Wi-Fi Internet Access

eduroam Staff Wi-Fi Service

The eduroam Staff Wi-Fi service is now available to all staff that wish to connect their laptop, tablet, smartphone or other compliant mobile device. All you need to know is your UCC staff email address e.g. jane.doe@ucc.ie and Central password and you can connect easily by following the instructions below.

Use the easy-to-follow instructions below to connect your device(s) to the wireless network.

Windows Devices

Windows devices (including Windows Phone)

Select eduroam from the available Wi-Fi networks in the top right corner.
Enter your UCC Staff email address, e.g. jane.doe@ucc.ie, and your Central password.
Choose Connect.

Apple Devices

Select eduroam from the available Wi-Fi networks in the top right corner.
Enter your UCC Staff email address, e.g. jane.doe@ucc.ie, and your Central password.
Choose Connect.

Android Devices

Go to Wi-Fi settings and select eduroam.
Leave EAP method as PEAP .
Leave Phase 2 authentication to MSCHAPV2.
Leave CA Certificate as unspecified.
Set Identity to your UCC Staff email address, e.g. jane.doe@ucc.ie
Leave Anonymous Identity blank.
Set password to your Central password.

Kindle

Go to the home screen.
Select Menu and Turn On Wireless from the list of options.
Select Menu and Settings.
Select eduroam from the list of Wi-Fi networks.
Enter your UCC Staff email address, e.g. jane.doe@ucc.ie, and your Central password.
Choose Connect.

Trouble Connecting?

With the exception of Windows 7, all you need to do to connect is select eduroam from the available Wi-Fi networks, enter your UCC Staff email address and Central password, and choose connect. It is that simple, but if you having trouble see below for trouble shooting tips:

Troubleshooting tips:

Have you recently reset your UCC Password?
- When you change your central account password you will need to re-enter it on your device accessing the Wi-Fi.
If you have multiple @ucc.ie email addresses you should verify with the helpdesk which email account to use.
It is only individuals own accounts that are intended for access to the eduroam service. Service based or functional mailboxes will not have access to eduroam.
If you do not have a Central account you will need to contact the helpdesk to get Central credentials.

If you experience difficulty connecting your device to eduroam contact the helpdesk on ext 2120, to arrange a timeslot to drop in your device.

The staff IT helpdesk is located on the 3rd Floor of the Kane Building.

eduroam Abroad

eduroam allows UCC Staff to have instant Wi-Fi access at other affiliated institutions all over the world see http://www.ucc.ie/en/it/itservicecatalogue/eduroam/ for more details.

If you are an academic visiting UCC and are wondering about WiFi access please follow the link here.

Terms of Service

You must have a UCC Staff email address to connect to the eduroam Staff Wi-Fi service and it must end in @ucc.ie.

No email address that is purely functional i.e. not a specific users email address, will be able to connect to the Wi-Fi service.

All users of the service are subject to the UCC Acceptable Usage Policy (AUP). You must not configure a device that is not your own for the Wi-Fi service as that will be in breach of the acceptable usage policy.

All users of the service are required to keep their Operating Systems fully patched and up to date.

Wi-Fi access is a complementary service to that provided by the cabled network (UCC LAN) available in all staff offices and, though it does not have the same level of performance, service or reliability, it may be useful for those who spend time away from their office or travel between the different UCC campuses on a regular basis.

N.B. When you change your logon password for your PC and/or email you will then also need to re-enter your credentials on your device to continue using the Wi-Fi Service.

Guest Wi-Fi service

UCC offers access to our Wi-Fi service for guests. Please visit the following link for details on how to access the service.

Visiting UCC: a UCC staff member can arrange WiFi access during your visit to UCC. IT Services advise you make contact with a UCC staff member in advance of your visit.

UCC staff can find more information and set up visitor WiFi for guests to UCC https://uccireland.sharepoint.com/sites/ITServices-Intranet-All/SitePages/Wi-Fi.aspx#visitor-and-event-wifi

Guests coming from another educational institution will likely automatically connect to our Wi-Fi service. For more details on the eduroam service visit here: http://www.ucc.ie/en/it/itservicecatalogue/eduroam/

Essential Network Information

These are the exact details are needed to connect to the UCC wireless network.

Network Name (SSID)	eduroam
Username	Your UCC Staff email address
Password	Your UCC Staff email password
Authentication Type	WPA2 Enterprise with AES Encryption
EAP Type	PEAP/MS-CHAPv2
Certificate address	ebro.ucc.ie (optional)
Proxy Auto Config(PAC)	No proxy settings required
IP Address	Automatically assigned by DHCP

Important Information

After entering your credentials correctly, they should remain cached, and should not need to be re-entered until your email password expires. When this happens you will be prompted to enter your new password. You can get your password reset at the Staff IT helpdesk.

Ports available

When using the wireless as well as web browsing, you will also be able to use SSH, POP, IMAP and most VPN clients. A more detailed list is shown below.

Domain Name Service: UDP/53 egress only; TCP/53 egress only
IPv6 Tunnel Broker service: IP protocol 41 ingress and egress Cisco IPSec VPN over TCP: TCP/10000 egress only
IMAP3: TCP/220 egress only
Passive (S)FTP: TCP/21 egress only
RDP: TCP/3389 egress only
TCP Ports : http: 80, https: 443, proxy: 8080/3128, SSH: 22, IMAP: 143, IMAPS: 993, POP: 110, POPS: 995, SMTP: 465/587
PPTP : tcp port: 1723, ip protocol: 47
L2TP : udp port: 500/1701/4500, ip protocol: 51
OpenVPN : udp port: 1194, tcp port: 1194

IT Services Department Seirbhísí TF