The Communication Cogs
Our Rationale:
The rationale for developing the glance card was to create a resource that was easy to access in hard copy or digital form, usable during an active conversation or for reflection from time to time. The group wanted to create a simple document that could be quickly glanced at to support communication. The window of opportunity for communication may be small, and every contact matters. Not being listened to can lead to mistrust and, in turn, impact present and future relationships.
Our Aim:
To create an easy-to-use resource that highlights, recognises, and addresses communication and its role in building, forming and retaining relationships with families, external agencies and within TUSLA.
Objectives:
- Highlight current challenges in terms of communicating with families, external agencies and internally within TUSLA.
- Create a resource to support, reflect on, and develop skills to support communication.
- Create a resource that allows for open discussion and, in turn, impacts on care, respect and strengthened relationships.
Resources