Abstract

The communication of bad news is difficult in obstetrics. This study explored the impact of how bad news was communicated to parents when their baby had died through stillbirth. This study interviewed 12 mothers and 5 fathers. The interviews were analysed using interpretative phenomenological analysis -which as an indepth way to understand meaning. Parents reported that how bad news was communicated to them had a profound and lasting impact. Three main themes were established; language used, sensitivity and diversionary techniques. Parents could recall in very accurate detail how each of these areas impacted on them; where and how the news was broken, the language used; where they felt information was being withheld causing them to mistrust. This study highlights the importance of open, honest and sensitive communication and recommends good communication training for doctors.