What is multi-factor authentication (MFA)

Multi-factor authentication (MFA) is an extra layer of security for your university logon account. Verifying your identity using an additional factor (something you have in your possession, such as your phone) prevents others from accessing your account, even if they know your password. 

Protecting University systems and data requires strong authentication. As part of changes being introduced by Microsoft to Multi-Factor Authentication (MFA) from February 2027*, IT Services will be encouraging the use of the Microsoft Authenticator app as the primary method for MFA  

What should you do now? 

The most important thing you can do is ensure that your Microsoft Authenticator app is working correctly on your current phone.  

• Confirm that Microsoft Authenticator is installed on your current device. 
• Verify that you can approve sign-in requests using the app by visiting  My Sign-Ins | Security Info | Microsoft.com
• Remove any unused devices/ authentication methods from your security information. 

or

• Call to our drop-in clinic taking place in The Atrium of The Hub on the 14th of October from 9 a.m. to 5 p.m.  A member of the IT Services team will help check your authentication methods and get Microsoft Authenticator App working on your device. 

Guide to Setting up MFA on your IT Staff Log On Account

This guide references MFA set up for Student accounts but it's the same process for Staff accounts.

If you currently use SMS text messages for MFA 

If you receive authentication codes by text message, we encourage you to move to the Microsoft Authenticator app during this month's security awareness campaign. 

Need help – Switching MFA methods? 

Please log  a request in the Microsoft Authenticator Support Request form and one of our dedicated agents will be in contact to assist you. 

We will also have a drop-in clinic in the atrium of The Hub on the 14th of October from 9 a.m. to 5 p.m. 

Need help - No access to any MFA methods? 

To have your MFA reset please email helpdesk@ucc.ie 

Please also provide a contact number so we can reach you once your MFA has been reset. 

In your email, please include:   

• A clear photo or scan of your UCC Staff ID card or another valid photo ID (passport or driver’s licence). 
  
• Your ucc email address