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Service Availability Chart

Can I connect to the UCC network?

Service	UCC Owned PC	Staff Owned/Home PC	Retired Staff Owned/Home PC
Wi-Fi	Service Available	Service Available	Service Available
LAN - UCC cabled network	Service Available	Service NOT Available	Service NOT Available
Configure UCC Email	Service Available	Service Available	‌Self-Service Available

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

Can I avail of Central Purchasing?

Service	UCC Owned PC	Staff Owned/Home PC	Retired Staff Owned/Home PC
PC Purchasing - Dell/Windows	Service Available	Service Available	Service Available
PC Purchasing - Apple/Mac OS	Service Available through 3rd party	Service Available through 3rd party	Service Available through 3rd party
PC Purchasing - Accessories	Service Available through Advantage Scheme	‌Service Available through Advantage Scheme	‌Service Available through Advantge Scheme

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

Can I get support if my PC has errors?

Service	UCC Owned PC	Staff Owned/Home PC	Retired Staff Owned/Home PC
Helpdesk Services - Diagnosis & Repair	‌Service Available	‌Service Available through Advantage Scheme	‌Service Available through Advantage Scheme
Sanitisation & Removal of Hard drives	Service Available through 3rd party - TCSI	Service Available through 3rd party - TCSI	Service Available through 3rd party - TCSI

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

What software is available to me?

Service	UCC Owned PC	Staff Owned/Home PC	Retired Staff Owned/Home PC
Software - MS Office	Site Licence Available	Home Use Program (minimum cost)	No Licence Available
Software - Endnote	Site Licence Available	No Licence Available	No Licence Available
Software - SPSS	Site Licence Available	‌Site Licence Available‌	No Licence Available
Software - F-secure	Site Licence Available	Site Licence Available	Licence Available
Software - Minitab	Licence Availalble	No Licence Available	No Licence Available
Sofware - SAS	Site Licence Available	Site Licence Available	No Licence Available
Software - Visual Studio	‌Licence Available through Dreamspark	‌Licence Available through Dreamspark	No Licence Available
Software - Mathematica	Licence Available for SEFS staff only	Licence Available for SEFS staff only	No Licence Available
Software - Windows OS	Site Licence Available	No Licence Available	No Licence Available
Software - Mac OS	No Licence Available	No Licence Available	No Licence Available
Software - Other	Academic pricing available through 3rd party	Academic pricing available through 3rd party	Academic pricing available through 3rd party

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

Personal Computer Support

Summary: What personal computer support is available for UCC staff.

Primary users of this service: Staff, Retired Staff

Who to contact to use this service: E: helpdesk@ucc.ie | T: 490 2120 | IT Services |

Contact to discuss this service:

Strategic Focus: Staff Experience

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