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- Terms and Conditions
Terms and Conditions
- Students must register and pay in full before attending classes, as places are allocated on a first-come, first served basis.
- Courses will run only if minimum numbers are met to form a group.
- If minimum numbers are not met to form a group we reserve the right to transfer students to another course or combination of courses, which would be compatible with their English level on entry. If no courses are available to match a student's level on entry then a full refund will be given.
- A full refund will be given in the unlikely event of a class not forming.
- Please read on for full details of our refund and cancellation policies and our attendance policy
Policies
Full-time courses Refund and Cancellation Policy
This policy applies to all full-time courses in English as a Foreign Language offered by the Language Centre.
If you withdraw or cancel after paying your tuition fees but before the course starts, you will receive a refund only on grounds of illness, or family crisis, or visa refusal.
- Illness: you must send us a medical certificate.
- Family crisis: you must send us a document, for example a family death notice.
- Visa refusal: you must send us your visa refusal letter.
In all cases, the Language Centre will charge you €250 as an administration fee. Refunds are made by bank transfer if you live outside Ireland. In addition, if you withdraw or cancel after the course has started, you will be charged for any part of the course you have already attended.
If you withdraw or cancel after paying your host family accommodation fee, you will receive a refund only on grounds of illness, or family crisis, or visa refusal.
- Illness: you must send us a medical certificate.
- Family crisis: you must send us a document, for example a family death notice.
- Visa refusal: you must send us your visa refusal letter.
In all cases, the Language Centre will charge you one week’s accommodation cost as an administrative fee. Refunds are made by bank transfer if you live outside Ireland. In addition, if you withdraw or cancel after the course has started, you will not receive a refund for the weeks that you have spent in the host family accommodation.
If you withdraw or cancel after paying your self-catering accommodation fee, you will receive a refund only on grounds of illness, or family crisis, or visa refusal.
- Illness: you must send us a medical certificate.
- Family crisis: you must send us a document, for example a family death notice.
- Visa refusal: you must send us your visa refusal letter.
In all cases, the Language Centre will charge you one week’s accommodation cost as an administrative fee. Refunds are made by bank transfer if you live outside Ireland. In addition, if you withdraw or cancel after the course has started, you will not receive a refund for the weeks that you have spent in the self-catering accommodation. If the self-catering complex cannot find another student to fill the place, you may be charged more.
We need a minimum number to form a class. Very occasionally, a class may not run due to insufficient numbers. If this happens, the Language Centre will transfer you to a different course or courses of the right level. If this is not possible, you will receive a full refund.
Part Time courses Refund and Cancellation Policy
This policy applies to all part-time courses in English as a Foreign Language offered by the Language Centre.
If you withdraw or cancel after paying your tuition fees but before the course starts, you will receive a refund only on grounds of illness, or family crisis, or visa refusal.
- Illness: you must send us a medical certificate.
- Family crisis: you must send us a document, for example a family death notice.
In all cases, the Language Centre will charge you €50 as an administration fee plus €15 as a placement testing fee. Refunds are made by bank transfer only. In addition, if you withdraw or cancel after the course has started, you will be charged for any part of the course you have already attended.
We need a minimum number to form a class. Very occasionally, a class may not run due to insufficient numbers. If this happens, the Language Centre will transfer you to a different course or courses of the right level. If this is not possible, you will receive a full refund less placement teaching fee.
Attendance Policy
This policy applies to all full-time courses of English offered by UCC Language Centre.
- You are expected to attend all classes unless you are ill. In this case, you should submit a Medical Certificate.
- If you know you must be away from class, you should inform your teacher in advance.
- You will only receive a certificate of attendance if you attend 85% of classes.
- Students with visas: if you do not receive a certificate of attendance, your visa may be
withdrawn and you will not be able to stay in Ireland