Response to COVID-19

5 Sep 2020

Timeline of Events within IT Services March to May 2020.

Over the last few years, the implementation of the IT Services Digital Strategy had resulted in the rollout of several systems which would be key to successfully moving learning, teaching and working from physically on premise to online by using Canvas, O365, Teams, Panopto, Google Suite and others.

Eve of the Pandemic

Monday 9th – Thursday 12th March

  • Moved our helpdesk phones to the Cloud
  • Checked online monitoring was ready
  • Increased the capacity to our Remote Servers
  • Strengthened our Online Security (MFA)
  • Practiced our contingency, with each team working from home on different days
  • Braced ourselves and kept communicating.

UCC Campus Shutdown

Friday 13th March

  • IT Staff take delivery of laptops for our staff
  • Student Union distribute our student laptops to students
  • Closed all open helpdesk/service calls
  • Cancel on premise visits and moved to work remotely
  • On site Rota held in place for critical IT Services.

Keep Teaching – Keep Learning – Keep Working

Monday 16th March

  • UCC Launched its Keep Teaching Campaign
  • 4500 hours of lecture footage daily
  • 7000 Microsoft Teams chats daily
  • 60,000 minutes of online learning video
  • 483 online meetings took place that week.

HSE Contact Tracing Centre Moves into UCC

Wednesday 25th March – Thursday 18th June

UCC played an important role in supporting contact tracing for the HSE South West Region and IT Services worked closely with the HSE to get the centre up and running and supported throughout.

  • Cork’s HSE Contact Tracing Hub is based in UCC Boole Basement. Room for 40-60 agents on premises
  • 30 staff from HSE Public Health team
  • Emergency Response based in Erinville
  • Managing the movement of Oncology units from Mercy/ CUH to Brookfield.

Watch this short video created by Stephen Bean and published on the Irish Times about how UCC transformed the Boole Basement into a contact tracing hub.

Online Examinations

Friday 24th April – Friday 8th May

Making sure our students could completed their academic year was the top priority for IT Services. This process was led by the Exams Business Continuity Group, chaired by John McNulty. During exams IT Services focused on:

  • Supporting academic preparation
  • Providing stable technology
  • Providing extended support hours.

IT Services Department

Seirbhísí TF

Room 3.34, 3rd floor, T12 YN60