UCC Postgraduate courses

Higher Diploma in Languages and Global Software Business

About This Course

Fact File

Course Outline

Do you hold a graduate degree in Chinese, French, German, Italian, Japanese, Korean, Portuguese, Spanish or in English (if you are a non-native speaker of English)? Are you interested in advancing your career opportunities in multilingual global software and technology companies?

Then the Higher Diploma in Languages and Global Software Business is just for you! Our exciting new Higher Diploma course (QQI/NFQ Level 8) will strengthen your existing language skills and will help you to develop competencies in relation to the ICT, software sales, technical support and localisation skills which are necessary for managing global relationships in the ICT sector. We will also provide you with the intercultural communication skills necessary for the global world of work. 

This diploma is delivered in an online learning format that will train you in areas essential to the industry such as the fundamentals of IT and software and supporting technology users. Innovative and challenging, this bespoke diploma also includes project experience with specialist software companies that will be industry-mentored.

Apply for the Higher Diploma in Languages and Global Software Business at UCC and open the door to a career that combines your language skills with emerging technologies and markets.

The Higher Diploma in Languages and Global Software Businesswill enable graduates to:

  1. develop skills and demonstrate knowledge of technology and software sales,
  2. develop skills and demonstrate knowledge of technology and software localisation,
  3. develop skills and demonstrate knowledge of technology and software support,
  4. develop the skills to negotiate a global workplace where intercultural competencies are required,
  5. reinforce and make “work ready” their existing language competencies of graduates, including the capacity to undertake independent research in the target language,
  6. develop and apply problem solving skills to real world problems, through student work supported by both industry and UCC staff.


Module Descriptions

LL5006 ICT and Localisation

The practice of translating and adapting a product or a service to a particular language, culture, and geographic market, has emerged as key to global marketing. This module provides a profile of the localisation industry, focusing on the cultural and technical aspects of the localisation process. Students will gain knowledge on the practical aspects of localisation, learning about translatable components in a localisation project, with particular reference to website localisation (i.e how a website is translated from one culture and language to another). You’ll become familiar with the use of Computer Aided Translation (CAT) Tools such as SDL Trados, which is the leading software used in the localisation industry, and other digital tools (such as SDL MultiTerm) used in the language industry and by professional translators.

LL5005 Negotiating Knowledges in Networked Societies

This module provides students with the tools to recognise and embrace the complex ways in which we communicate within and across cultures, in a variety of texts and contexts. Focusing on critical discussions of key concepts such as intercultural communication, migration, mobility, plurilingualism and technology, it demonstrates how Humanities approaches can inform our response to a global business environment. In doing so, it encourages students to make meaningful connections between their theoretical engagement with these ideas and the technical knowledge of the software business acquired elsewhere in their programme.

Language module 

In this module you will develop your advanced language skills in the four areas (reading, writing, listening, speaking) and work them into a real-life business setting. This self-directed module will involve exposure to a wide range of language and, with the help of your tutor, will equip you with skills to carry out different tasks in a professional and business environment at C1 level (European Framework for Languages). At the end of this module, you should be able to create and develop a business plan in a written form and explain and defend orally the plan.

LL5004 Language Research Project 

In the target language of your choice, you will research and write a 2,000 word research essay and give an oral presentation on an approved a topic of their choice related to the Global Software Business world. This research essay connects to other modules on the programme and you will be able to draw substantially on sources and research undertaken during the Higher Diploma. You will receive the support of a tutor for this self-directed learning module.

IS5004: IT Solution Selling and Digital Business

Selling is one of the most important activities in any business and the sales landscape has been digitally transformed to an enormous extent in recent years. This module looks at the role of the salesperson in identifying customer needs and solving customer problems in the modern digital business environment. Several practical tools and frameworks will be introduced to support go-to-market strategies and entrepreneurial activity. Design thinking methodologies will be employed to create customer journey maps that result in better customer experiences. Industry speakers from a range of tech companies will provide insights into commercial best practices.

IS5005: Technology and Solutions for the Sales Process and the Management of Global Business

This module examines how sales management practices in organisations are enabled and augmented by technology. Processes such as customer identification and engagement, account planning, sales and marketing analysis, have been impacted by new communications technology and customer relationship management (CRM) software as well as advances in machine learning, artificial intelligence (AI) and data analytics. Sales strategies for building sales capabilities in the digital world will be critically evaluated. Guest speakers will share their experiences of using technology to create long-term value for their customers as well as their own organisations.

IS5001: IT and Software Fundamentals

Information Technology has become pervasive in all our lives and information systems have transformed the way that global business is carried out. This module examines how information systems are used in organisations to solve problems and achieve business objectives.  The components of an information system will be described, giving an introduction to the technical aspects of computer hardware, software and telecommunications. The evolution of information systems in business and society will be critically evaluated and discussed.

IS5002: Supporting Technology Users

Supporting customers and users is a critical activity for many organisations. Indeed, effective support can often make the difference between retaining or losing a customer. This module describes the technical support environment, covering common failure and defect troubleshooting issues, as well as effective techniques for communicating with users and customers.  Strategies and processes for effective management and resolution of customers issues will be discussed and applied.

IS5003   Applied Industry Project (Summer months)

This is an exciting, real-world project. It will be a group-based, industry-mentored execution of case study project in which students apply data, analysis, and process development to real world problems. It will foster project solving, project management, and client interaction skills in order to ensure employment readiness.

 

Additional Teaching Mode Information

Given the current public health advice related to physical distancing, this programme will be delivered by live online classes, online recordings. 

Course Practicalities

Timetable information:

Teaching in 2021/22 will take the form of online teaching

Timetable for Semester 1

LL5006 ICT and Localisation (5 credits) Monday 5-6pm

IS5001  IT and Software Fundamentals (5 credits) Thursday 3-5pm

IS5004  IT Solution Selling and Digital Business (5 credits) Monday 3-4pm, Tuesday 4-5pm

Language module (10 credits) Self-directed with tutorial support

 

Timetable for Semester 2

LL5005 Negotiating Knowledges in Networked Societies S1 (10 credits) Friday 2-4pm

LL5004 Language Research Project (5 credits) Self-directed with online and tutorial support

IS5002  Supporting Technology Users (5 credits) Andrew O’Donovan (VMWare) Tuesday 6-7pm (pre-recorded) and a live lecture from 6-7pm on Thursday

IS5005  Technology and Solutions for the Sales (5 credits) Monday 3-4pm, Tuesday 4-5pm

 

Modules for this programme will be delivered online. These sessions will help students connect with each other and with their lecturers, reinforce module content and build transferable skills, and interact with industry leaders and other experts. We look forward to providing you with a high-quality online learning experience that will help you to learn, grow, build your professional networks, and finish the programme ready to take the next step in your career.

Why Choose This Course

This programme is designed for high-achieving language graduates who wish to work in global software and technology sales and support sectors. Global software and technology industries are a rapidly expanding sector within the Irish and EU economy. This conversion course offers language graduates the opportunity to upskill for, and to gain experience in, this dynamic and expanding sector. 

Skills and Careers Information

What are the employment opportunities in this field?

The Higher Diploma in Languages and Global Software Business specifically addresses the need highlighted by employer reports for language skills in the ICT sector, as well as those identified in Global Ireland: Ireland’s Global Footprint to 2025. Graduates of the HDip can expect to find their acquired ICT and language skills in demand across roles such as:

  • Technology and Software Sales, Account Management, and Sales Engineering
  • Technology and Software Localisation and Translation,
  • Technology and Software Post-Sales Support, Customer Support, and Technical Support

Are there any career workshops included as part of this course?

Students will have access to the UCC career services. Main activities will include:

  1. Career coaching to formulate individual career action plans leading to employment, reflecting on: 
    1. Where are they now in their careers?
    2. Where do they want to be?
    3. Strategies for gaining employment on completion of the programme.

  2. Job readiness workshops will be built into the programme as outlined below:
    1. Positioning oneself for job readiness: Setting realistic career objectives; Understanding strengths and skills; Learning from successful role models; Developing a career management strategy.
    2. Moving forward into a job: Taking action by developing career goals and implementing them;
    3. Creative job-hunting both on-line and off-line; Written applications, CVs and interview preparation and implementing career plans.

  3. Participants will be given the opportunity to meet employers by attending UCC organised recruitment fairs, jobs roadshows and other events where employers will be invited on campus to meet students.

Requirements

Applicants must have:

  • A minimum Second Class Honours Grade 2 in a primary honours degree (NFQ, L8) in one of the following languages: Chinese, French, German, Italian, Japanese, Korean, Portuguese, or Spanish

           and

  • Second Class Honours Grade 1 (CEFR language level of B2.2/C1) in their final year language module

For the purposes of this programme B2.2 will be deemed equivalent to a 2.1 result in the graduate’s final year language module.

Applicants who are native speakers of one of the above listed languages and have a primary degree in English may also apply.

In the event of competition for places, graduates will be selected on the basis of language module results in the final year of their degree.

A quota will be allocated to applicants who do not meet these entry requirements. These applicants will be considered under Recognition of Prior Learning and assessed on the following factors:

  • Academic achievement
  • Prior Work Experience
  • Letter of Reference
  • Personal Statement

All applicants whose first language is not English must provide evidence of English language proficiency: See our English language proficiency requirements. 

Fees and Costs

As part of the Human Capital Initiative (HCI), for 2021, the HEA will be subsidising spaces on this programme. 

  • Standard EU Fee: €8,000
  • 90% Subsidised Fee: €800 payable by applicant
  • 100% Subsidised Fee: No course fees payable by applicant

For full details on subsidies available please see 'What will it cost?' on the main HCI Pillar 1 webpage

How Do I Apply

Currently closed for applications

Fill out our expression of Interest Form for 2022 

Interest in Human Capital Initiative Course

Applications will be accpted online at Springboard Application System

Candidates are advised to apply early as high demand is anticipated and places are limited.

Applications will NOT be assessed until all supporting documentation has been received. Please ensure that you have the documentation below available at the time of application. Documents must be combined into one zip file and uploaded. Uploading of multiple documents is currently not facilitated.

For mainstream applications, you will need:

  • Copies of transcripts and parchments for any previous relevant educational qualifications
  • Personal / Motivation Statement - In 500 words or less, please state:
    • 1) Why you wish to study this programme at University College Cork
    • 2) How you meet the programme entry requirements.
  • Current CV
  • Copy of of an up to date University approved English language exam e.g. IELTS, TOFEL, Duolingo etc., for non-native English speakers

For applications considered under Recognition of Prior Learning (RPL), you will need:

  • Copies of transcripts and parchments for any previous relevant educational qualifications
  • Current CV
  • References where applicable
  • Personal / Motivation Statement - In 500 words or less, please state:
    • 1) Why you wish to study this programme at University College Cork
    • 2) How you meet the programme entry requirements.
  • Copy of of an up to date University approved English language exam e.g. IELTS, TOFEL, Duolingo etc., for non-native English speakers

Apply online via the Springboard Platform

For queries regarding course content or timetables please contact

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