An accredited counsellor and psychotherapist, mediator and member of the PMA (Professional Mediators Association), Joan has extensive experience of staff development, working with a variety of corporate organisations across a broad range of market sectors. Her work involves Performance Coaching to clients from Blue Chip organisations, Back to Work Assessments and Reports to Organisations, Conflict Mediation and Post-Trauma On-Site Support. Joan is a member of the UKASFP and has over ten years experience of working within Solution Focused models.
Joan is a qualified lecturer and has extensive experience in both training and lecturing, particularly in the fields of stress management, communication skills and change management. She also works as a Behavioural Health Consultant helping clients to develop effective non-invasive behaviour management methods.
Joan has over twelve years experience of working with corporate and public sector organisations.
Joan will present one of the parallel sessions on Friday morning at 11.20. The title is 'Courageous Conversations'. This workshop aims to guide HR personnel through the art of coaching staff on engaging in difficult conversations. Through experiential learning, the participants will learn effective approaches to supporting others in conducting courageous conversations, what are common pitfalls and how to avoid them and how to conduct a conversation to achieve the desired outcome.