Updates

  • IT Service Desk

    03 Feb 2020
    IT Service Desk

    The IT Service Desk handle a wealth of queries and help solve your IT problems. In 2018/19 the Service Desk logged almost 18,000 calls which included request for services and IT incidents.

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  • Returning to Campus

    05 Sep 2020
    Returning to Campus

    Over the past five months UCC staff have coped with significant changes in how we work. During the coming months we will face additional challenges as we start to return to work on campus. We are going to return to a different workplace, with restrictions on ways of working. We want to advise you on the IT considerations when returning to campus.

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  • Staying Safe Online

    05 Sep 2020
    Staying Safe Online

    Universities at increased risk of cyber attack. 5 tips to protect you and UCC online.

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  • IT Training

    05 Sep 2020
    IT Training

    IT Services Training Team are delighted to announce the launch of UCC’s Microsoft Learning Pathways, a self-learn tutorial portal, which has been customised for use in UCC. IT Training delivered 40 MicroSessions to over 600 staff during May, June and July. 

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  • Response to COVID-19

    05 Sep 2020
    Response to COVID-19

    Timeline of Events within IT Services March to May 2020.

    Over the last few years, the implementation of the IT Services Digital Strategy had resulted in the rollout of several systems which would be key to successfully moving learning, teaching and working from physically on premise to online by using Canvas, O365, Teams, Panopto, Google Suite and others.

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  • Tips & Tricks

    05 Sep 2020
    Tips & Tricks

    Since March IT Services have shared some useful tips on a wide variety of topics including, Teams, 0365, Storage Options, Training and many more. These tips and tricks are shared via email every week, so keep an eye on your inbox.

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IT Services Department

Seirbhísí TF

Room 3.34, 3rd floor, T12 YN60

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