- Home
- HR Information System
- Pay & Benefits
- Pensions
- Performance Management
- Policies
- Probation & Establishment
- Promotions
- Recruitment
- HR Research
- Wellbeing & Development
- PSSA
- Employee Assistance Service
- Garda Vetting
- Staff Onboarding
Responding Compassionately & Effectively in Challenging Situations
Participant Group: All UCC Staff
Facilitator: Pat O’Leary, Programme Leader for Coaching Programmes in UCC
Overview
- Review the role of the ‘first responded’ in a challenging and difficult emotional situation
- Examine how to recognise and manage effectively emotion in self or others
- Explore how to inquire, ground and be present when managing a challenging conversation
- Review the role of referral and follow up
Date: Friday 26th January 2024
Time: 2pm - 4pm
Location: Zoom
Date: Thursday 29th February 2024
Time: 2pm - 4pm
Location: North Wing Conference Room