Resetting Your Multi-Factor Authentication (MFA)

If you no longer have access to the device or app you used for Multi-Factor Authentication (MFA), the Staff IT Service Desk can help you reset it.

How to Request an MFA Reset

Log a Service Request

Go to Services Portal, choose IT Services, then select “Log an IT Incident”, and describe that you need your MFA reset.

Please also provide a secondary email address or contact number so we can reach you once your MFA has been reset. Once your ticket is logged, you will receive a confirmation email, and our staff will come back to you. 

Email helpdesk@ucc.ie

In your email, include: 
Your ticket number (found in the subject line of your confirmation email). 
A clear photo or scan of your UCC Staff ID card or another valid photo ID (passport or driver’s licence).

Note: To protect your data and comply with GDPR, please send your proof of ID directly to helpdesk@ucc.ie rather than replying to the confirmation email received earlier. 

Wait for Confirmation
Once your ID is verified, we will reset your MFA and contact you with the next steps. 

Important Notes
For security reasons, only the account holder can request an MFA reset. Requests made on someone else’s behalf will not be accepted.