Developing Staff Expertise

This project group acknowledges the level of professionalism among administrative staff and seeks to further support and develop staff by:

  • Creating structured for exchange/shadowing.
  • Developing bespoke training courses and resources utilising UCC expertise.
  • Delivering courses, seminars, workshops and conferences with and for external organisations.
  • Piloting a local induction for student experience staff.
  • Considering requests for information sessions for existing staff to familiarise themselves with the work of the SEO and its related services.

Outcomes for this group include:

•             Staff Coffee Mornings - Regular coffee mornings have been held  for Student Experience staff.

               These coffee mornings help staff to learn more about what different services offer and also meet with other staff


•             Draft Guidelines for Work Shadowing in the Student Experience area. Guidelines completed pending approval.

•             Draft SE Induction Manual. Manual completed pending approval.

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