Service Availability Chart

Can I connect to the UCC network?

ServiceUCC-Owned PCPersonal PC
Wi-Fi

LAN (UCC Wired Network)

✓ - through Virtual App

Updated March 2021

Can I get support if my PC has errors?

ServiceUCC Owned PCStaff Owned/Home PC
Helpdesk Services: Diagnosis & Repair

✓ 

✓ - Service Available through Advantage Scheme

Updated March 2021

What software is available to me?

ServiceUCC Owned PCStaff Owned/Home PC
MS Office

✓ -  depending on account license type

✓ - depending on account license type

Endnote

SPSS

F-Secure

Minitab

SAS

✓ - School of Mathematics only

✓ - School of Mathematics only

Visual Studio

✓ - License available through Dreamspark

✓ - License available through Dreamspark

Mathematica

✓ - SEFS Staff only

✓ - SEFS Staff only

Windows OS

Mac OS 

Updated March 2021

Personal Computer Support

Summary: What personal computer support is available for UCC staff/

Primary users of this service: Retired Staff, Staff

Who to contact to use this service: E: Helpdesk@ucc.ie | T: (021) 490 2120 | IT Services |

Contact to discuss this service:

Strategic Focus: Staff Experience

Service Webpage

IT Services Department

Seirbhísí TF

Room 3.34, 3rd floor, T12 YN60

Top