The UCC Employee Assistance Programme (EAP) is a free and confidential service for UCC employees and their household family members (counselling is only available to those aged 18 and above). To ensure the confidentiality of the service, the programme has been outsourced to EAP Consultants.
Unlimited telephone couselling and short term face-to-face counselling (up to 8 sessions per year) with qualified counsellors is available FREE OF CHARGE. Bookings can be made on freephone number 1800-201-346.
On-line information and advice on wellbeing can be accessed on http://www.employeesfirst.ie using the following log-in details:
user name: ucc
Staff also have access to telephone based financial and legal assistance from Qualified Financial Advisors and Solicitors on freephone 1800-201-346
Please click on Frequently Asked Questions for more details of the service.
If you have any questions about the Employee Assistance Programme, please dial extension number 1814 and ask to speak to a member of the Staff Welfare and Development Team.
EAP Introductory briefing for staff (1,295kB)
- What is the EAP?
- Who are EAP Consultants?
- What can this service do for me?
- Will it cost me anything?
- How do I access the service?
- Are there limits to the confidentiality of the service?
- When I phone what information will I be asked to provide?
- When can I access this service?
- Do I have to use this service?
- Is there any limit to the number of times I can access the service?
- How many sessions of face-to-face counselling am I entitled to?
- What do I do if I am unhappy with the counsellor assigned to me?
- What information will be recorded about me?
- What information does UCC get about the users of the EAP?
- Isn't this service only for those with very serious concerns?
- If I raise a work-related query such as a salary problem, transfer, or promotion, what action will EAP Consultants take?
- If I were to ask the service to intercede on my behalf with my organisation, would they do it?
- What happens if I need treatment or advice outside the scope of the service?
- If I'm not sure whether the service can help me, what should I do?
- Will EAP Consultants be involved in work related disciplinary actions?
- What role do line managers play in the service?
- If managers are concerned about a member of staff, can they call the EAP to check if the staff member is using the service?
- How can managers find out more about the service?
- If I am not happy with the service by EAP Consultants what should I do?
EAP Consultants have been contracted by the University to provide a fully independent and confidential support service to staff and members of their family household (counselling is only available to those aged 18 years of age and above). EAP Consultants provide expert advice through a team of information, financial (qualified debt counsellors) and legal advisors (qualified solicitors) on life events such as moving house, returning faulty goods, getting married, retiring, returning to work, career progression, managing change, role change, staying healthy, moving location, starting a new job, managing debt, childcare, post natal depression etc.
The EAP can also help with dealing with life’s less predictable crises such as a bereavement, ill health, sleep deprivation, unexpected pregnancy, divorce, anxiety, bullying and harassment, depression, car accidents, addiction, terminal illness, drug and alcohol abuse etc through their team of telephone and face-to-face counsellors. All UCC staff and members of their household family members (over the age of 18) are entitled to 8 face-to-face counselling sessions per year.
All of the above is offered free of charge to staff and members of their family household.
EAP Consultants is an Irish company and have an established nationwide team of up to 370 affiliate counsellors. Its clients include other third level educational institutions and public sector employers in Ireland. EAP Consultants have been providing EAP’s, Critical Incident Support and Wellbeing services for more than a decade. They are a fully accredited body with the Employee Assistance Programme Association – Ireland (EAPA) and their team of affiliate counsellors are fully qualified, ranging from Certificate to Masters Level in counselling and psychotherapy. Their work is also governed by a strict code of ethics. We have contracted them to the University as we believe that out of all of the providers available, they will provide the best quality service to staff at UCC.
We can all benefit from good advice or support at sometime in our lives, either for an existing issue or to enable us to plan ahead for the future. It may be that you need to rearrange your finances to help you pay off debt or you're concerned about a relationship. The EAP can help make your life easier, whether your issue is personal or work-related.
Online at www.employeesfirst.ie using the following log-in details:
User name: ucc
The EAP is entirely confidential and no information, which could lead to your identification, will be released to any external party unless:
- You provide your explicit permission;
- Your life or safety is seriously threatened or;
- You disclose any behaviour which places the safety of others at risk; for example, excessive consumption of alcohol or other substance if you are in a safety-sensitive position at work.
- Your organisation’s name- so that the EAP know what services you are entitled to and
- A contact telephone number- this could be your personal number rather than your work number if you prefer
9 Do I have to use this service?
This service is voluntary. You can choose to use the service if and when you want to. UCC may occasionally suggest the EAP to staff if they feel they could benefit from professional advice and support.
10 Is there any limit to the number of times I can access the service?
There is no limit to the number of times you may access the service. If specialist ongoing support or advice is required, the EAP will provide information and suggestions as to where this may be obtained. The counselling is limited to eight sessions per year.
All staff are entitled to 8 face-to-face counselling sessions per year (counselling is only available to household family members who are 18 years of age and above).
If you are not happy with the counsellor assigned to you, you can ask to be changed to another counsellor. EAP Consultants have many counsellors with many different skills available to the staff of UCC. Changing counsellors will not affect the number of sessions you get. You will still get the full complement of 8 face-to-face sessions with your new counsellor.
13 What information will be recorded about me?
Every time you contact the EAP service a confidential record will be kept - similar to the way your GP maintains your medical records. These records are not disclosed to UCC unless you expressly wish it and give your written consent. You can be assured that anything discussed between you and your personal advisor will remain confidential.
EAP Consultants maintains client confidentiality at all times (unless waivered by the individual or there is an immediate threat to their health and safety). UCC only sees group demographics about users such as gender, age profile, issues of interest, how many times the service was used, what part of the service was used etc.
15 Isn't this service only for those with very serious concerns?
This service is valuable to everyone; no issue or query is too small or too large. The service is there not only to provide support through life's more difficult times, but also as a planning tool for the future.
The EAP advisors will help establish to what extent they can be of assistance. If your query is best dealt with by UCC, advisors will suggest that you approach either your Supervisor, Head of Discipline/Department/Unit/School or the UCC HR Department.
17 If I were to ask the service to intercede on my behalf with my organisation, would they do it?
No, the service is not there for this purpose. The EAP advisors will help clarify thoughts and explore the options available, but will not intercede or act on a staff member's behalf. The EAP advisors can only provide direction to the appropriate channels within UCC. On medical issues, if you ask EAP Consultants to intercede on your behalf this will only be done with your written consent, and the approach would be via your GP/ primary carer.
19 If I'm not sure whether the service can help me, what should I do?
Call the service on free phone 1800 201 346- it's the best way to find out. If the advisors can't help, they will always do their best to point you in the direction of other resources available to you.
20 Will PPC be involved in work related disciplinary actions?
No. Your organisation has sole responsibility for disciplinary actions. The service can provide the necessary emotional support. Talking a situation through can often help you see your options more clearly and resolve anxieties.
21 What role do line managers play in the service?
Your manager should be able to answer questions of a general nature about the service and will advise you to take advantage of the EAP if they think you would benefit. Managers are encouraged to see the service as an important asset helping employees deal with issues and answering questions that lie beyond the scope of the manager's role. The University believes that the duty of care of managers is limited to providing information to staff on the EAP. The EAP will not provide information to line managers on the users of the service or the extent of their interaction with the service.
22 If managers are concerned about a member of staff, can they call the EAP to check if the staff member is using the service?
No. The EAP will not discuss individual cases with managers and will not even confirm whether an individual has called. To maintain the confidentiality of the service, information cannot be released without the written consent of the member of staff. The service can only work with managers on their own personal development to enable them to handle any difficult situations effectively. If a line manager is very concerned about the wellbeing of a staff member, they should contact HR to request occupational health support.
24 If I am not happy with the service by EAP Consultants what should I do?
If you are not happy with the service you receive, call the free phone number 1800 201 346 to give your feedback. EAP Consultants welcomes feedback to help maintain the highest quality of service. You will also be giving EAP Consultants the opportunity to ensure you receive the advice and support you would like.
If you do not feel your complaint has been resolved satisfactorily, please contact the Staff Welfare and Development Team in the Department of Human Resources on extension 3035.
Last updated: 4th March 2014