COVID19 Student FAQ

National and International advice on COVID-19

The Department of Employment Affairs and Social Protection have deployed a new benefit scheme for those who have lost employment due to the COVID-19 pandemic.

Students who have lost employment due to the pandemic are eligible to receive this payment. The payment is valued at €203 per week for a period of 6 weeks.

For more info on the scheme and how to apply for it please visit the Departments website.

General UCC FAQ

UCC convened a group to respond to the evolving COVID-19 situation in late January 2020. This group has met regularly to consider and implement recommended actions advised by the HSE and HPSC.

Regular communications have been issued to students and staff advising of appropriate infection control measures and travel advisory notices. These communications have been supplemented by the creation of the COVID19 Information and Updates webpage which is updated regularly.

The university Emergency Management Team meets regularly to oversee the overall university response and co-ordinate the ongoing operations of the university whilst making contingency plans to deal with the expected escalation of the situation. The Emergency Management Team can be contacted at emt@ucc.ie 

Yes. The Government announced that from March 12 until 19 April , all schools and higher education institutions should close.

UCC is following this directive and closing the campus during this period from March 12. The safety and welfare of our students and staff is paramount.

On-line learning commenced for students on Monday 16 March and critical services (including critical research infrastructure) will be maintained. UCC staff will work remotely to the maximum extent possible during this period, in line with the Government advice issued today.

UCC’s Emergency Management Team will continue to meet regularly to ensure its community is protected, please keep checking your student email for updates.

The following Student Services are working remotely to the maximum extent possible during the closure period and providing some services online.  Please check their individual websites for specific information regarding the service.

Service Name

Service Information

Chaplaincy

https://www.ucc.ie/en/chaplaincy/

Email: chaplaincy@ucc.ie

Peer Support


https://www.ucc.ie/en/peersupport/

Email: peersupport@ucc.ie

Niteline

https://www.ucc.ie/en/peersupport/niteline/

The service is open Sunday - Thursday, 9pm-1am and is available HERE

Instant messaging service is open

Disability Support Service

https://www.ucc.ie/en/dss/

Email: dssinfo@ucc.ie

Mature Student Office

https://www.ucc.ie/en/mature/

Email: mso@ucc.ie


UCC PLUS+

https://www.ucc.ie/en/uccplus/

Email: uccplus@ucc.ie 

Student Budgeting Advice Service

https://www.ucc.ie/en/studentbudget/

Email: studentbudgetingadvice@ucc.ie

Student Assistance Fund

https://www.ucc.ie/en/saf/

Email: studentassistancefund@ucc.ie

Career Services

https://www.ucc.ie/en/careers/ See their specific FAQs

Accommodation & Community Life

https://www.ucc.ie/en/accommodation 

Email: resservices@ucc.ie

StudentPad

Studentpad.ucc.ie

Email: studentpad@ucc.ie

Campus Watch

https://www.ucc.ie/en/studentexperience/campuswatch/

Email: campuswatch@ucc.ie

Students’ Union

Email:

supres@uccsu.ie

suwelfare@uccsu.ie

sueducation@uccsu.ie

Student Societies

https://societies.ucc.ie

Email: president@uccsocieties.ie

admin@uccsocieties.ie

societiesofficer@uccsocieties.ie

Student Health

Telephone enquiries-only; (no appointments in operation) answered 9 - 5 pm M-F on 4902311 . Outside these hours a voice message will direct you to

sources of help, for those students who have remained in Cork and are not yet registered with a local General Practitioner.

Student Counselling & Development  
 
For students who wish to access advice on healthy emotional wellbeing at this time, it is possible to speak to a duty Student Counsellor.
Please email Counselling@ucc.ie  to arrange a telephone appointment between 9.15am to 12pm and 1pm to 3pm Monday to Friday.
 

UCC confirms that two cases of COVID 19 have been confirmed.

Contact tracing is underway for both cases and any one deemed to have had close contact with the individual is being be contacted directly by HSE Public health.

The HSE has expressly advised that anyone who needs to be contacted by the HSE Public Health will be contacted directly, and you do not need to make contact with that department. HSE Public Health will have appropriate public health advice for those in close contact with the confirmed case.

We understand that our students and staff will have concerns and further information is available from the HSE. The dedicated HSE Live number is: 1850 24 1850

Mental Health Support

If you are seeking mental health support, UCC’s Crisis Text Line is available. The Crisis Text Line's anonymous text message support service is available to UCC students and staff 24 hours a day, 7 days a week. Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Updates and Contact

UCC will continue to keep you updated on our dedicated UCC COVID-19 webpage and our Emergency Management Team can be contacted at emt@ucc.ie. [Monday-Friday 8am-7pm, Saturday-Sunday 10am-5pm and bank holidays 10am-5pm]

Exams, Study and Library FAQ

In response to the COVID-19 pandemic and in the interests of staff and student health, the university has decided to substitute Summer written examinations with an online format.

Please make sure your read our Guide to Online Summer Examinations where you will find more information on: 

As previously communicated, all exams and assessments will be online for this semester, as too will all teaching for the rest of the semester.

We will continue to keep you informed and seek to ensure you are supported in the weeks ahead.

Updated 1 April 2020 8.30am

No. The UCC Library is CLOSED from 12 March until 19 April.

Library e-resources will remain accessible by logging in with your UCC credentials as normal.

Regarding Fines

No fines will be charged during this period. Please also email us at library@ucc.ie during this time with any queries.

The library has created a dedicated information portal for all pressing updates to library services during the COVID-19 closure.

You can access the portal from: https://libguides.ucc.ie/Remote_Working. Here you’ll find answers to common library questions related to the closure.

The portal also contains a link to the library’s Canvas page for learning content from our regularly-offered library workshops. You’ll also find information about our expanding ebook collections during the closure.

Please keep the items you have borrowed until the library reopens. You will not incur any overdue fines during the university closure.

You can return your library materials by post to UCC Library, College Road, Cork. Alternatively, you can drop your library books to Victoria Mills Student Residence reception where they’ll be kept safe until the library reopens. These books will remain on your library account until the library reopens and items are processed, but you not incur any overdue fines for these items.

Online Recourses

Access to OneSearch, the library catalogue, CORA and other web-based interfaces are all accessible from the library website for users conducting online research. All online library collections such as electronic journals, electronic books and online databases are accessible remotely via the library website for UCC affiliates: https://libguides.ucc.ie/library.

Preqin, a market research database collection, is the only exception to this, as this resource is only accessible within the Boole Library, and therefore not available during the University closure.

Physical Recourses - Not Accessible

It will not be possible to access physical collections in main lending, high demand and restricted from Friday 13 March. Borrowing and returning of books will also not be possible.

Online Renewal

Library users will be able to renew items already on loan by logging in to their Library Account, detailed at: https://libguides.ucc.ie/libraryessentials/mylibraryaccount. Any borrowed items due back before March 29th will automatically be assigned a new return due date for when the University 

Library Supports

There is a limited library staff service available online and remotely. The Library’s Ask Us knowledge base is accessible remotely at https://askus.booleweb.ucc.ie/index.php/. The library’s Online Ask Us Live Chat support service from the library website is available during regular business hours Monday – Friday, 10am-5pm (March 17th excepted). You can also contact the library via email at library@ucc.ie The library will continue to monitor any queries and communications.  Consultation services from various library service points (Liaison Librarians, Archives and Special Collections, Research Data Services, CORA) will be available remotely.

The library will continue to monitor the range of services it can provide remotely, and will review this throughout the course of the closure. For updates on the status of library services during University closure, please continue to visit http://libguides.ucc.ie.

 

We regret that it is not possible to provide an Interlibrary loans service at this current time. Most of our partner institutions in Ireland and elsewhere are closed or are experiencing significant difficulties in providing a service.  We are monitoring the situation closely and if a service does become available, we will keep readers informed;

It is unlikely that we will be able to provide access to physical books on loan for some time.

If you have already made an ILL request, and a Library staff member has not been in touch to cancel the request, we will endeavou to process the order as soon as service resumes. We sincerely regret any inconvenience this causes.

Student Placement and Studying Abroad FAQ

Following the announcement of the Irish Government that higher education institutions should close and following the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic, the University has suspended student placement in Ireland and abroad until further noticeStudent safety and welfare will remain at the forefront of University decision making in respect of student placement. 

Students due to go on placement 

  • For students who are due to commence placement in the coming months, your placement will not proceed at this time and your employer will be advised accordingly by the University. 
  • If you have already been in contact with your prospective employer, it would be advisable that you inform your point of contact of this development, acknowledge the challenges this presents for the employer and thank them for the opportunity of this placement. 

We understand that this decision, based on the direction from the Government, will disappoint and inconvenience students and employers. The situation is regrettable but unfortunately necessary. Your safety and welfare is the highest priority for the University and our decision was taken with that in mind. 

Whilst the Government’s direction extends to the 19 April, we can anticipate that the COVID-19 situation may continue to evolveIn the interests of forward planning for students, we confirm that the decision regarding future student placement modules will be reviewed again on the 1st May 2020. 

UCC will ensure you are not disadvantaged in terms of academic assessment by cancellation of a placement and alternative arrangements for the current semester will be made for a student’s academic requirements where necessary.  

Following the announcement of the Irish Government that Higher Education institutions should close and following the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic, the University suspended student placement for non-healthcare workers in Ireland and abroad. Student safety and welfare will remain at the forefront of University decision making in respect of student placement.   

If you are due to commence your (non-healthcare) placement on or before 1st May 2020, your employer has been asked if they can accommodate remote working. If your employer confirmed they can accommodate remote working and, provided the Government’s public health measures permit this, this arrangement can proceed. 

If your employer indicates that they cannot accommodate remote working, or where the Government’s public health measures prevent it in the circumstances, alternative arrangements will be made by your academic School in line with your programme’s academic requirements.  

UCC will ensure you are not disadvantaged in terms of academic assessment by cancellation of a placement and alternative arrangements for the current semester will be made for a student’s academic requirements where necessary.

If your placement is due to start after the 1st May through to July, further information will be provided to you before that date in relation to how you will engage with your work placement. Student safety and welfare will remain at the forefront of University decision making in respect of student placement.

We know that your ERASMUS year is important to you and we want to assure you that the University is continuing to prepare for all of its programmes of study abroad to proceed in September 2020. It is difficult to assess with certainty how the COVID-19 pandemic will evolve in the coming months – in Ireland and overseas – so please stay in contact with your Programme Director for the most up to date information.

Following the announcement of the Irish Government that higher education institutions should close and following the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic, the University has suspended student placement in Ireland and abroad until further noticeStudent safety and welfare will remain at the forefront of University decision making in respect of student placement. 

Students currently on placement  

  • For students currently on placement, this means that your current placement has come to an end and your current employer has been advised accordingly by the University. 
  • As a courtesy to your employer, it would be advisable that you also discuss this development with your line manager, acknowledge the challenges this presents for the employer and thank them for the opportunity of this placement. 

We understand that this decision, based on the direction from the Government, will disappoint and inconvenience students and employers. The situation is regrettable but unfortunately necessary. Your safety and welfare is the highest priority for the University and our decision was taken with that in mind. 

Whilst the Government’s direction extends to the 19 April, we can anticipate that the COVID-19 situation may continue to evolveIn the interests of forward planning for students, we confirm that the decision regarding future student placement modules will be reviewed again on the 1st May 2020. 

UCC will ensure you are not disadvantaged in terms of academic assessment by cancellation of a placement and alternative arrangements for the current semester will be made for a student’s academic requirements where necessary.  

Given that significant numbers of UCC students from across all programmes with an integrated year abroad or an optional semester/year abroad have had to curtail their studies due to the coronavirus crisis, the University has adopted the following policy:

  1. Students who are in a position to continue with the online teaching and assessments offered by their host institutions should do so.
  2. Students who cannot for whatever reason follow online teaching and assessments offered by their host institution should consult with their programme coordinator in relation to alternative arrangements. 
    • In this case, a programme co-ordinator may design an appropriate alternative assessment to recognise and value the work done by the student in their host institution prior to the disruption of their studies. This will ensure due equivalence with the goals of the study abroad programme, incorporating where appropriate, necessary elements of reflection on the study abroad experience, language skills and skills of intercultural communication.
  3. Final decisions on the students’ passing of the semester/year abroad will be made, as usual, at exam boards in August, where the principle that the disruption caused by the COVID-19 virus should not academically disadvantage students will be respected.

The HSE have communicated and reiterated the critical role healthcare students on placement in HSE facilities and services are playing in this national public health crisis. 

UCC is making it optional for first, second and third year students to continue or cease their placements.

Fourth year (intern) students on placement are considered HSE employees. 

Please be assured that students will not be disadvantaged academically when their results are considered at the summer 2020 examination board.

Ultimately students will need to meet the clinical time requirements as set out by the Nursing and Midwifery Board of Ireland, which are based upon an EU directive.

Please be aware opportunities will be offered to complete clinical placement later in the programme.

If you wish to choose not to go on your placement please follow the usual health service specific guidance for reporting absence which are available on ARC, and please email the Allocations Office in UCC (n.curran@ucc.ie).

Following the announcement of the Irish Government that higher education institutions should close and following the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic, the University strongly recommends that UCC students currently studying abroad return to Ireland 

Student safety and welfare will remain at the forefront of University decision making in respect of students studying abroad. 

You should monitor the travel advice from the Irish Department of Foreign Affairs and Trade regularly for the country where you are currently located. Information about the extent of COVID-19 spread in a particular country can be found on the website of the World Health Organisation. 

You are advised to consult the guidance of the local authorities in the country where you are based as local restrictions may be in place or planned as a result of the COVID-19 pandemic 

Where possible you should continue to engage with your host University abroad for the current semester as they may continue to offer delivery of your modules via online means as part of their contingency planning during this pandemic.  

UCC will ensure you are not disadvantaged in terms of academic assessment by returning from your study abroad and alternative arrangements for the current semester will be made for your academic requirements on your return where necessary.  

Please follow-up with the International Office and/or your academic programme co-ordinator as appropriate. 

As with any travel abroad, consideration should always be given to your personal circumstances and the evolving COVID-19 situation in many countries. All students travelling or currently abroad should take the steps to protect themselves from COVID-19 infection which are highlighted on the Health Service Executive web pages.  

Please regularly check your email and the UCC website for updates as the COVID-19 situation in Ireland evolves.  

We understand this is a time of concern for you.  

As you may be aware, the Irish Government announced that from 6pm Irish time on the 12th March until 19 April inclusive all schools and higher education institutions should close. This follows the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic. Recently in Ireland, there has been an increase in the number of confirmed cases of COVID-19. Furthermore, it is anticipated that flight restrictions may be implemented across the European Union in the coming weeks. 

To ensure you have access to appropriate support networks of family, relatives and friends during this pandemic, the University strongly recommends that international students currently studying at UCC arrange to return home. Should you choose to return home we want to reassure you that you will not be disadvantaged in terms of academic assessment and alternative arrangements for the current semester will be made for you. You may continue to engage with your programme in UCC by following the instructions in relation to engaging with online learning.

Student safety and welfare will remain at the forefront of University decision making in respect of students visiting UCC. 

Monitor the travel advice from the Irish Department of Foreign Affairs and Traderegularly for the country which you may be returning to or travelling through on a return journey from Ireland. Information about the extent of COVID-19 spread in a particular country can be found on the website of the World Health Organisation

Please contact the International Office and/or your academic programme co-ordinator as appropriate if you intend to return home. 

We realise that some international students may be unable to return home at this time due to factors such as barriers to travel, visa restrictions, academic requirements which require you to remain proximate to campus or other reasons. If you choose to remain in Cork, please rest assured that we are here to support you in any decision you make. Support for students during this challenging time is available from Student Counselling & Development (see here). The International Office has also published guidance on how international students can accessinformation and support during the period of the University’s closure.

All students should take the steps to protect themselves from COVID-19 infection which are highlighted on the Health Service Executive web pages.  

Research Student FAQ

During this time of unprecedented uncertainty the University is keen to do everything in our power to support you and to facilitate the progress of your research.

Many of you are currently having to take a break from carrying out experiments or research because of lack of access to UCC facilities, research participants, or travel restrictions. Your Supervisory team is best placed to advise on how to maintain progress with your work and writing, both now and when circumstances change.

Keep in touch

We encourage you to keep in regular contact (e.g. by email/Skype) with your Supervisory team and establish a routine for remote supervision. Many of us are using Microsoft Teams (which is available on your Office 365 site) to set up team meetings. It is a really useful resource to share documents, screens, and notes, as well as teleconference. 

Graduate Studies Office

As mentioned in the email circulated on the 18th of March, although working remotely the Graduate Studies Office team are here to help you. They have published a set of FAQs for research students online here to address questions and concerns, and will update this page regularly as the situation evolves.

Questions?

If you have any questions, please do not hesitate to submit your query here.

Thesis Submission

Valuable information pertaining to you as a UCC Research student, including information on thesis submission and examination can be found on the Graduate Studies Website.

International Student Researchers

In addition, if you are an International Student please also see Information and Support for UCC International Students.

Funding

If you are funded by SFI, HRB or IRC, please consult the statement from research funders in relation to the impact of COVID-19 on research found on the SFI website. 

The Irish Government has announced that from 6pm Irish time on the 12th March until the 19 April inclusive all schools and higher education institutions should close. This follows the World Health Organisation’s declaration of the COVID-19 situation as a worldwide pandemic.

Based on the foregoing developments, the University has suspended field work in Ireland and abroad until further notice.

Field work includes for example: door data collection for research and work on or from boats.

We understand that this decision, based on the direction from the Government, will inconvenience those due to undertake field work in the coming weeks. The situation is regrettable but unfortunately necessary. The safety and welfare of our students and staff is the highest priority for the University and the decision was taken with that in mind.

Whilst the Government’s direction extends to the 19 April, we can anticipate that the COVID-19 situation may continue to evolve. In the interests of forward planning for students and staff, we confirm that the decision regarding field work will be reviewed again on the 1st May 2020.

UCC will ensure students on taught programmes are not academically disadvantaged by cancellation of any fieldwork or a field trip as a result of this decision and alternative arrangements for the current semester will be made for a student’s academic requirements where necessary.

Research students should liaise with their supervisors to organise their work in a manner which minimises the impact of this suspension of fieldwork on their research.

Student Health FAQ

Looking for advice?

Please follow advice published on the HSE website.

In office-hours your local GP may be able to assist.

Out of Hours GP Out of Hours services in your county or region:

Search for out of Hours GP services by county

Student Health: 4902311. 

In the case of medical emergency, call 112 or 999.

HSE Psychological Services advice on managing anxiety  hsecovid 

Crisis Text Line

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

Any Issue. Any time. (Standard SMS rates map apply)

 

Have you a cough or fever or breathlessness ?

If the answers are yes you should telephone your Doctor or  GP Out of Hours service. 

Call 112 in an emergency only. 

Do not leave your home. You should isolate yourself in a closed room until the Doctor calls you back.

Do not come to a Dr's surgery or health centre or A+E. You may put others at risk and may spread infection.

What happens if I do go to a Doctor's Surgery in person?

You are strongly advised not to leave your home or go to a Dr's surgery in these circumstances. Telephone first.

The UCC student health service is closed for appointments. We will endeavour to reschedule appointments for after the closure period. We will advise you via SMS or your Student E-mail of these cancellations. Please monitor your SMS for details.

A telephone line (enquiries-only; no appointments are available) is in operation on 4902311

 

Your phamacist may be able to issue you with an emergency supply based on your prior prescription records. If no record exists or your pharmacist or your doctor requres confirmation of your prescription they can e-mail their query via the secure e-mail system to studenthealthdepartment.gp@healthmail.ie 

Student Health Telephone queries only to 4902311

 

Once you have given them your consent to the release of this information, your GP or specialist can request information from UCC Student Health via the Healthmail secure e-mail system. They can e-mail their query to the secure e-mail address studenthealthdepartment.gp@healthmail.ie  

The date scheduled for your booster dose was chosen as the optimum date to achieve long-lasting immunity, however it will still be possible to administer the booster dose in Student Health once the Covid-19 closure period has ended without needing to re-start the whole immunisation schedule again. Please contact Student Health once the period of Covid-19 related closure has ended.

The date scheduled for your booster dose or blood test was chosen as the optimum date to achieve/demonstrate life-long immunity, however it will still be possible to undertake these in Student Health once the Covid-19 closure period has ended without needing to re-start the whole immunisation schedule again. Your School will be advised of the re-scheduled dates at a later time.

Following the news that all UCC Counselling appointments have been cancelled in the light of the ongoing pandemic, we are working on alternative ways to best support your mental health.

Telesupport

UCC Student Counselling & Development (SCD) Service 2020

The Student Counselling & Development telesupport service has been established in order to assist students in maintaining healthy emotional wellbeing while counselling appointments are not possible due to the COVID-19 outbreak.

The service is available to all registered students who continue to reside in Ireland free of charge.

Please note that calls are of 20 minutes duration to ensure equitable access to this service. Please contact counselling@ucc.ie for further detailsbetween 9.30 am-12pm and 1-3pm Monday to Friday.

Text Crisis Line

If you are currently experiencing mental health difficulties we recommend you make use of Crisis Text Line. Crisis Text Line's anonymous text message support service is available to UCC students and staff 24 hours a day, 7 days a week.

How to access the crisis line:

Text 'UCC' to 086 1800 280 to chat anonymously with a trained volunteer 24/7.

If you develop symptoms you will need to self-isolate and phone your GP. The people in your household need to restrict their movements.

Do not go to a GP surgery, pharmacy or hospital. The GP will assess you over the phone. If they think you need to be tested for coronavirus, they will arrange a test. 

Accommodation FAQ

The global COVID-19 pandemic is a rapidly changing situation, and since its emergence we have sought to keep you supported and informed. This morning we are writing with an important message.

Our concern

Recently in Ireland, there has been an increase in the number of confirmed cases of COVID-19. Furthermore, it is anticipated that flight restrictions may be implemented across the European Union in the coming weeks.

Many of you are living away from support networks such as family, relatives and friends. Support networks such as this will be vital to any student who may become unwell as a result of a COVID-19 infection or who may be required to self-isolate.

Your safety and welfare

Accordingly, for your safety and well being, the University and Campus Accommodation are requesting that all residents of Campus Accommodation who are in a position to do so, return home as soon as is possible and endeavour to depart their accommodation by Saturday 21st March.

Students departing Campus Accommodation as a result of this decision will receive a pro rata refund of their accommodation fee from the 21st March or their date of departure (whichever is the later) for the balance of their contract term. Your safety and welfare is our priority and this decision is necessary given the quickly changing COVID-19 situation.

Your concerns

We realise that some of you may not have the option to leave Campus Accommodation at this time for a variety of reasons. If this is the case for you, please contact accommodation@ucc.ie to declare that you need to remain in Campus Accommodation after Saturday 21st March stating the reasons why (using the process outlined below). We want to reassure students that residents with a legitimate reason for remaining may do so and Campus Accommodation will remain available to such students for the remainder of this academic year.

The University has advised that students who return home can be reassured that they will not be disadvantaged in terms of academic assessment; alternative arrangements for the current semester will be made for them.

Contact us

We anticipate that you may have queries. We have included some questions you may have below but please email accommodation@ucc.ie if needed and a member of the Campus Accommodation team will phone you to discuss your query as soon as possible. This email inbox is being monitored by several team members to ensure prompt attention. We ask for your understanding while we deal with a potentially large volume of queries. When sending your query, please include your name, contact phone number and the name of your accommodation complex.

Protecting yourself

Support for students during this challenging time is available from Student Counselling & Development. The International Office has also published guidance on how international students can access information and support during the period of the University’s closure.

All students should take the steps to protect themselves from COVID-19 infection which are highlighted on the Health Service Executive web pages.  

Please continue to regularly check your email, the UCC website and social media platforms for updates as the COVID-19 situation in Ireland evolves.  

We are in a period of concern and anxiety but please rest assured that we are here to support you in any decision you make.

Yours Sincerely,

Keith Burke, Chair UCC Emergency Management Team

Paul Moriarty, Director of Student Experience, UCC

Dr. Michael Byrne, Head of Student Health Services, UCC

Pauline Gilheany, General Manager Campus Accommodation UCC

Some questions you may have:

What should I do on my departure?

Please remove all rubbish and perishable foods from your apartment prior to departure. If you have removed all your belongings, you may leave your key/key card in your bedroom. 

Will I receive a pro rata refund for the balance of my contract with Campus Accommodation?

Yes. Students departing Campus Accommodation as a result of this decision will receive a pro rata refund of their accommodation fee from the 21st March or their date of departure (whichever is the later) for the balance of their contract term.

Refunds will be processed by the 30th April 2020.

I am unable to pack all belongings by Saturday 21st What should I do?

Please pack as much as possible in advance of Saturday 21st March. If there are belongings you are unable to take with you now, please pack them in bags/containers labelled with your name and leave them locked in your room. Please email accommodation@ucc.ie if this applies to you indicating the date on which you will attend to collect your remaining belongings. 

I cannot make it to my apartment before Saturday 21st March to collect my belongings. Can I collect them after this date? 

Yes. Residents who are not currently on campus may return to their apartment after the 21st March to collect their belongings. Please email accommodation@ucc.ie if this applies to you indicating the date on which you will attend to collect your belongings. 

My earliest return flight home does not depart until after Saturday 21st Can I remain until my departure date?

Yes. International students who are returning home but are unable to take a return flight home before the 21st March can remain in their Campus Accommodation until their upcoming departure date.

I am an international student who is unable to return home at this time. What should I do?

You can indicate to us that you need to remain. Please complete the process outlined below for declaring that you need to remain in Campus Accommodation after Saturday 21st March.

How do I declare that I need to remain in Campus Accommodation after Saturday 21st March?

  • Name
  • contact phone number (an Irish mobile phone number if available)
  • accommodation complex name, apartment number and room number.

Please send an email to accommodation@ucc.ie with the subject heading Request to Remain and include the following details:

Please also include the reason why you wish to remain.

Reasons why a student may have reason to remain include:

  • You are an international student who is unable to return home at this time due to barriers to travel, visa restrictions, inability to pay for the cost of return airfare to your home country or other reasons;
  • You have no other accommodation available to you in Ireland;
  • You are a confirmed case of COVID-19 or have been directed by a medical professional to self-isolate;
  • A member of your home residence is a confirmed case of COVID-19 or is immuno-compromised;
  • You have academic requirements which require you to remain proximate to campus beyond Saturday 21st March (such as final year clinical assessments for medicine students or laboratory or research requirements which require on campus attendance); or
  • Your home residence is an area with extremely limited internet connectivity. 

Provide also the name of the General Practitioner (Doctor) who you have registered with in Cork. View the list of General Practitioners in the vicinity of the campus.

Provide brief details of your personal support plan including contact information for a friend or a colleague in Cork who can be contacted in case of emergency.

Please note that Campus Accommodation can only accept requests/communications from the resident/contract holder.

Emergency Management Team

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