Financial Aid for Part Time Students
For any student experiencing financial difficulty the following supports are in place:
ACE have a strong relationship with the Lough Credit Union in Cork and secured a competitive student loan rate for ACE students, this rate is competitive in the market and is lower than other credit unions. The rate is fixed and will not increase following the upcoming ECB rate increase. A loan will be offered to ACE students once they demonstrate capacity to pay, and it will allow ACE students to repay fees over a twelve month plus period. The Lough Credit Union is student friendly, nearby, flexible and is open to anyone who lives, works or studies in the area.
Their loans team offer an onboarding facility, for further details students can contact loans@lough.cu.ie
Their website is https://loughcu.ie/
Potential applicants should identify themselves as ACE students.
When and How Much Must I Pay?
1) Student can pay fees in full during online registration
2) Student can pay fees in two instalments. Minimum first instalment 50% of total fee due. The balance is to be paid by 31st January.
NOTE: CPD applicants must pay their fees in full at the application stage if the fees are less than €1000 for the course.
Where registration is other than Academic Year start date please note the following payment dates.
| Start Date |
Registration |
Balance Due |
| April |
50% of Fees Due |
30th July |
| July |
50% of Fees Due |
31st October |
| October |
50% of Fees Due |
31st January |
| January |
50% of Fees Due |
30th April |
Any student with an outstanding fee who has not engaged with ACE Finance (acefinance@ucc.ie) will be unable to progress to the next year of their course or request transcripts or attend their conferring.
Student IT Support
UCC Services Portal is your first port of call for student queries or issues. Here you can log your own support ticket with our Student IT Helpdesk and view any tickets you've previously logged with us.
To access the UCC Services Portal please use the link below:
UCC Services Portal
The Student IT Helpdesk is located in the Boole Library.
Alternatively, you can reach Student IT Support by email at sit@ucc.ie or by phone at 021 490 2120 and selecting option 2.
Multi Factor Authentication
Please note that all students must secure their account with Multi-factor Authentication (MFA) first and then reset their password before they can logon to Student services such as Canvas and Student email (umail). To do this, please follow the student account set up steps below in the order that they are presented in. You can also follow this step by step video here :
Step 1
Sign in to https://www.ucc.ie/o365 with your UCC email address and your temporary password. If you are a returning student, please follow the instructions above first.
Step 2
For MFA you have the option to choose verification by SMS text messages to your phone or to use the authenticator app (which is preferred and works over Wi-Fi so is useful for international students). Further information here Multifactor Authentication | University College Cork (ucc.ie)
Step 3
Once MFA is setup on your UCC student account, you must now reset your password. Go to Microsoft Online Password Reset
Step 4
Please ensure that you login to your umail account with your newly reset password. Your umail address is provided at the top of this email. You can access the link here http://umail.ucc.ie/
Please contact the Student IT Helpdesk at www.ucc.ie/en/sit/support/ or phone 021-490 2120 option 2. You can also email sit@ucc.ie
Self Service Password Reset
Rest your password
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