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Assertive Communications in Challenging Times

Participant Group: All Staff

Facilitator: Adaptas Training

Overview

  • Identifying the characteristics of aggressive, passive and assertive behaviour
  • Understand why and when we need to be assertive
  • Recognise if we are ‘people pleasing’ or falling into what is called the ‘fawn’ response
  • Understand how our body language, language and interactions with others drives different behaviours in them
  • Explore the laws of influence
  • Understanding how our reactions can drive aggressive and passive behaviours in others
  • Tips for dealing with disagreement
  • Understand other people's communication styles
  • Practice confident communication

 

Date: Tuesday 21st May 2024

Time: 9.30am - 12.30pm

Location: Zoom

Open for booking Via ESS

Staff Wellbeing & Development

First Floor, Block E, Food Science Building, UCC, T12 YN60

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