DPR News
Launch of Service Delivery Principles
Deputy President & Registrar Professor Stephen Byrne officially launched UCC’s Service Principles on Wednesday 26th July. The event showcased a suite of principles that have been developed to highlight the level of quality service delivery that UCC staff commit to providing to our students.
The purpose of the Service Principles project is to ensure students can be confident in the knowledge that our services are optimised to their benefit; and to enable our staff with the appropriate tools to measure their operating procedures and identify where their strengths lie, and if there are areas that can be improved on.
To learn more about UCC Service Principles and to access the resources available through this project, please visit the Service Principles Sharepoint site.
For further information on this project, you can contact Director of Academic Services, John McNulty (j.mcnulty@ucc.ie) and Service Redesign Project Lead, Ciara Murphy (ciara.murphy@ucc.ie).