Permanently add Shared Mailbox to OWA

Step 1 - Make sure that you have permission for the Shared Mailbox before moving to step 2

• In this guide tutorial, faisal.buzaid @ucc.ie is used as an example of a primary mailbox
• In this guide tutorial, eag.support @ucc.ie is used as an example of a shared mailbox

Step 2 – Open a web browser and navigate to http://o365.ucc.ie

Step 3 – Logon using your UCC email credentials

• Follow the instruction to login e.g. type your username and password

Step 4 - Click on Mail icon

Step 5 – Click More

• Make sure that Folders drop-down list is expanded

Step 6 – Right Click on your primary email

• Select Add shared folder

Step 7 – Type the Shared Mailbox address

• The Shared Mailbox should be popped up from Directory
• Select the Shared Mailbox
• Click Add

Step 8 – Now, the Shared Mailbox should be added to the list on the side permanently

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