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Service Availability Chart

Can I connect to the UCC network?

ServiceUCC Owned PCStaff Owned/Home PCRetired Staff Owned/Home PC
Wi-Fi Go buttonService Available Go buttonService Available Go buttonService Available
LAN - UCC cabled network
 Go buttonService Available Stop buttonService NOT Available Stop buttonService NOT Available
 Configure UCC Email Go buttonService Available Go buttonService Available Caution button‌Self-Service Available

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

Can I avail of Central Purchasing?

ServiceUCC Owned PCStaff Owned/Home PCRetired Staff Owned/Home PC
PC Purchasing - Dell/Windows Go buttonService Available Go buttonService Available Go buttonService Available 
PC Purchasing - Apple/Mac OS Caution buttonService Available through 3rd party Caution buttonService Available through 3rd party Caution buttonService Available through 3rd party
PC Purchasing - Accessories Caution buttonService Available through Advantage Scheme Caution button‌Service Available through Advantage Scheme Caution button‌Service Available through Advantge Scheme

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

Can I get support if my PC has errors?

ServiceUCC Owned PCStaff Owned/Home PCRetired Staff Owned/Home PC

Helpdesk Services -
Diagnosis & Repair

 ‌Go buttonService Available

Caution button‌Service Available through Advantage Scheme

 Caution button‌Service Available through Advantage Scheme
Sanitisation & Removal of Hard drives Caution buttonService Available through 3rd party - TCSI Caution buttonService Available through 3rd party - TCSI Caution buttonService Available through 3rd party - TCSI

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

What software is available to me?

ServiceUCC Owned PCStaff Owned/Home PCRetired Staff Owned/Home PC

Software - MS Office

Go buttonSite Licence Available

Caution buttonHome Use Program (minimum cost)

Stop buttonNo Licence Available

Software - Endnote

Go buttonSite Licence Available

Stop buttonNo Licence Available

Stop buttonNo Licence Available
Software - SPSS

Go buttonSite Licence Available

Go button‌Site Licence Available‌

Stop buttonNo Licence Available
Software - F-secure

Go buttonSite Licence Available

Go buttonSite Licence Available

Go buttonLicence Available
Software - Minitab

Go buttonLicence Availalble

Stop buttonNo Licence Available

Stop buttonNo Licence Available
Sofware - SAS

Go buttonSite Licence Available

Go buttonSite Licence Available

Stop buttonNo Licence Available
Software - Visual Studio

Caution button‌Licence Available through Dreamspark

Caution button‌Licence Available through Dreamspark

Stop buttonNo Licence Available
Software - Mathematica

Caution buttonLicence Available for SEFS staff only

Caution buttonLicence Available for SEFS staff only

Stop buttonNo Licence Available
Software - Windows OS

Go buttonSite Licence Available

Stop buttonNo Licence Available

Stop buttonNo Licence Available
Software - Mac OS

Stop buttonNo Licence Available

Stop buttonNo Licence Available

Stop buttonNo Licence Available
 Software - Other Caution buttonAcademic pricing available through 3rd party  Caution buttonAcademic pricing available through 3rd party Caution buttonAcademic pricing available through 3rd party

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

Personal Computer Support

Summary: What personal computer support is available for UCC staff.

Primary users of this service: Staff, Retired Staff

Who to contact to use this service: E: helpdesk@ucc.ie | T: 490 2120 | IT Services |

Contact to discuss this service:

Strategic Focus: Staff Experience

Service Webpage

IT Helpdesk

IT Services Department

Seirbhísí TF

Room 3.34, 3rd floor, T12 YN60

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