Service Availability Chart
Can I connect to the UCC network?
Service | UCC-Owned PC | Personal PC | Retired Staff PC |
---|---|---|---|
Wi-Fi |
✓ |
✓ |
✓ |
LAN (UCC Wired Network) |
✓ |
✓ - through Virtual App |
✗ |
Updated March 2021
Can I get support if my PC has errors?
Service | UCC Owned PC | Staff Owned/Home PC | Retired Staff Owned/Home PC |
---|---|---|---|
Helpdesk Services: Diagnosis & Repair |
✓ |
✓ - Service Available through Advantage Sceheme |
✓ - Service Available through Advantage Scheme |
Updated March 2021
What software is available to me?
Service | UCC Owned PC | Staff Owned/Home PC | Retired Staff Owned/Home PC |
---|---|---|---|
MS Office |
✓ - depending on account license type |
✓ - depending on account license type |
✓ - depending on account license type |
Endnote |
✗ |
✗ |
✗ |
SPSS |
✓ |
✓ |
✓ |
F-Secure |
✗ |
✗ |
✗ |
Minitab |
✓ |
✗ |
✗ |
SAS |
✓ |
✓ |
✗ |
Visual Studio |
✓ - License available through Dreamspark |
✓ - License available through Dreamspark |
✗ |
Mathematica |
✓ - department specific |
✓ - department specific |
✗ |
Windows OS |
✓ |
✗ |
✗ |
Mac OS |
✗ |
✗ |
✗ |
Updated March 2021
Personal Computer Support
Summary: What personal computer support is available for UCC staff/
Primary users of this service: Retired Staff, Staff
Who to contact to use this service: E: Helpdesk@ucc.ie | T: (021) 490 2120 | IT Services |
Contact to discuss this service:
Strategic Focus: Staff Experience