COVID19 Student FAQ

National and International advice on COVID-19

The Department of Employment Affairs and Social Protection have deployed a new benefit scheme for those who have lost employment due to the COVID-19 pandemic.

Students who have lost employment due to the pandemic are eligible to receive this payment. Under the Economic Recovery Plan PUP claims for students are extended until the start of the 2021/2022 college year with the final payment on 7 September 2021.

For more info on the scheme and how to apply for it please visit the Departments website.

General UCC FAQ

The following Student Services are working remotely to the maximum extent possible and providing some services online.  Please check their individual websites for specific information regarding the service.

Service Name

Service Information

Chaplaincy

https://www.ucc.ie/en/chaplaincy/

Email: chaplaincy@ucc.ie

Peer Support


https://www.ucc.ie/en/peersupport/

Email: peersupport@ucc.ie

Niteline

https://www.ucc.ie/en/peersupport/niteline/

The service is open Sunday - Thursday, 9pm-1am and is available HERE

Instant messaging service is open

Disability Support Service

https://www.ucc.ie/en/dss/

Email: dssinfo@ucc.ie

Mature Student Office

https://www.ucc.ie/en/mature/

Email: mso@ucc.ie


UCC PLUS+

https://www.ucc.ie/en/uccplus/

Email: uccplus@ucc.ie 

Student Budgeting Advice Service

https://www.ucc.ie/en/studentbudget/

Email: studentbudgetingadvice@ucc.ie

Student Assistance Fund

https://www.ucc.ie/en/saf/

Email: studentassistancefund@ucc.ie

Career Services

https://www.ucc.ie/en/careers/ See their specific FAQs

Accommodation & Community Life

https://www.ucc.ie/en/accommodation 

Email: resservices@ucc.ie

StudentPad

Studentpad.ucc.ie

Email: studentpad@ucc.ie

Campus Watch

https://www.ucc.ie/en/studentexperience/campuswatch/

Email: campuswatch@ucc.ie

Students’ Union

Email:

supres@uccsu.ie

suwelfare@uccsu.ie

sueducation@uccsu.ie

Student Societies

https://societies.ucc.ie

Email: president@uccsocieties.ie

admin@uccsocieties.ie

societiesofficer@uccsocieties.ie

Student Health

Telephone 4902311  for advice from our Student Health staff. Out of hours, a voice message will advise on

sources of help available for students remaining in Cork who are not yet registered with a local General Practitioner.

Student Counselling & Development  
 
For students who wish to access advice on healthy emotional wellbeing at this time, it is possible to speak to a duty Student Counsellor.
Please email Counselling@ucc.ie  to arrange a telephone appointment between 9.15am to 12pm and 1pm to 3pm Monday to Friday.
 
Sport and Physical Activity and Clubs

Academic Term 2021/22

In Ireland, the Covid-19 vaccination programme is already well underway with approximately 90 percent of eligible population vaccinated.

The 2021-2022 start date for most taught postgraduate programmes and second, third- and fourth-year undergraduate students was the 13 September 2021 and the start date for first year undergraduate students was 27 September 2021.

Over the last few weeks we held several events on campus e.g. Failte Fest and Freshers events. Check out some of the photographs taken on the day.

 
 

The campus is truly back to life, with learning and teaching activities taking place:

  • Lectures, tutorials, performances and practicals are being delivered either in-person or in a blended online/in-person format, depending on public health advice. 
  • Unless otherwise advised by the relevant School\Department all research activities is taking place on-campus (including desk based research) subject to public health advice. 
  • Where appropriate lectures may be recorded to enhance and maximise the learning experience for students.

 

Read here our latest updates on teaching delivery, research and all on campus activities.

  • We understand that this is a challenging time and you may have immediate questions around how much time you will need to be on campus. Our aim is to give you as much information as possible on timetables and modes of delivery. However, please note that this information may be subject to change in line with the latest government guidelines. Please note the following:
  • Your detailed timetable will be made available to you through Canvas after you have completed programme and module registration.
  • For queries about timetables and modes of delivery, contact your school/department(s).

UCC have created a comprehensive Covid19 Student Induction course to help prepare students for their eventual return to campus. All new and returning UCC students are autoenrolled on this module. Please use your student log in to canvas and complete this important module.

Updated 7 July 2021

Blended or Hybrid learning combines online and face-to-face elements such as offering online lectures for some class groupings and offering face-to-face seminars, tutorials and laboratory and field classes for smaller groups. As much face-to-face teaching and learning as is feasible will be provided, subject to prevailing public health requirements (which may continue to evolve over the course of the academic year).

Read more about our approach to modes of delivery of teaching.

Information videos

We have created a series of information videos to answer the questions you may have.

Please select the video relevant to YOU

Coming from Overseas

Please find all the relevant information about Arriving from overseas

Library FAQ

Like all University buildings, the occupancy of both Boole and Brookfield Libraries is capped at 80%. Please adhere to the occupancy counters at the doors of the library as you enter. UCC Library has a number of systems and protocols to ensure the safety of all our users. Directional systems are in place, and there are a few other details to keep in mind.
 
For full information click here.

The number of people entering the buildings is now being monitored. You can still come into the library to browse and borrow or print, without having to reserve a slot. However, if you would like to study at one of the designated reading desks for any period of time, you must book a seat.

For more information, and to book a place, go to the Seat Bookings section of the library website.

Check occupancy levels on our online monitor before you leave to visit the Boole Library.

Face coverings are required in both Boole Library and Brookfield library.

Current up to date opening hours can be found here.
The library website is your one stop shop for all things library related. Here you will find the resources you need for your research as well as all updates to library services.  

The website contains information on new online collections, as well as links to the library’s Canvas course for online access to learning materials from our library workshops, our library guide to remote library access, and a list of FAQs related to library services for both staff and students. 

You can access the website here

The library has put together a guide called Assignment Essentials. This will help you get started with the process of searching strategically for library resources, evaluating what you find and including them in your assignment

Access to Special Collections and Archives is by appointment. Appropriate social distancing and public health guidelines will be in place. Further information on the appointment service is available on the Special Collections & Archives page of the library website.

Yes. For more information on submitting an interlibrary loan request, please visit: https://libguides.ucc.ie/interlibraryloans

Past Exam Papers and information on past Exam Papers can be found here

Student Placement and Studying Abroad FAQ

Updated on 18 August 2021

It is UCC’s intention to continue to secure work placements for students in 2021 / 2022. We know that work placement is an important part of your programme of study here at UCC, however we will remain faithful to and consistent with Educational-sector, Public Health and Government guidelines and recommendations in place at that time. Please note that if you have a medical condition or for any reason do not wish to go on work placement as a result of Covid-related issues and complications you will be able to take an alternative option. For further details on this you should contact your placement coordinator/manager.

  • Students will be encouraged to engage with placements. 
  • Clinical placements will continue as normal (UCC COVID Tracker App will be essential to support placements).

Updated on 18 August 2021

The university will continue to adapt its response to this unprecedented situation as it evolves and we are working with partner institutions to assess the viability of travel in line with relevant travel restrictions and guidelines that apply for destinations. 

  • We will support and welcome incoming study abroad and international students and we will support and encourage outbound student mobility. 

Your programme coordinator will be in contact with you with further details.

Research Student FAQ

From midnight on 21st October 2020 additional public health restrictions have been introduced nationally. For details of the impact of this on research activities see https://www.ucc.ie/en/emt/covid19/campus-latest/

During this time of unprecedented uncertainty, the University is keen to do everything in our power to support you and to facilitate the progress of your research.

Although the campus has gradually reopened for research since May 18th, 2020 many of you will have had to take a break from carrying out experiments or research because of lack of access to UCC facilities, research participants, or travel restrictions. In this regard, many of you will have availed of a no-cost extension (to your registration period). As always, your supervisory team is best placed to advise on how to maintain progress with your work and writing, both now and as things continue to evolve. 

Keep in touch

If you are continuing to work remotely, we strongly recommend that you keep in regular contact with your supervisory team and establish a routine for remote supervision. Many of us are using Microsoft Teams, which is available on Office 365, to set up team meetings. It is a really useful resource to share documents, screens, and notes, as well as video conference. 

Graduate Studies Office

The Graduate Studies Office website has a lot of useful information for research students. Please visit the Current Research Student section of the website for information on Research Student Registration, Changes to Registration, Modules and Module Registration and Thesis Submission and Examination.

Questions?

Check out https://www.ucc.ie/en/ask/

We are available to respond to any query that you would like to raise with us directly. Please do not hesitate to contact us and we will be more than happy to provide all of the help that we can offer. We also have an appointment booking system in place which we are using for phone appointments and we encourage you to use this facility.

Research Student Registration (2nd year onwards): thesissubmission@ucc.ie
Research Student Module Registration: thesissubmission@ucc.ie
Thesis Submission and Examination: thesissubmission@ucc.ie
Changes to Research Registration (EU Students): pgresearch@ucc.ie
Changes to Research Registration (IO Students): annemarie.scarry@ucc.ie

 

Thesis Submission

Valuable information pertaining to you as a UCC Research student, including information on thesis submission and examination can be found on the Graduate Studies Website.

International Student Researchers

In addition, if you are an International Student please also see Information and Support for UCC International Students.

Funding

If you are funded by SFI, HRB or IRC, please consult the statement from research funders in relation to the impact of COVID-19 on research found on the SFI website. 

Research activities include:

  • Fieldwork
  • Volunteer Studies
  • Work at the Interface of Society
  • Desk-Based Research

Accessing and recommencement of research

Desk-Based Research

  • The current advice is to remain working remotely where possible.
  • Current plans are underway to recommence Desk-Based Research activities on a pilot basis. Please consult with your supervisor/PI and the Researcher FAQ and Research Business Continuity Supports webpages for further updates.

The UCC procedure for viva voce examinations can be found on the Graduate Studies Section of the Academic Policy and Document Portal.

The Irish Government announced from the 12th March that all higher education institutions should close. This follows the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic.

Based on the foregoing developments, the University has suspended field work in Ireland and abroad until further notice.

Field work includes for example: door data collection for research and work on or from boats.

We understand that this decision, based on the direction from the Government, will inconvenience those due to undertake field work in the coming weeks. The situation is regrettable but unfortunately necessary. The safety and welfare of our students and staff is the highest priority for the University and the decision was taken with that in mind.

Whilst the Government’s direction extends to the 19 April, we can anticipate that the COVID-19 situation may continue to evolve. In the interests of forward planning for students and staff, we confirm that the decision regarding field work will be reviewed again on the 1st May 2020.

UCC will ensure students on taught programmes are not academically disadvantaged by cancellation of any fieldwork or a field trip as a result of this decision and alternative arrangements for the current semester will be made for a student’s academic requirements where necessary.

Research students should liaise with their supervisors to organise their work in a manner which minimises the impact of this suspension of fieldwork on their research.

Student Health FAQ

Looking for advice?

In the case of medical emergency, call 112 or 999.

Please follow advice published on the HSE website.

Student Health:  Advice is available and appointments can be requested via telephone on  (021) 4902311.  No walk-in appointment service is available. Aways call first

During Office Hours: You may consider contacting your local GP for assistance and advice.

Out of Hours GP Out of Hours services in your county or region:

Search for out of Hours GP services by county

HSE Psychological Services advice on managing anxiety  hsecovid 

Crisis Text Line

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Any Issue. Any time. (Standard SMS rates map apply)

 

If you have a cough or fever or breathlessness or loss or change in your senses of smell or taste, you may have COVID-19 and testing may be required

If you have any of these symptms, you should telephone the Student Health Service on (021) 4902311 or your own GP. 

Do not leave your home. You should self-isolate in a closed room and follow the Doctor's advice when they return your telephone call.

Do not go to the Student Health Centre, or your Doctor's surgery or or to an A+E. You may put others at risk and may spread infection. Telpehone for advice as described above.

Call 112 in a life-threatening emergency only. 

Face coverings must be worn by all users of libraries, reading rooms and retail spaces. You should also wear a face covering at all other times whilst indoors, epecially where it is difficult to keep a 2m distance from others. 

There is no need to wear a face-covering when alone in a room or an office.

The face covering should fully cover your mouth and nose area.

Anyone  who is unable to wear a face covering over their mouth and nose should use a face visor. Face visors are not considered to offer as much protection to the wearer and others as do face coverings.

Read more at: https://www2.hse.ie/conditions/covid19/preventing-the-spread/when-to-wear-face-covering/ and https://www2.hse.ie/conditions/covid19/preventing-the-spread/face-covering-types/  

You must  wear a face covering whilst travelling on public transport and whilst in indoor retail spaces. See here for further details.

All  users will wear face coverings while in the library and reading rooms and students must wear a face covering in lecture theatres, seminar rooms and retail shops.

Staff in shared offices will maintain a 2M distance. A mask must be worn by staff members in shared offices and spaces where it is not possible to maintain the 2M physical distance and when transitting through communal indoor spaces.

Those who are unable to wear a face covering over their nose and mouth should wear a face visor. Face visors are not considered to offer as much protection to the wearer and others as do face coverings that cover the mouth and nose. 

Persons unable to wear a cloth face covering, or a face visor, or a face covering of any kind for reasons of illness or impairment may be exempt. Please see here for more details

If you are at higher risk of getting seriously ill if you get COVID-19 you should wear a medical face mask instead of a cloth face covering 

If you wish to apply to wear an alternative face covering such as a face visor, or a face mask with transparent panel to allow others see your mouth and lips for lip reading purposes, or you are exempt from the requirement to wear a face covering for reasons of illness or impairment, you can apply to the Student Health Department via this FORM

In certain circumstances students may wish to be able to see another person's mouth and lips for learning purposes or to lip-read for those hard of hearing.

Some indiviudals may be exempt from the requirement to wear a face covering of any kind for reasons of illness or impairment.

Students will have the option to wear a distinctive white lanyard and personal ID to signal to the rest of the University community that they are exempt from the requirement to wear a face covering for reasons of illness or impairment.

Students can apply for an alternatve to the cloth face covering or the lanyard that signals they are exempt from wearing a face covering by applying to the Student Health Department using this on-line form 

 

 

 Restrict your movements for 14 days if you are not fully vaccinated and you:

In these situations, there is a chance you may have COVID-19 too. You can spread the virus even if you do not have symptoms. By restricting your movements, you can keep other people safe.

If you are fully vaccinated or had COVID-19 in the past 9 months

You do not need to restrict your movements if you:

  • are fully vaccinated against COVID-19
  • had a positive proven COVID-19 PCR test in the past 9 months

But a contact tracer may ask you to restrict your movements if you are a close contact of a variant of concern. Always follow their advice.

IF YOU DEVELOP SYMPTOMS:

You must also act promptly if you develop symptoms to suggest you may have COVID-19. If you develop symptoms you will need to self-isolate and telephone UCC Student Health on 4902311 or your GP or local Out of Hours service,

Do not go to a GP surgery, Pharmacy,  Accident and Emergency Department or Hospital. Telephone your Dr. The Dr will assess you over the phone. If they think you need to be tested for COVID-19, your Doctor will arrange a test. 

 

For advice and to determine what level of higher risk applies in your situation, please consult https://www2.hse.ie/conditions/coronavirus/people-at-higher-risk.html.

Wear a medical face mask instead of a cloth face covering if you are at higher risk of getting seriously ill if you get COVID-19.

For those at very high risk  See: https://www2.hse.ie/conditions/covid19/people-at-higher-risk/not-vaccinated/

Those at high risk are advised to strictly follow the advice on how to protect yourself and others. See: https://www2.hse.ie/conditions/coronavirus/protect-yourself-and-others.html 

You should contact your own Dr. GP or Student Health if you are uncertain as to your level of risk.

You can call Student Health on 4902311 for advice and we may be able to issue you a prescription

Your phamacist  or your GP may also be able to issue you an emergency supply based on your prior prescription or medical records. If your pharmacist or your doctor requres confirmation of your prescription they can call Student Health on 4902311. Healthcare professionals only can e-mail a query to UCC Student Health via the secure e-mail Healthcare Healthmail system to: studenthealthdepartment.gp@healthmail.ie 

 

 

Once you have given them your consent to the release of this information, your GP or specialist can request information from UCC Student Health via the Healthmail secure e-mail system.

Healthcare professionals only can e-mail a query to UCC Student Health via the secure e-mail Healthcare Healthmail system to: studenthealthdepartment.gp@healthmail.ie 

The date scheduled for your booster dose was chosen as the optimum date to achieve long-lasting immunity, however it will still be possible to administer a booster dose in Student Health after the original scheduled date without needing to re-start the whole immunisation schedule again. Please contact Student Health on (021) 4902311 if you believe you are due a booster dose of a vaccine. 

For Healthcare Students:

UCC Student Health is in the process of arranging appointments over for Healthcare Students due to attend in class groups for the final doses of Hepatitis B or Hepatitis B blood tests. UCC Student Health will contact the students involved directly via their student e-mails to offer them an individual appoitnment time.

Incoming first year healthcare students will be contacted by Student Health about their vaccination appointments. Some appointments may be deferred to Semestar 2

Following the news that all UCC Counselling appointments have been cancelled in the light of the ongoing pandemic, we are working on alternative ways to best support your mental health.

Telesupport

UCC Student Counselling & Development (SCD) Service 2020

The Student Counselling & Development telesupport service has been established in order to assist students in maintaining healthy emotional wellbeing while counselling appointments are not possible due to the COVID-19 outbreak.

The service is available to all registered students who continue to reside in Ireland free of charge.

Please note that calls are of 20 minutes duration to ensure equitable access to this service. Please contact counselling@ucc.ie for further detailsbetween 9.30 am-12pm and 1-3pm Monday to Friday.

Text Crisis Line

If you are currently experiencing mental health difficulties we recommend you make use of Crisis Text Line. Crisis Text Line's anonymous text message support service is available to UCC students and staff 24 hours a day, 7 days a week.

How to access the crisis line:

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Student Health

Call the Student Health Service on (021) 4902311. If your GP or Mental Health Professional requires infomation on medication or treatment prescribed by UCC Student Health or UCC Student Health Psychiatrist please see gphealth info for details as to how they may access this with your consent. 

Financial Supports and Laptop Scheme

The Student Assistance Fund is now closed, it will reopen again in October 2021. You can find out more by visiting: https://www.ucc.ie/en/saf/

If you are experiencing increased financial hardship due to COVID-19 or want to query further information on SUSI and student support funds, please email studentbudgetingadvice@ucc.ie

As part of the package of COVID supports for higher and further education institutions, the Department of Further and Higher Education, Research, Innovation and Science has allocated funding to support disadvantaged students in the higher education sector in accessing ICT devices.

Under this scheme, undergraduate or postgraduate students may be eligible to receive a laptop, on long-term loan, in order to assist with online learning.

The UCC Laptop Loan scheme is available to you this academic year if you need to borrow a laptop for your studies and meet the eligibility criteria. This scheme is open to new and continuing students.

A team of staff from Access services (UCC PLUS+, Mature Students Office, Disability Support Service) and the Students Union are working together to assess applications for this scheme. 

Eligibility:

To be eligible for a laptop you must be:

  • registered as a full or part-time student in 2020-21
  • and be from a low-income household, with an annual reckonable income not exceeding €49,840 Gross.

Eligibility will be on a needs basis, prioritised as appropriate by UCC. In all cases, UCC must be satisfied that a student who receives a device under this grant has demonstrated a verifiable need for such a device e.g. they are from one of the identified target groups and they or their family do not have the means to purchase such a device themselves.

Ineligible Students: 

  • Non-EU fee-paying students, Erasmus and Study Abroad students are not eligible to apply to this scheme. 
  • Students who are not taking a programme which is leading to a full award (e.g. single modules) are not eligible.

Allocation of Devices

Allocation of devices will be based on the target groups identified in the National Plan for Equity of Access to Higher Education 2015-2019:

  • Students disadvantaged by socio-economic barriers
  • First-time mature students
  • Students with disabilities
  • Part-time/flexible learning students
  • Students who hold further education qualifications
  • Students who are members of the Traveller and Roma communities.
  • Students who are lone parents
  • Students who are members of ethnic minorities

Note

There may be more applicants than devices and there is no guarantee that you will be successful, even if you meet the criteria. All applicants must provide evidence of socio-economic disadvantage.

Application Proceedure 

To apply you will need to fulfil one of the options below:

  • Provide a full and complete copy of SUSI award letter for the current academic year, showing that you are eligible for 100% Contribution Fee (Reckonable income must be under (€49,840) OR
  • Confirm that you are a current HEAR student in UCC OR
  • Confirm that you received funding from the UCC Student Assistance Fund in 2019/20 OR
  • Evidence that you were in receipt of a means tested DEASP payment by providing a full Department of Employment Affairs and Social Protection (DEASP) statement of payments for you/your household for the year ending 2019.

 If you do not meet any of the categories above; you should apply for the Student Assistance Fund in the first instance, it will open in early October  https://www.ucc.ie/en/saf 

Terms & Conditions of Scheme:

Successful students will receive a laptop through a long-term loan scheme.  It is anticipated that students will retain the device for the duration of the 20/21 Academic Year.  The device will remain the property of University College Cork.  Any student who discontinues their studies is obliged to return the device prior to withdrawing. Each student is responsible for their device and must commit to following the UCC IT Acceptable Usage Policy

Apply Now

Applications and further information for the UCC Laptop Loan scheme 2021/22 can be found on www.ucc.ie/en/sfsa.

Questions?

Please make contact with the Students Union Welfare Officer in the first instance:

·         Students Union Welfare Officer: suwelfare@ucc.ie 

However, if you are presently supported by one of the Access and Participation services, please contact your relevant service below:

·         UCC PLUS+                              uccplus@ucc.ie 

·         Mature Student Office               mso@ucc.ie 

·         Disability Support Service         dssinfo@ucc.ie                 

Covid-19 information

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