Patient Information
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New Patient Information
Dental Emergencies
- Patients should attend where possible their own Dentists for any emergencies
- CUDSH is operating a limited dental emergency service where patients are seen by appointment only. Should you require an emergency appointment, please contact us on 0861587557, the phone line is open from 9 am to 1pm Monday to Friday. (excluding Bank Holidays)
Attendance at Appointments
- Patients are advised to contact us and not attend of their appointment if they are
- Displaying any symptoms associated with COVID19
- Patients are asked to attend on their own where possible
Access to clinical services for new patients may take place in the following ways:
- Direct referral by a Dentist, General Practitioner or a Consultant to a named Consultant in the Cork University Dental School & Hospital. Please note you will have to pay in full for any treatment received.
- Referral by a Principal Dental Surgeon, HSE South (for full medical card holders in HSE South) to a named Consultant in Cork University Dental School and Hospital. HSE South Catchment Area
- Attendance at our Emergency Clinic - Please note you will have to pay in full for any treatment received.
- For Oral Health and Development Clinics, specific arrangements are in place with the HSE under Service Level Agreements.
On receipt of a referral, you will be placed on waiting list and will be contacted regarding an appointment.
At your first appointment, you are first seen by a qualified dentist who provides you with an assessment of your dental needs.
Should you be suitable for treatment by one of our students, an appointment will be scheduled. There is a waiting list for some procedures and you will be informed of its duration at your assessment visit. Not all patients are suitable for treatment by an undergraduate student.
Your dental care provided by a dental student will take longer than would be the case in general practice. This will include longer treatment times and more appointment dates.
Patient Registration for Student Treatment
Update April/May 2024
Currently, waiting times for appointments at the Student Restorative Clinic will be between 5 and 7 months.
Patient Registration for Student Treatment
This form can be completed and sent electronically or it can be printed and posted to us.
Important - Guidelines for your visit to Cork Dental School and Hospital
Dear Patient,
Many things have changed in all our lives since the COVID-19 pandemic began and we have all become more conscious of doing all we can to prevent the transmission of infectious diseases. Dental care is no exception and we would like to take this opportunity to advise you of the various things we are doing here in CUDSH to protect your health during your visit.
Every patient will have a designated appointment time, designed to eliminate overlap as far as possible. We ask that you keep to this appointment time and do not arrive more than 5 minutes early.
- We are very conscious of the need to prevent transmission of infectious diseases, including COVID-19. We have always used high levels of personal protective equipment (PPE) in dentistry and taken great care that we have protocols in place to minimise the risk that any infectious disease would be transmitted during your visit. We have now enhanced these protocols even further for your protection, and that of others. For this reason, we ask that you –
- attend your appointment alone where at all possible (one adult may accompany a child or vulnerable adult and escorts are required for patients having sedation)
- use the alcohol hand gel on entering our building
- do not use your mobile phone when in a clinical area
If you suffer from an underlying condition which places you at greater risk of severe disease should you become infected with COVID-19, please confirm with your doctor that they are happy for you to attend CUDSH for dental treatment. We are happy to provide you with any information you require regarding the protocols in place for the protection of patients and staff.
If there are any questions or concerns you would like us to answer before you attend, please let us know and we will do our very best to reassure you.
We look forward to welcoming you to CUDSH and to taking excellent care of you.
Guidelines for your child's to Cork Dental School and Hospital
Dear Parent/Guardian,
Many things have changed in all our lives since the COVID-19 pandemic began and we have all become more conscious of doing all we can to prevent the transmission of infectious diseases. Dental care is no exception and we would like to take this opportunity to advise you of the various things we are doing here in CUDSH to protect you and your child’s health during your child’s visit.
- Every child will have a designated appointment time, designed to eliminate overlap as far as possible. We ask that you keep to this appointment time and do not arrive more than 5 minutes early. Please ensure that your child is accompanied by one adult only (parent/legal guardian) and do not bring any other children to the appointment.
- We are very conscious of the need to prevent transmission of infectious diseases, including COVID-19. We have always used high levels of personal protective equipment (PPE) in dentistry and taken great care that we have protocols in place to minimise the risk that any infectious disease would be transmitted during your visit. We have now enhanced these protocols even further for your protection, and that of others. For this reason, we ask that you and your child –
- use the alcohol hand gel on entering our building
- do not use your mobile phone when in a clinical area
If your child suffers from an underlying condition which places them at greater risk of severe disease should they become infected with COVID-19, please confirm with your doctor that they are happy for your child to attend CUDSH for dental treatment. We are happy to provide you with any information you require regarding the protocols in place for the protection of patients and staff.
If there are any questions or concerns you would like us to answer before you attend please let us know and we will do our very best to reassure you.
We look forward to welcoming you and your child to CUDSH and to taking excellent care of you both.
Patient Charter
Parking Information - Limited Parking
Parking Information - Limited Parking
Due to an essential development being undertaken by the HSE car parking in the public carpark adjacent to the Dental Hospital will be reduced with effect from 6 January 2023 .
At times it can be difficult to get parking on the CUH campus so all patients may want to reconsider how they attend their appointments, either by using alternative means such as public transport, park and ride, public transport or taxi/hackney.
Access to the reduced spaces in the public carpark adjacent to the Dental Hospital will be by barrier on a first come first served basis. There will be a Set Down facility where patients with mobility issues can be dropped off. To access this set down area you will need to use the buzzer on the barrier. Drivers can drop their patients (with the carer where necessary) and leave the carpark to find parking elsewhere on the CUH campus, however it should be noted that they may not be guaranteed a space. CUH security will be monitoring the drop down to ensure that the flow of traffic through the area continues.
We apologise for any inconvenience, this was unfortunately unavoidable and outside the control of the Dental School and Hospital.
EU disabled person’s parking permit/card
Car parking for holders of this card is available in front of the main door to the Dental Hospital. There are two spaces reserved here and they may be accessed by approaching the entrance barrier in front of the Dental Hospital and pressing the button on the intercom system. The operator will then raise the barrier.
There is also a car park for disabled drivers at the side of the Dental School & Hospital near the main entrance to the main Cork University Hospital building. Drivers parking here can access the Dental School & Hospital by using the ramp at the side of the building.
Medical Card Holders (Full)
Please note that Cork University Dental School and Hospital is not part of the HSE and does not operate under the DTSS.
Medical Card holders from HSE South who are referred by a HSE Principal Dental Surgeon are proved with the treatments for which they are referred.
Medical Card holders from outside HSE South must have a letter from a HSE Principal Dental Surgeon confirming that the cost of their treatment will be covered by the HSE.
If a letter from the HSE Principal Dental Surgeon is not provided, a check up fee of €50 plus the cost of any treatment must be paid in full and is non-refundable.
All HSE referrals must be in writing and be received in advance of any treatment being provided.
Debt Collection
The Cork University Dental School and Hospital engages the services of a Debt Collector to recover outstanding debts.
Treatments Offered & Fees
The Dental School & Hospital is a teaching hospital which provides care by both its student dentists, student hygienists as well as by specialist staff. Students provide the best possible dental care under supervision.
The cost of dental care provided by students is significantly discounted in consideration of the patients' participation in the educational process. Your dental care provided by a dental student will take longer than would be the case in general practice. This will include longer treatment times and more appointment times.
A full list of fees is available from each reception area and staff and students will discuss treatment costs before you proceed. Treatment costs for care provided by a specialist staff member are not discounted. See below for a copy of our price list.
A payment plan is available for patients who would like to spread their payments.
Payment for Treatments
All treatments must be paid for on the day treatments are provided. In cases where treatments will continue over a period of time, treatment costs will be discussed with you and a payment schedule can be organised in accordance with the policy in place. Laboratory work associated with treatment must be paid for in advance. If you have any queries, please ask any of our Reception Staff who will be pleased to help.
We accept the following methods of payment at our Reception Desks:
- Cash
- Cheque/Postal/Money Order (made payable to UCC - Dental Hospital)
- Credit or Laser Card
Debt Collection
The Cork University Dental School and Hospital engage the services of a Debt Collector to recover outstanding debts.
PRSI/Tax Allowances
While PRSI contributions/stamps do not provide cover for treatment in Cork University Dental School and Hospital certain dental treatments do qualify for tax relief. (Please note that this is subject to change by the Revenue Commissioners)
Treatments that currently qualify for tax relief include:
- Orthodontics
- Surgical Removal of impacted wisdom teeth
- Crowns, veneers, bridgework
- Root Canal treatment
- Implants.
Med 2 forms are available on request from any Reception Desk - Link to revenue site www.revenue.ie
Hospital Saturday Fund HSF
Members of the HSF may claim for treatments provided by Cork University Dental School and Hospital (excluding Students treatments). Stamped receipts provided for claim purposes. Please check with HSF re entitlements
VHI - Dental Care
Member of VHI D care may claim for treatments provided by Cork University Dental School and Hospital (excluding student treatments). Stamped receipts provided for claim purposes.
Clinic Times
Dental Emergencies
- Patients should attend where possible their own Dentists for any emergencies
- Patient requiring emergency treatment can contact the triage line on (021) 4901100, this line operates between 9 am and 1 pm. You will speak to a dental nurse who will triage your call, in some cases we can offer advice to callers and when you require to be seen by a dentist an appointment will be made for you
Cancelled Appointments
- CUDSH had to cancel a number of routine dental appointments since March 2020 due to COVID19. We are beginning to review and reschedule patients. Patients are being contacted and triaged on clinical need. Our capacity is very much reduced so please bear with us, this is necessary to keep our staff, patients and students safe.
- Patients are advised to contact us and not attend of their appointment if they are
- Displaying any symptoms associated with COVID19
- Awaiting a test result for COVID19
- Self isolating for any reason
- Patients are asked to attend on their own where possible
Attendance at Appointments
- Patients are advised to contact us and not attend of their appointment if they are
- Displaying any symptoms associated with COVID19
- Patients are asked to attend on their own where possible
For further information please phone 021 490 1100 or email dental@ucc.ie.
Charges apply for all treatments. Treatments and Price List 2020
For emergencies after 17:00 hrs, please contact the Accident and Emergency Department, Cork University Hospital at 021 4546400. This service runs from 17:30 – 09:00 hrs Monday to Friday and on a 24 hour basis at week-ends and bank holidays.
Contacts & Scheduling a Visit
You may contact the Cork University Dental School & Hospital in a number of ways.
Telephone: 021 490 1100
E-mail: dental@ucc.ie
Or write to us at:
Cork University Dental School & HospitalWilton
Cork T12 E8YV
Patient Feedback
We welcome your feedback and would like to hear about your experience at the Dental School and Hospital.
Please complete this FEEDBACK FORM to submit your feedback.
Thank you for taking the time to complete this form, it will help us to improve our services.
Treatment Information Leaflets
We would be delighthed if you could complete our patient feedback questionnaire Patient Feedback Questionnaire
Patient Information Leaflets
These forms can be viewed online, downloaded or printed.
Caring for your mouth after tooth extraction
Crowns
Dental Fillings in Children's Teeth
Dry Mouth (161kB)
Eating Disorders & Oral Health Patient Information
Inhalation Sedation (Children)
Instructions for after Surgery Procedures
Local Anaesthesia Paediatrics
Onlay Bone Grafting and Implants
Oral Nutritional Supplements & Oral Health in People with Cystic Fibrosis
A cinnamon and benzoate free diet for orofacial granulomatosis
Wisdom Teeth (144kB)
Oral Health in Older Adults
Oral Health in Older AdultsHow to use face covering when attending Children's Health Services
How to use face covering when attending Children's Health Services
Brushing up on your baby's Oral Health
Brushing up on your baby's Oral Health
Oral Health Advice 2 - 5 year olds
Oral Health Advice 2 - 5 year olds
Oral Hygiene Advice 6 - 11 year olds
Oral Hygiene Advice 6 - 11 year olds
Dental Care for Pre-Teens & Teens
Dental Care for Pre-Teens & Teens
Preventing Dental Trauma
Preventing Dental Trauma
Head & Neck Cancer Patients
Head & Neck Cancer Clinic
If you have any concerns, ulcers, lumps, painful teeth etc please ring us on 021 490 1100 and you will be given a priority apppointment.
Data Protection
CORK UNIVERSITY DENTAL SCHOOL AND HOSPITAL - DATA PROTECTION NOTICE
At Cork University Dental School & Hospital, we treat your privacy seriously. Any personal data that you provide to us will be treated with the highest standards of security and confidentiality, in accordance with Irish and European Data Protection legislation. This notice explains how we collect, use and share your personal data and explains your rights under data protection law in relation to our processing of your data.
Who we are: Throughout this Notice, “we”, “us”, “our” refers to Cork University Dental School & Hospital.
How we collect your personal data: We collect your personal data in a number of different ways. It may be collected directly from you in person, over the telephone, on a form you have completed or when you attend for an appointment. There may also be times when information is collected from your relatives or next of kin and/or as you are referred by your General Practitioner (GP), General Dental Practitioner (GDP) or the Health Service Executive (HSE) for assessment and treatment purposes. During your treatment, health data will be collected by the dentists and other staff taking care of you and will be held in your patient chart.
The types of information we collect: We collect your demographic information including name, address, telephone number, date of birth, spoken language, marital status, nationality and your next of kin details. We also collect any medical history that you disclose during your appointment.
Why we process your personal data: We primarily process your personal data to provide care and treatment to you. We also use your personal data for the following reasons:
to remind you of appointments via letter, phone call and text
for planning, so we can meet future needs for health and social care services
for clinical audit to improve services and ensure high standards of healthcare
for research, to help understand and develop new treatments and techniques. Your consent
will be sought prior to being asked to participate in a research study or to have your personal data used in a research study. Otherwise, the research is done on an anonymous basis (without using your personal data) or consent exemptions may be granted by the Health Research Board Consent Declaration Committee (HRCDC). You will not be identified in any published results without your prior agreement.
to investigate complaints, legal claims or adverse incidents.
Our legal basis for processing your personal data: Under the General Data Protection Regulation (GDPR), we are required to have a legal basis for
processing your data. The legal bases we are relying upon for the purposes outlined above are as follows:
Purpose and Legal Basis under General Data Protection Regulation (EU) 2016/679 and Data Protection Act 2018
Purpose: Treatment of patients and contacting patients regarding appointments
Article 6(1)(f) – Legitimate Interests:
“processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child”.
Article 9(2)(h) – medical diagnosis and the provision of healthcare/treatment:
“processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3”.
Purpose: Clinical Audit
Article 6(1)(e) – Public Interest:
“processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”
Article 9(2)(i) – Public Interest in the area of public health:
“processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross‐border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of Union or Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject, in particular professional secrecy”
Purpose: Research
Article 6(1)(e) – Public Interest (as detailed above)
Article 9(2)(g) – Public Interest
“processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate
to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the
fundamental rights and the interests of the data subject”. In addition, in order to comply with the Health Research Regulations,
explicit consent will be sought from research participants.
Who we share your personal data with: Your personal data will only be shared on a need‐to‐know basis in connection with the specific purposes set out above. For example, we may share your data with other dental professionals who are involved in your treatment, such as your referring dentist or with South Infirmary and Victoria University Hospital (SIVUH)/Cork University Hospital (CUH) for the purposes of processing blood samples, specimen diagnosis or admission to their theatres for certain procedures being carried out under general anaesthetic. We may also share your personal details (i.e. name, address, date of birth and unique identifier) with third parties who provide services to us such as external production laboratories who complete our laboratory requirements e.g. dentures.
How long we keep your data: We will retain your information until you reach 100 years of age, however we may keep it long if you have attended within the previous 8 years.
Cross‐border data transfers: If in the course of processing your personal data it is necessary to transfer your data outside of the European Economic Area, we will only do so on the understanding that we rely on legally approved mechanisms to lawfully transfer data across borders including the Standard Contractual Clauses approved by the European Commission.
Your rights: You have various rights under data protection law, subject to certain exemptions, in connection with our processing of your personal data, including the right:
to find out if we use your personal data, access your personal data and receive copies of your personal data;
to have inaccurate/incomplete information corrected and updated;
in certain circumstances, to have your details deleted from systems that we use to process your personal data or have the use of your personal data restricted in certain ways;
to object to certain processing of your data by UCC;
to exercise your right to data portability where applicable (i.e. obtain a copy of your personal data in a commonly used electronic form;
where we have relied upon consent as a lawful basis for processing, to withdraw your consent to the processing at any time;
to not be subject to solely automated decision;
If you wish to avail of these rights, please contact: The Information Compliance Manager, University
College Cork (Email: gdpr@ucc.ie).
Questions or Complaints: If you have any queries in relation to Data Protection, please contact the Hospital & School Manager, Cork University Dental School & Hospital (021 4901180). If you have any complaints in connection with our processing of your personal data, you can contact University College Cork’s Information Compliance Manager (Email: gdpr@ucc.ie). You also have the right to lodge a complaint with the Data Protection Commission if you are unhappy with our processing of your personal data. Details of how to lodge a complaint can be found on the Data Protection Commission’s website (www.dataprotection.ie), or by telephoning 1890 252 231.