COVID-19 Student FAQ

General UCC FAQ

The following Student Services are working remotely to the maximum extent possible and providing some services online.  Please check their individual websites for specific information regarding the service.

Service Name

Service Information



Peer Support



The service is open Sunday - Thursday, 9pm-1am and is available HERE

Instant messaging service is open

Disability Support Service


Mature Student Office




Student Budgeting Advice Service


Student Assistance Fund


Career Services See their specific FAQs

Accommodation & Community Life 




Campus Watch


Students’ Union


Student Societies


Student Health

Telephone 4902311  for advice from our Student Health staff. Out of hours, a voice message will advise on

sources of help available for students remaining in Cork who are not yet registered with a local General Practitioner.

Student Counselling & Development  
For students who wish to access advice on healthy emotional wellbeing at this time, it is possible to speak to a duty Student Counsellor.
Please email  to arrange a telephone appointment between 9.15am to 12pm and 1pm to 3pm Monday to Friday.
Sport and Physical Activity and Clubs

Coming from Overseas

Please find all the relevant information about arriving from overseas.

Library FAQ

The plan your library visit section of the library website provides you with all the information you need to know when planning your visit to the library

Current up to date opening hours can be found here.
The library website is your one stop shop for all things library related. Here you will find the resources you need for your research as well as all updates to library services.  

The website contains information on new online collections, as well as links to the library’s Canvas course for online access to learning materials from our library workshops, our library guide to remote library access, and a list of FAQs related to library services for both staff and students. 

You can access the website  here

The library has put together a guide called Assignment Essentials. This will help you get started with the process of searching strategically for library resources, evaluating what you find and including them in your assignment

Access to Special Collections and Archives is by appointment. Appropriate social distancing and public health guidelines will be in place. Further information on the appointment service is available on the Special Collections & Archives page of the library website.

Yes. For more information on submitting an interlibrary loan request, please visit:

Past Exam Papers and information on past Exam Papers can be found here

Student Placement and Studying Abroad FAQ

Updated on 18 August 2021

It is UCC’s intention to continue to secure work placements for students in 2021 / 2022. We know that work placement is an important part of your programme of study here at UCC, however we will remain faithful to and consistent with Educational-sector, Public Health and Government guidelines and recommendations in place at that time. Please note that if you have a medical condition or for any reason do not wish to go on work placement as a result of COVID-related issues and complications you will be able to take an alternative option. For further details on this you should contact your Placement Coordinator/Manager.

  • Students will be encouraged to engage with placements. 
  • Clinical placements will continue as normal (UCC COVID-19 Tracker App will be essential to support placements).

Updated on 18 August 2021

The University will continue to adapt its response to this unprecedented situation as it evolves and we are working with partner institutions to assess the viability of travel in line with relevant travel restrictions and guidelines that apply for destinations. 

  • We will support and welcome incoming study abroad and international students and we will support and encourage outbound student mobility. 

Your Programme Coordinator will be in contact with you with further details.

Student Health FAQ

Looking for advice?

In the case of medical emergency, call 112 or 999.

Please follow advice published on the HSE website.

Student Health: 

Advice is available and appointments can be requested via telephone on  (021) 4902311.  No walk-in appointment service is available. Aways call first.

During Office Hours: You may consider contacting your local GP for assistance and advice.

Out of Hours: Search for out of Hours GP services by county

HSE (Health Service Executive) Psychological Services advice on managing anxiety  hsecovid 

Crisis Text Line

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Any Issue. Any time. (Standard SMS rates map apply)


If you have a cough or fever or breathlessness or loss or change in your senses of smell or taste, you may have COVID-19 and testing may be required

If you have any of these symptms, you should telephone the Student Health Service on (021) 4902311 or your own GP. 

Do not leave your home. You should self-isolate in a closed room and follow the Doctor's advice when they return your telephone call.

Do not go to the Student Health Centre, or your Doctor's surgery or or to an A+E. You may put others at risk and may spread infection. Telpehone for advice as described above.

Call 112 in a life-threatening emergency only. 

In certain circumstances students may wish to be able to see another person's mouth and lips for learning purposes or to lip-read for those hard of hearing.

Some individuals may be exempt from the requirement to wear a face covering of any kind for reasons of illness or impairment.

Students will have the option to wear a distinctive white lanyard and personal ID to signal to the rest of the University community that they are exempt from the requirement to wear a face covering for reasons of illness or impairment.

Students can apply for an alternative to the cloth face covering or the lanyard that signals they are exempt from wearing a face covering by applying to the Student Health Department using this on-line form.



 Restrict your movements  if you are not fully vaccinated and you:

In these situations, there is a chance you may have COVID-19 too. You can spread the virus even if you do not have symptoms. By restricting your movements, you can keep other people safe.

If you are fully vaccinated or had COVID-19 in the past 9 months

You do not need to restrict your movements if you:

  • are fully vaccinated against COVID-19
  • had a positive proven COVID-19 PCR test in the past 9 months

But a contact tracer may ask you to restrict your movements if you are a close contact of a variant of concern. Always follow their advice.


You must also act promptly if you develop symptoms to suggest you may have COVID-19. If you develop symptoms you will need to self-isolate and telephone UCC Student Health on 4902311 or your GP or local Out of Hours service,

Do not go to a GP surgery, Pharmacy,  Accident and Emergency Department or Hospital. Telephone your Dr. The Dr will assess you over the phone. If they think you need to be tested for COVID-19, your Doctor will arrange a test. 


For advice and to determine what level of higher risk applies in your situation, please consult

Wear a medical face mask instead of a cloth face covering if you are at higher risk of getting seriously ill if you get COVID-19.

For those at very high risk  See:

Those at high risk are advised to strictly follow the advice on how to protect yourself and others. See: 

You should contact your own Dr. GP or Student Health if you are uncertain as to your level of risk.

You can call Student Health on 4902311 for advice and we may be able to issue you a prescription

Your phamacist  or your GP may also be able to issue you an emergency supply based on your prior prescription or medical records. If your pharmacist or your doctor requres confirmation of your prescription they can call Student Health on 4902311. Healthcare professionals only can e-mail a query to UCC Student Health via the secure e-mail Healthcare Healthmail system to: 



Once you have given them your consent to the release of this information, your GP or specialist can request information from UCC Student Health via the Healthmail secure e-mail system.

Healthcare professionals only can e-mail a query to UCC Student Health via the secure e-mail Healthcare Healthmail system to: 

The date scheduled for your booster dose was chosen as the optimum date to achieve long-lasting immunity, however it will still be possible to administer a booster dose in Student Health after the original scheduled date without needing to re-start the whole immunisation schedule again. Please contact Student Health on (021) 4902311 if you believe you are due a booster dose of a vaccine. 

For Healthcare Students:

UCC Student Health is in the process of arranging appointments over for Healthcare Students due to attend in class groups for the final doses of Hepatitis B or Hepatitis B blood tests. UCC Student Health will contact the students involved directly via their student e-mails to offer them an individual appointment time.


Following the news that all UCC Counselling appointments have been cancelled in the light of the ongoing pandemic, we are working on alternative ways to best support your mental health.


UCC Student Counselling & Development (SCD) Service 2020

The Student Counselling & Development telesupport service has been established in order to assist students in maintaining healthy emotional wellbeing while counselling appointments are not possible due to the COVID-19 outbreak.

The service is available to all registered students who continue to reside in Ireland free of charge.

Please note that calls are of 20 minutes duration to ensure equitable access to this service. Please contact for further detailsbetween 9.30 am-12pm and 1-3pm Monday to Friday.

Text Crisis Line

If you are currently experiencing mental health difficulties we recommend you make use of Crisis Text Line. Crisis Text Line's anonymous text message support service is available to UCC students and staff 24 hours a day, 7 days a week.

How to access the crisis line:

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Student Health

Call the Student Health Service on (021) 4902311. If your GP or Mental Health Professional requires infomation on medication or treatment prescribed by UCC Student Health or UCC Student Health Psychiatrist please see gphealth info for details as to how they may access this with your consent. 

Financial Supports and Laptop Scheme

The Student Assistance Fund is now open. You can find out more by visiting:

If you are experiencing increased financial hardship due to COVID-19 or want to query further information on SUSI and student support funds, please email

As part of the package of COVID-19 supports for higher and further education institutions, the Department of Further and Higher Education, Research, Innovation and Science has allocated funding to support disadvantaged students in the higher education sector in accessing ICT devices.

Under this scheme, undergraduate or postgraduate students may be eligible to receive a laptop, on long-term loan, in order to assist with online learning.

The UCC Laptop Loan scheme is available to you this academic year if you need to borrow a laptop for your studies and meet the eligibility criteria. This scheme is open to new and continuing students.

A team of staff from Access services (UCC PLUS+, Mature Students Office, Disability Support Service) and the Student's Union are working together to assess applications for this scheme. 


To be eligible for a laptop you must be:

  • registered as a full or part-time student in 2021-22
  • and be from a low-income household, with an annual reckonable income not exceeding €49,840 Gross.

Eligibility will be on a needs basis, prioritised as appropriate by UCC. In all cases, UCC must be satisfied that a student who receives a device under this grant has demonstrated a verifiable need for such a device e.g. they are from one of the identified target groups and they or their family do not have the means to purchase such a device themselves.

Ineligible Students: 

  • Non-EU fee-paying students, Erasmus and Study Abroad students are not eligible to apply to this scheme. 
  • Students who are not taking a programme which is leading to a full award (e.g. single modules) are not eligible.

Allocation of Devices

Allocation of devices will be based on the target groups identified in the National Plan for Equity of Access to Higher Education 2015-2019:

  • Students disadvantaged by socio-economic barriers
  • First-time mature students
  • Students with disabilities
  • Part-time/flexible learning students
  • Students who hold further education qualifications
  • Students who are members of the Traveller and Roma communities.
  • Students who are lone parents
  • Students who are members of ethnic minorities


There may be more applicants than devices and there is no guarantee that you will be successful, even if you meet the criteria. All applicants must provide evidence of socio-economic disadvantage.

Application Procedure 

To apply you will need to fulfil one of the options below:

  • Provide a full and complete copy of SUSI award letter for the current academic year, showing that you are eligible for 100% Contribution Fee (Reckonable income must be under (€49,840) OR
  • Confirm that you are a current HEAR student in UCC OR
  • Confirm that you received funding from the UCC Student Assistance Fund in 2020/21 OR
  • Evidence that you were in receipt of a means tested DEASP payment by providing a full Department of Employment Affairs and Social Protection (DEASP) statement of payments for you/your household for the year ending 2020.

 If you do not meet any of the categories above; you should apply for the Student Assistance Fund in the first instance, it will open in early October 

Terms & Conditions of Scheme:

Successful students will receive a laptop through a long-term loan scheme.  It is anticipated that students will retain the device for the duration of the 21/22 Academic Year.  The device will remain the property of University College Cork.  Any student who discontinues their studies is obliged to return the device prior to withdrawing. Each student is responsible for their device and must commit to following the UCC IT Acceptable Usage Policy

Apply Now

Applications and further information for the UCC Laptop Loan scheme 2021/22 can be found on


Please make contact with the Students Union Welfare Officer in the first instance:

·         Students Union Welfare Officer: 

However, if you are presently supported by one of the Access and Participation services, please contact your relevant service below:

·         UCC PLUS+                     

·         Mature Student Office      

·         Disability Support Service                 

Covid-19 information