Password Reset
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SSPR Self Service Password Reset (Students)
About Self Service Password Reset (SSPR)
The Self Service Password Reset tool enables studetns to reset their UCC Student IT password, from anywhere and at anytime, without the need to reach out to our Student IT Helpdesk. The Self Service Password Reset Tool can be used when students have forgotten their password but can also be used simply for student that wish to update their current password.
In order to use the Self Service Password Reset tool, students must have Multi-Factor Authentication set up on their Student IT account and have access to the device on which their MFA is set up.
For more information on UCC's password standards (the minimum complexity guidelines your password will need to meet) see our reel below:
Self Service Password Reset FAQ
- How do I set up SSPR on my Student account?
- How do I reset/change my Student IT account password?
- Can I reset/change my password if I have lost my phone and I cannot logon to http://o365.ucc.ie to update it?
- I'm abroad and need to reset/change my password - can I do this?
- How many times can I reset/change my password in a short period of time?
- How is the data I provided stored?
- I still have a problem?
How do I set up SSPR on my account?
To use Self Service Password Reset (SSPR), you must have Multi Factor Authentication (MFA) already configured for your account and have access to the phone used with it. For more information on how to configure MFA, please see our MFA information page.
How do I reset/change my Student IT account password?
The only way to reset your Student IT account password is to use Self Service Password Reset.
- In a browser, navigate to https://passwordreset.microsoftonline.com (this is a microsoft page but once you enter your ucc email address you will be taken to the UCC branded page from here onwards)
- You will be prompted to enter your UCC student email address in the User ID field and the displayed characters in the field below. Click Next.
- Select 'I forgot my password' and click Next.
- Select your method of MFA verification. You will need to choose the verification method that you have previously set up on your device.
- Enter your new password in the new and confirm new password fields. Click Finish.
- You will receive "Your password has been reset" message to confirm your password has been successfully reset.
- The password on your account has now been reset. Please ensure you update all your devices (phones, tablets, and PCs) and the applications that use it (Outlook, Eduroam etc) with your new password
Can I reset/change my password if I have lost my phone and I cannot logon to http://o365.ucc.ie to update it?
Self Service Password Reset is the recommended way to reset your password. If you cannot logon to http://o365.ucc.ie to update your phone number you will need to contact our Student Helpdesk.
I'm abroad and need to reset/change my password - can I do this?
Yes. You can reset your password from anywhere that you have access to the internet, you will also need to have access to the device that you have set up with MFA.
How many times can I reset/change my password in a short period of time?
You may try 5 password reset attempts within an hour before being locked out for 24 hours.
How is the data I provided stored?
The data you provide is stored securely in one of the Microsoft Data Centres in Europe. This data is encrypted both at rest and in transit. This data is used for the security of your account i.e. SSPR and MFA, and will not be used for any other purposes. This data is NOT used or transferred to any other UCC system.
Please log a call with our Student IT Helpdesk 021-4902120 or Email sit@ucc.ie
UCC Password Policy
New passwords must be at least fourteen characters/digits long, containing at least three of the following four categories
- Uppercase characters A - Z
- Lowercase characters a - z
- Digits 0 - 9
- Special characters ~!@#$%^&*_-+=`|\(){}[]:;"'i><,.?/
Selecting a Strong and Secure Password
For advice on setting a strong and secure password for your UCC Student IT account, check out our reel below: