- Staff IT Service Desk
- IT Training
- IT Service Catalogue
- IT Security
- Infrastructure and Security Standards
- Online services
- Storage Options
- Return to Work on Campus
- Teaching or Working Remotely
- Student IT Services
- IT Services Newsletter
- History of Computing in UCC
- IT Vacancies
- Open Days
Response to COVID-19
Timeline of Events within IT Services March to May 2020.
Over the last few years, the implementation of the IT Services Digital Strategy had resulted in the rollout of several systems which would be key to successfully moving learning, teaching and working from physically on premise to online by using Canvas, O365, Teams, Panopto, Google Suite and others.
Eve of the Pandemic
Monday 9th – Thursday 12th March
- Moved our helpdesk phones to the Cloud
- Checked online monitoring was ready
- Increased the capacity to our Remote Servers
- Strengthened our Online Security (MFA)
- Practiced our contingency, with each team working from home on different days
- Braced ourselves and kept communicating.
UCC Campus Shutdown
Friday 13th March
- IT Staff take delivery of laptops for our staff
- Student Union distribute our student laptops to students
- Closed all open helpdesk/service calls
- Cancel on premise visits and moved to work remotely
- On site Rota held in place for critical IT Services.
Keep Teaching – Keep Learning – Keep Working
Monday 16th March
- UCC Launched its Keep Teaching Campaign
- 4500 hours of lecture footage daily
- 7000 Microsoft Teams chats daily
- 60,000 minutes of online learning video
- 483 online meetings took place that week.
HSE Contact Tracing Centre Moves into UCC
Wednesday 25th March – Thursday 18th June
UCC played an important role in supporting contact tracing for the HSE South West Region and IT Services worked closely with the HSE to get the centre up and running and supported throughout.
- Cork’s HSE Contact Tracing Hub is based in UCC Boole Basement. Room for 40-60 agents on premises
- 30 staff from HSE Public Health team
- Emergency Response based in Erinville
- Managing the movement of Oncology units from Mercy/ CUH to Brookfield.
Watch this short video created by Stephen Bean and published on the Irish Times about how UCC transformed the Boole Basement into a contact tracing hub.
Friday 24th April – Friday 8th May
Making sure our students could completed their academic year was the top priority for IT Services. This process was led by the Exams Business Continuity Group, chaired by John McNulty. During exams IT Services focused on:
- Supporting academic preparation
- Providing stable technology
- Providing extended support hours.