What is Information Services?
What is IS?
The constitutent departments of IS are the Library, IT Services and Cork University Press.
The core functions of IS are to:
Maintain and develop the University's IT infrastructure;
Acquire, preserve and provide access to relevant manuscript, printed and electronic content;
Acquire, develop and support new technologies and systems;
Provide services that meet user needs, and develop new services to anticipate emerging and future needs.
The creation of a Library and Information Services unit at UCC is designed to provide the following benefits to the University:
Improve the design and delivery of core academic support services by integrating planning and resource management across library, IT and audio visual services;
Enhance access to learning and research resources by teachers, learners, and researchers;
Improve the quality of technical support for all students and staff in their use of information systems and resources;
Enable an integrated approach to the development of the University's infrastructure, leading to more efficient usage of resources and improved availability of services to users;
Enable staff working in diverse areas of IS to develop a shared sense of purpose, and to align their activities more closely with the achievement of the University's strategic objectives.
Our vision is to deliver excellent IT, library, and information services that enable the University to achieve its institutional ambitions and academic vision and attain a sustainable competitive advantage.
Our agreed mission statement is: Information Services enables the creation, synthesis and dissemination of knowledge by the UCC community within a global information environment. We understand the information and service needs of our users through collaboration and partnership. We provide leadership in our areas of expertise and as a result our services are integral to all aspects of University business. Our success is founded on a strong commitment to service and a culture that facilitates and values innovation and diversity. Our effectiveness, influence and impact is strengthened by our integrated service model.
A brief history of IS
Information Services (IS) was established as a distinct organisational unit in UCC in 2007 when the reporting lines of the Director of the Computer Centre, the Manager of Audio Visual Services, and subsequently the Publishing Editor of the Cork University Press were all redirected to the University Librarian. In 2012/13 a Director of IT Services (by then encompassing Audio Visual Media Services) and a Director of Library Services were appointed, reporting into the revised role of the Director of Information Services and University Librarian. In 2010, the Library Policy Committee and the already moribund IT Policy Committee were stood down by Academic Council and later replaced with the Information Strategy & Education Resources Committee.