Service Availability Chart

Can I connect to the UCC network?

ServiceUCC Owned PCStaff Owned/Home PCRetired Staff Owned/Home PC
Wi-Fi Go buttonService Available Go buttonService Available Go buttonService Available
LAN - UCC cabled network
Go buttonService Available Stop buttonService NOT Available Stop buttonService NOT Available
 Configure UCC Email Go buttonService Available Go buttonService Available Caution buttonSelf-Service Available

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

Can I get support if my PC has errors?

ServiceUCC Owned PCStaff Owned/Home PCRetired Staff Owned/Home PC

Helpdesk Services -
Diagnosis & Repair

Go buttonService Available

Caution buttonService Available through Advantage Scheme

Caution buttonService Available through Advantage Scheme
Sanitisation & Removal of Hard drives Caution buttonService Available through 3rd party - TCSI Caution buttonService Available through 3rd party - TCSI Caution buttonService Available through 3rd party - TCSI

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

What software is available to me?

ServiceUCC Owned PCStaff Owned/Home PCRetired Staff Owned/Home PC

Software - MS Office

Go button

Caution button

Stop buttonNo Licence Available

Software - Endnote

Go button

Stop buttonNo Licence Available

Stop buttonNo Licence Available

Software - SPSS

Go button

Go button

Stop buttonNo Licence Available

Software - F-secure

Go button

Go button

Go button

Software - Minitab

Go button

Stop buttonNo Licence Available

Stop buttonNo Licence Available

Sofware - SAS

Go button

Go button

Stop buttonNo Licence Available

Software - Visual Studio

Caution buttonLicence Available through Dreamspark

Caution buttonLicence Available through Dreamspark

Stop buttonNo Licence Available

Software - Mathematica

Caution button

Caution button

Stop buttonNo Licence Available

Software - Windows OS

Go button

Stop buttonNo Licence Available

Stop buttonNo Licence Available

Software - Mac OS

Stop buttonNo Licence Available

Stop buttonNo Licence Available

Stop buttonNo Licence Available

 Software - Other Caution button Caution button Caution button

*PC - Personal Computer includes desktops & laptops from all Maunfacturers

Personal Computer Support

Summary: What personal computer support is available for UCC staff.

Primary users of this service: Staff, Retired Staff

Who to contact to use this service: E: helpdesk@ucc.ie | T: 490 2120 | IT Services |

Contact to discuss this service:

Strategic Focus: Staff Experience

Service Webpage

IT Services Department

Seirbhísí TF

Room 3.34, 3rd floor, T12 YN60

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