There are several ways to contact UCC Student IT Support:
Our Student Helpdesk is located in Boole Library and is currently open from 09:00-17:00 Monday to Sunday (Summer Hours)
In term hours for the Student Helpdesk are 08:30-21:00 Monday - Friday and 09:00-21:00 Saturday/Sunday.
If you can currently access your UCC Student IT Account, you can log your own Self Service Ticket using the UCC Services Portal
Alternatively, you can reach Student IT Support by email at firstname.lastname@example.org
Or by phone at 021 490 2120 and selecting option 2
About Your Account
All registered UCC Students are supplied with a personalised Student IT Account. This Student IT Account grants students access to online UCC Student Services.
If you are new to UCC, your initial Student IT password will have been emailed to you as part of your registration information from the relevant office. The username is your UCC email address (StudentNumber@umail.ucc.ie)
What do I use the UCC Student IT Account For?
The Student IT Account is required for used for the following services:
(Please use your full UCC Student Email address and Password to access Canvas.)
MyStudentAdmin houses your student record information. Your course registration and module selections are all stored here. Biographical details and contact information are also found here. Certain information such as your home address, term time address and emergency contact can be easily updated using MyStudentAdmin. Later on in the year your exam timetable and exam results will also be found here.
To access your MyStudentAdmin, use the link below:
All registered UCC students are allowed to connect their laptops, smartphones and tablets to the eduroam Student Wi-Fi service. To have a device connected to the wireless network please follow the steps below. Eduroam also allows UCC Students access to Wi-Fi at other affiliated institutions all over the world.
For more information about Eduroam and for device specific configuration instructions, see our Knowledge Base article below: