Student IT Account FAQ

Student IT Account FAQs - Password

1. What is my Student IT Account username and password?
2. What happens if I forget my password?
3. I forgot my password and it says to enter my 'secondary email address', what is this?
4. Can I change my Student IT Account Password?
5. My logon does not work, what do I do?
6. Student IT Account Password Rules

Student IT Account FAQs - Student Services

1. What can I access using my Student IT Account account?
2. How do I access Blackboard?
3. How do I access Umail?
4. How do I access MyStudentAdmin?
5. How do I access my Library Account?

Student IT Account FAQs - Password

1 What are my Username and Password for Student IT Account ?

Your username is your student number

Your initial Student IT Account password will be sent to you from the relevant Admissions office. 

Note: Your Student IT Account Password is case sensitive

2 What happens if I forget my Student IT Account password? 

• You can reset you password here
• You will be requested to enter your student number and your secondary email address.  
• When you enter these, click on the Send button.  

The system will then validate the student number and secondary email address you provided and, if valid, a link will be sent to your ‘secondary’ email address.  Once you click on the link you will be able to set your new password.

Please note:  Your new password will need to contain 3 of the following 4 categories:

• Uppercase Characters A-Z
• Lowercase Characters a-z
• Digits 0-9
• Special Characters !/?@#~><][{}\

Security issue:  Ensure that you do not divulge your login details, including secondary email address, to others. Treat these details as securely as your online banking credentials.

If you do not know your secondary email address contact sreo@ucc.ie

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3 I forgot my Student IT Account Password and it says to enter my ‘secondary email address’, what is this?

Your Secondary email address is an alternative email address which you entered in into MyStudentAdmin at registration time.  This is where a new Student IT Account password will be sent if you forget your current one.  If you never set one up, or you no longer have access to it please contact sreo@ucc.ie  with your student number and details, who will be able to reset it for you.

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4 Can I change my Student IT Account password?

Yes, you may. To change your current Student IT Account password: https://mystudentadmin.ucc.ie/pwStudentIT/
On the Change Password page enter your student number, your old password and the new password you want to use.  You will need to confirm the new password.

Please note:  Your new password will need to be eight characters long, and  contain 3 of the following 4 categories:

• Uppercase Characters A-Z
• Lowercase Characters a-z
• Digits 0-9
• Special Characters !/?@#~><][{}\

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5 My logon does not work, what do I do?

Step 1: Use the forgot Password facility. See above for information

Step 2: Contact the Student IT Helpdesk or alternatively, you can log a support call

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6 Student IT Account Password Rules

New Student IT Account Passwords must be at least eight characters/numbers long containing at least three of the following four types

• uppercase characters (A - Z)
• lowercase characters (a – z)
• numbers (0 -9)
• special characters (*/+    etc. ) 

Examples:   Refg89*Y    def8BrRT

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Student IT Account FAQs - Student Services

1 What can I access using my Student IT Account account?

Virtually all UCC IT Services can be accessed. Certain departments will have their own systems.

• MyStudentAdmin
• Blackboard
• Student Email
• Smartcard TopUp
• Eduroam
• Student IT Services

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2 How do I access Blackboard?

For more information see the Blackboard FAQ.

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3 How do I access Umail?

For more information see the Umail FAQ

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4 How do I access MyStudentAdmin?

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5 How do I access my Library Account?

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