Service Availability Chart
Can I connect to the UCC network?
| Service | UCC-Owned PC | Personal PC | Retired Staff PC |
|---|---|---|---|
| Wi-Fi |
✓ |
✓ |
✓ |
| LAN (UCC Wired Network) |
✓ |
✓ - through Virtual App |
✗ |
Updated March 2021
Can I get support if my PC has errors?
| Service | UCC Owned PC | Staff Owned/Home PC | Retired Staff Owned/Home PC |
|---|---|---|---|
| Helpdesk Services: Diagnosis & Repair |
✓ |
✓ - Service Available through Advantage Sceheme |
✓ - Service Available through Advantage Scheme |
Updated March 2021
What software is available to me?
| Service | UCC Owned PC | Staff Owned/Home PC | Retired Staff Owned/Home PC |
|---|---|---|---|
| MS Office |
✓ - depending on account license type |
✓ - depending on account license type |
✓ - depending on account license type |
| Endnote |
✗ |
✗ |
✗ |
| SPSS |
✓ |
✓ |
✓ |
| F-Secure |
✗ |
✗ |
✗ |
| Minitab |
✓ |
✗ |
✗ |
| SAS |
✓ |
✓ |
✗ |
| Visual Studio |
✓ - License available through Dreamspark |
✓ - License available through Dreamspark |
✗ |
| Mathematica |
✓ - department specific |
✓ - department specific |
✗ |
| Windows OS |
✓ |
✗ |
✗ |
| Mac OS |
✗ |
✗ |
✗ |
Updated March 2021
Personal Computer Support
Summary: What personal computer support is available for UCC staff/
Primary users of this service: Retired Staff, Staff
Who to contact to use this service: E: Helpdesk@ucc.ie | T: (021) 490 2120 | IT Services |
Contact to discuss this service:
Strategic Focus: Staff Experience