Frequently Asked Questions

Student IT Services FAQ

Student IT Services FAQ

IT Services for Students FAQ

The IT Services department manages a number of open access computer rooms for use by registered UCC students

  1. Where are all the computers that I can use?
  2. How do I Log on?
  3. What do I do if I have a problem?
  4. How can I save my files?
  5. Can I use USB memory sticks/thumb drives etc?
  6. Are there any Computer Training Courses Available?


1 Where are all the computers that I can use?

The IT Services department maintains almost 800 computers across UCC which are accessible to all students in UCC. Go to  for a full list of locations.

Departmental Computers

Departments such as Computer Science, Business Information Systems, Engineering and others also maintain their own computer labs, bringing the number of student computers on campus to almost 2500. Access to these departmental labs is managed by the relevant department.

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2 How do I Log on?

  • When seated at a computer, press the keys "Ctrl", "Alt" down while pressing the "Delete" key.
  • This brings up the Log on dialogue box, type in your log in details
    • Username: Student ID number.
    • Password:Your Student IT Account password
      • You can obtain your Student IT Password from the IT Helpdesk in the Boole Basement on presentation of your Student ID card. The very first time you Log on to a computer, you will be asked to change the randomly generated password that you obtained from the IT Helpdesk to something that you yourself decide upon.

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3 What do I do if I have a problem?

The staff in the IT Services Helpdesk for Students are very approachable, and are there to help you. They will be identifiable by their navy coloured t-shirts with "IT Services University College Cork" written on them. They may not always know the answer straight away, but will always try to solve the problem.

Alternatively, you can log a support call

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4 How can I save my files?

 UCC does not offer central storage to students via their Student IT Account login. However you do have the following options:

  • Upload files to your Umail using Google Drive
  • Attach a file to an email
  • Save your work on a USB memory stick 

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5 Can I use USB memory sticks/thumb drives etc.?

 Yes you can. We have installed USB extension cables to make this easier for you.

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6 Are there any Computer Training Courses Available?

Yes - but the courses available to you depend on whether or not you are an undergraduate student or a postgraduate student.


Online Training via Canvas


The ECDL training mentioned above is also available to postgraduate students. Further more postgraduates can attend the  offered by the Computer Training Centre. Details of the Computer Training Centre's can be found on their website.

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Student IT Services

Boole Basement, University College Cork, College Rd.