Welcome

Welcome

You are very welcome to the Mature Student Office Webpage.

Our office supports all mature students in UCC studying full-time undergraduate degrees, as well as those of you considering and contemplating full-time study in the University. We offer a wide range of supports and initiatives specifically designed for mature students and for enhancing your mature student experience.

Our office is a place where mature students can come to be listened to, ask questions, and all within an open, honest, non-judgemental and empathetic environment. We advise mature students on how best to use the student services available to them within the University and we provide customised and dedicated supports responding to the diverse and unique needs of all our mature students.

If you are considering studying here in UCC please take the time to read through our Mature Student Guide (Click here for link) and please note that a mature student is defined as a person who is at least 23 years of age on 1st January of the year of entry to the university. There is no upper age limit. 

Whether you are beginning your journey as a Mature Student, or well on your way, we are here for you all and sincerely congratulate you on your commitment to your undergraduate degree, well done! We operate an open door policy in the Mature Student Office so please don’t hesitate to contact us with any question, at any stage of your academic journey.

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Clíodhna O’Callaghan, Mature Student Officer, UCC

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Name:  Clíodhna O'Callaghan

Position:  Mature Student Officer

Telephone No.:  00 353 (0)21 490 3670

Email:  c.ocallaghan@ucc.ie or mso@ucc.ie 

  

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Name:  Damian Butler

Position:   Mature Student Retention and Educational Support Officer

Telephone No.:   00 353 (0)21 490 2141

Email:   damian.butler@ucc.ie  or msosupport@ucc.ie 

 

Name:  Carol Kennedy

Position:   Executive Assistant

Telephone No.:   00 353 (0)21 490 1873

Email:   c.kennedy@ucc.ie or mso@ucc.ie 

 

Support offered by the MSO for registered students

Academic difficulties: Academic support offered by the MSO will be assessed on a case by case basis. If the difficulty is within the academic sphere then we may need to consult with relevant staff in your department to assess your support needs and your permission will be required for this.

Financial Difficulties: The UCC Budgetary Advisor is available to advise students who are experiencing financial difficulties.  Contact Evan Healy on 021 4902151 or make an appointment on -  http://www.ucc.ie/en/studentbudget/budgetingappointment/ .  The Student Assistance Fund is a means tested financial support for students experiencing financial hardship.  For more information click http://www.ucc.ie/en/saf/ .

Other difficulties that impact on a student’s ability to study: Life crisis can occur at any time and can take many forms.  We, in the MSO, are well aware that for mature students balancing home/work and study can be difficult.  We are available to listen to your particular issue and point you in the right direction to get help and support.  Sometimes we can help a student to successfully address an issue immediately and other times the difficulty may be beyond our resources and other service areas within the University may be required.

Confidentiality

The information that you provide within MSO is confidential to the office.

Information given to a staff member by you will not be disclosed to others outside of the office without your consent, except in the following exceptional circumstances:

  1. If there is a serious concern that there may be a threat to the safety or life of you or others.
  2. In the context of criminal behaviour and disclosures required by legal process.
  3. In the context of child protection issues.

In the above exceptional circumstances, it may become necessary to break confidentiality.

In the context of such exceptional circumstances information may be given to the appropriate third parties without the students consent. Every reasonable effort will be made by staff to inform the student of their intended actions. However, protecting the safety of the student and the safety of others takes precedence.

Apart from the exceptional circumstances previously specified, information is shared with other services / third parties only with the students consent.

Complaints Policy If you have a complaint about the Mature Student Office please follow our complaint policy procedures here

Feedback We would appreciate frank feedback on your experience as a user of MSO, so that we may evaluate and develop the support delivered to students.

Clíodhna O'Callaghan

Mature Student Officer

 

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