The purpose of the post of Student Advisor and Ombudsman is to advise and assist students with the resolution of difficulties, complaints or grievances involving staff or services of the University in an informal manner. All enquiries to the Student Advisor and Ombudsman will remain confidential, except in cases of serious threat to life or property.
The Student Advisor and Ombudsman is Professor Fred Powell. Professor Powell welcomes enquiries from students by email at firstname.lastname@example.org, or phone on 021-4902593 or 021 - 4902228. He is located in the School of Applied Social Studies, Ashford (Room 2.01), Donovan's Road.
The services provided for by this post are complementary to a range of existing student services and the Student Advisor and Ombudsman may refer relevant student issues for resolution by those services as appropriate.
Terms of Reference for the post of Student Advisor and Ombudsman