Student IT ServicesIT Services

UCC Services Portal is your first port of call for student queries or issues. Here you can log your own support ticket with our Student IT Helpdesk and view any tickets you've previously logged with us. 

Option 1: If you can access your student account: 

You can log your self-service ticket using the link below: 

UCC Services Portal

Option 2: If you cannot access your student account: 

If you cannot access your Student IT account and need to reset your MFA or UCC Student IT password, please use the link below to log a ticket: 

Self Service MFA/Password Reset Form

If you encounter an issue with logging a case via the two options above, please contact the SIT Helpdesk on (021) 4902120 (pressing 2 to get through to the student desk). 

Our Student Helpdesk is located in Boole Library please find the opening hours below: 

Using the Student IT Knowledge Base, registered UCC student's can browse our Student IT Support articles: 

Student IT Knowledge Base

Self Service Password Reset

Rest your password

• Begin the password reset process. 

Learn More

• Learn about Self Service Password Reset. 

MyStudentAdmin houses your student record information. Your course registration and module selections are all stored here. Biographical details and contact information are also found here. Certain information such as your home address, term time address and emergency contact can be easily updated using MyStudentAdmin. Later on in the year your exam timetable and exam results will also be found here.

To access your MyStudentAdmin, use the link below: 

MyStudentAdmin

(Please use your full UCC Student Email address and Password to access MyStudentAdmin.)

To view our New to Student IT Training Video, please see the link below: 

New to Student IT Training 

To take a look at our Training and Learning webpage, see the link below: 

Student Training and Learning