is the highest priority for the University and the decision was taken with that in mind.

Whilst the Government’s direction extends to the 19 April, we can anticipate that the COVID-19 situation may continue to evolve. In the interests of forward planning for students and staff, we confirm that the decision regarding field work will be reviewed again on the 1st May 2020.

UCC will ensure students on taught programmes are not academically disadvantaged by cancellation of any fieldwork or a field trip as a result of this decision and alternative arrangements for the current semester will be made for a student’s academic requirements where necessary.

Research students should liaise with their supervisors to organise their work in a manner which minimises the impact of this suspension of fieldwork on their research.

Student Health FAQ

Looking for advice?

In the case of medical emergency, call 112 or 999.

Please follow advice published on the HSE website.

Student Health:  Advice is available and appointments can be requested via telephone on  (021) 4902311.  No walk-in appointment service is available. Aways call first

During Office Hours: You may consider contacting your local GP for assistance and advice.

Out of Hours GP Out of Hours services in your county or region:

Search for out of Hours GP services by county

HSE Psychological Services advice on managing anxiety  hsecovid 

Crisis Text Line

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Any Issue. Any time. (Standard SMS rates map apply)

 

As the University closes for the Christmas and New Year Festive Period, the Student Health Department will continue to operate on-site, with a reduced service in Ardpatrick Student Health Centre up to Christmas Eve, and resuming again between Christmas and the New Year.  In particular we wish to support and be available to any of our students from overseas or outside Cork who may not have a GP and who have been unable to return to their own home because of travel restrictions or other COVID related reasons.

 The usual operating hours of the service will apply during this period, with the telephone line open between 9:15 am and 5:00 pm.

In the evenings and at weekends and on the Holiday Days over the festive period, a voice recording on our telephone line 021 4902311 will direct callers to the appropriate out of hours services for assistance.

 At all times 24/7, 365/365 the telephone number for students to call when looking for health advice or attention is 021 4902311, where they will either be directed to the appropriate out of hours number or attended to by the Student Health Doctor on Duty.

If you have a cough or fever or breathlessness or loss or change in your senses of smell or taste, you may have COVID-19 and testing may be required

If you have any of these symptms, you should telephone the Student Health Service on (021) 4902311 or your own GP. 

Do not leave your home. You should self-isolate in a closed room and follow the Doctor's advice when they return your telephone call.

Do not go to the Student Health Centre, or your Doctor's surgery or or to an A+E. You may put others at risk and may spread infection. Telpehone for advice as described above.

Call 112 in a life-threatening emergency only. 

Face coverings must be worn by all users of libraries, reading rooms and retail spaces. and you should also wear a face covering at all other times whilst indoors, epecially where it is difficult to keep a 2M distance from others. 

There is no need to wear a face-covering when alone in your own office.

The face covering should fully cover your mouth and nose area.

Anyone  who is unable to wear a face covering over their mouth and nose should use a face visor. Face visors are not considered to offer as much protection to the wearer and others as do face coverings.

 

You must by law wear a face covering whilst travelling on public transport and whilst in indoor retail spaces. See here for further details

In UCC therefore you must wear a face covering at all times whilst in libraries, reading rooms and retail shops.

You are required to wear a face covering in lecture theatres and laboratory settings where physical distance is set to less than 2M

You should also wear a face covering at all times when indoors and especially when it is difficult to maintain a 2M distance.

Those who are unable to wear a face covering over their nose and mouth should wear a face visor. Face visors are not considered to offer as much protection to the wearer and others as do face coverings that cover the mouth and nose. 

UCC is providing 2 cloth face coverings to staff and students. 

Alternatives to the cloth face coverings are available on request.

Persons unable to wear a cloth face covering, or a face visor, or a face covering of any kind for reasons of illness or impairment may be exempt. Please see here for more details

If you wish to apply to wear an alternative face covering such as a face visor, or a face mask with transparent panel to allow others see your mouth and lips for lip reading purposes, or you are exempt from the requirement to wear a face covering for reasons of illness or impairment, you can apply to the Student Health Department via this FORM

In certain circumstances students may wish to be able to see another person's mouth and lips for learning purposes or to lip-read for those hard of hearing.

Some indiviudals may be exempt from the requirement to wear a face covering of any kind for reasons of illness or impairment.

Students will have the option to wear a distinctive white lanyard and personal ID to signal to the rest of the University community that they are exempt from the requirement to wear a face covering for reasons of illness or impairment.

Students can apply for an alternatve to the cloth face covering or the lanyard that signals they are exempt from wearing a face covering by applying to the Student Health Department using this on-ine form 

 

 

You should restrict your movements.

IF YOU DEVELOP SYMPTOMS:

You must also act promptly if you develop symptoms to suggest you may have COVID-19. If you develop symptoms you will need to self-isolate and telephone UCC Student Health on 4902311 or your GP or local Out of Hours service,

Do not go to a GP surgery, Pharmacy,  Accident and Emergency Department or Hospital. Telephone your Dr. The Dr will assess you over the phone. If they think you need to be tested for COVID-19, your Doctor will arrange a test. 

For advice and to determine what level of higher risk applies in your situation, please consult https://www2.hse.ie/conditions/coronavirus/people-at-higher-risk.html.

Those at very high risk are advised to cocoon. See: https://www2.hse.ie/conditions/coronavirus/cocooning.html 

Those at high risk are advised to strictly follow the advice on how to protect yourself and others. See: https://www2.hse.ie/conditions/coronavirus/protect-yourself-and-others.html 

You should contact your own Dr. GP or Student Health if you are uncertain as to your level of risk.

You can call Student Health on 4902311 for advice and we may be able to issue you a prescription

Your phamacist  or your GP may also be able to issue you an emergency supply based on your prior prescription or medical records. If your pharmacist or your doctor requres confirmation of your prescription they can call Student Health on 4902311. Healthcare professionals only can e-mail a query to UCC Student Health via the secure e-mail Healthcare Healthmail system to: studenthealthdepartment.gp@healthmail.ie 

 

 

Once you have given them your consent to the release of this information, your GP or specialist can request information from UCC Student Health via the Healthmail secure e-mail system.

Healthcare professionals only can e-mail a query to UCC Student Health via the secure e-mail Healthcare Healthmail system to: studenthealthdepartment.gp@healthmail.ie 

The date scheduled for your booster dose was chosen as the optimum date to achieve long-lasting immunity, however it will still be possible to administer a booster dose in Student Health after the original scheduled date without needing to re-start the whole immunisation schedule again. Please contact Student Health on (021) 4902311 if you believe you are due a booster dose of a vaccine. 

For Healthcare Students:

UCC Student Health is in the process of arranging appointments over for Healthcare Students due to attend in class groups for the final doses of Hepatitis B or Hepatitis B blood tests. UCC Student Health will contact the students involved directly via their student e-mails to offer them an individual appoitnment time.

Incoming first year healthcare students will be contacted by Student Health about their vaccination appointments. Some appointments may be deferred to Semestar 2

Following the news that all UCC Counselling appointments have been cancelled in the light of the ongoing pandemic, we are working on alternative ways to best support your mental health.

Telesupport

UCC Student Counselling & Development (SCD) Service 2020

The Student Counselling & Development telesupport service has been established in order to assist students in maintaining healthy emotional wellbeing while counselling appointments are not possible due to the COVID-19 outbreak.

The service is available to all registered students who continue to reside in Ireland free of charge.

Please note that calls are of 20 minutes duration to ensure equitable access to this service. Please contact counselling@ucc.ie for further detailsbetween 9.30 am-12pm and 1-3pm Monday to Friday.

Text Crisis Line

If you are currently experiencing mental health difficulties we recommend you make use of Crisis Text Line. Crisis Text Line's anonymous text message support service is available to UCC students and staff 24 hours a day, 7 days a week.

How to access the crisis line:

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Student Health

Call the Student Health Service on (021) 4902311. If your GP or Mental Health Professional requires infomation on medication or treatment prescribed by UCC Student Health or UCC Student Health Psychiatrist please see gphealth info for details as to how they may access this with your consent. 

Financial Supports and Laptop Scheme

The Student Assistance Fund is now open, you can find out more by visiting: https://www.ucc.ie/en/saf/

If you are experiencing increased financial hardship due to COVID-19 or want to query further information on SUSI and student support funds, please email studentbudgetingadvice@ucc.ie

As part of the package of COVID supports for higher and further education institutions, the Department of Further and Higher Education, Research, Innovation and Science has allocated funding to support disadvantaged students in the higher education sector in accessing ICT devices.

Under this scheme, undergraduate or postgraduate students may be eligible to receive a laptop, on long-term loan, in order to assist with online learning.

The UCC Laptop Loan scheme is available to you this academic year if you need to borrow a laptop for your studies and meet the eligibility criteria. This scheme is open to new and continuing students.

A team of staff from Access services (UCC PLUS+, Mature Students Office, Disability Support Service) and the Students Union are working together to assess applications for this scheme. 

Eligibility:

To be eligible for a laptop you must be:

  • registered as a full or part-time student in 2020-21
  • and be from a low-income household, with an annual reckonable income not exceeding €49,840 Gross.

Eligibility will be on a needs basis, prioritised as appropriate by UCC. In all cases, UCC must be satisfied that a student who receives a device under this grant has demonstrated a verifiable need for such a device e.g. they are from one of the identified target groups and they or their family do not have the means to purchase such a device themselves.

Ineligible Students: 

  • Non-EU fee-paying students, Erasmus and Study Abroad students are not eligible to apply to this scheme. 
  • Students who are not taking a programme which is leading to a full award (e.g. single modules) are not eligible.

Allocation of Devices

Allocation of devices will be based on the target groups identified in the National Plan for Equity of Access to Higher Education 2015-2019:

  • Students disadvantaged by socio-economic barriers
  • First-time mature students
  • Students with disabilities
  • Part-time/flexible learning students
  • Students who hold further education qualifications
  • Students who are members of the Traveller and Roma communities.
  • Students who are lone parents
  • Students who are members of ethnic minorities

Note

There may be more applicants than devices and there is no guarantee that you will be successful, even if you meet the criteria. All applicants must provide evidence of socio-economic disadvantage.

Application Proceedure 

To apply you will need to fulfil one of the options below:

  • Provide a full and complete copy of SUSI award letter for the current academic year, showing that you are eligible for 100% Contribution Fee (Reckonable income must be under (€49,840) OR
  • Confirm that you are a current HEAR student in UCC OR
  • Confirm that you received funding from the UCC Student Assistance Fund in 2019/20 OR
  • Evidence that you were in receipt of a means tested DEASP payment by providing a full Department of Employment Affairs and Social Protection (DEASP) statement of payments for you/your household for the year ending 2019.

 If you do not meet any of the categories above; you should apply for the Student Assistance Fund in the first instance, it will open in early October  https://www.ucc.ie/en/saf 

Terms & Conditions of Scheme:

Successful students will receive a laptop through a long-term loan scheme.  It is anticipated that students will retain the device for the duration of the 20/21 Academic Year.  The device will remain the property of University College Cork.  Any student who discontinues their studies is obliged to return the device prior to withdrawing. Each student is responsible for their device and must commit to following the UCC IT Acceptable Usage Policy

Apply Now

To apply please complete our application form

Questions?

Please make contact with the Students Union Welfare Officer in the first instance:

However, if you are presently supported by one of the Access and Participation services, please contact your relevant service below:

  • UCC PLUS+                              uccplus@ucc.ie 
  • Mature Student Office               mso@ucc.ie 
  • Disability Support Service         dssinfo@ucc.ie                 

Added 25 November 2020

The Irish government has introduced a once-off emergency grant (rebate) of €250 for further and higher education students.

For more information visit our Fees office once-off emergency grant (rebate) page

Covid-19 information

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