Service Availability Chart
Can I connect to the UCC network?
| Service | UCC-Owned PC | Personal PC |
|---|---|---|
| Wi-Fi | ✓ |
✓ |
| LAN (UCC Wired Network) | ✓ |
✓ - through Virtual App |
Updated March 2021
Can I get support if my PC has errors?
| Service | UCC Owned PC | Staff Owned/Home PC |
|---|---|---|
| Helpdesk Services: Diagnosis & Repair | ✓ |
✓ - Service Available through Advantage Scheme |
Updated March 2021
What software is available to me?
| Service | UCC Owned PC | Staff Owned/Home PC |
|---|---|---|
| MS Office | ✓ - depending on account license type |
✓ - depending on account license type |
| Endnote | ✗ |
✗ |
| SPSS | ✓ |
✓ |
| F-Secure | ✗ |
✗ |
| Minitab | ✓ |
✗ |
| SAS | ✓ - School of Mathematics only |
✓ - School of Mathematics only |
| Visual Studio | ✓ - License available through Dreamspark |
✓ - License available through Dreamspark |
| Mathematica | ✓ - SEFS Staff only |
✓ - SEFS Staff only |
| Windows OS | ✓ |
✗ |
| Mac OS | ✗ |
✗ |
Updated March 2021
Personal Computer Support
Summary: What personal computer support is available for UCC staff/
Primary users of this service: Retired Staff, Staff
Who to contact to use this service: E: Helpdesk@ucc.ie | T: (021) 490 2120 | IT Services |
Contact to discuss this service:
Strategic Focus: Staff Experience