IT Services for Retired Staff
IT Services for Retired Staff
Summary: This service provides information on the services available to retired UCC staff. Please note that the list of services offered may change over time.
Primary users of this service: Retired Staff
Who to contact to use this service: IT Service Desk | E: Helpdesk@ucc.ie | T: +353 (0)21 490 2120 | IT Services |
Contact to discuss this service: Donal Kingston | E: D.Kingston@ucc.ie | IT Services |
Strategic Focus: Staff Experience
On request, staff can continue to use their UCC staff email on retirement. A once off request for continued access can be made through the IT service desk portal https://servicedesk.ucc.ie or by contacting the desk via email or phone, https://www.ucc.ie/en/it/services/helpdesk/. The request can be submitted in advance of retirement to avoid an interruption to service.
Please note that the default position is for accounts to close 60 days after retirement, unless otherwise notified to IT Services, and to allow the staff member time to save data that may need to be retained. Reminders of any expiration will be emailed in advance.
On retirement, staff email addresses are moved from their department/school staff distribution list to the Retired staff list. Please note that a service for continued UCC community engagement is also available through the UCC internal communications platform WorkVivo, see below.
Because of the way Microsoft now licence their products, the licence applied to the email accounts of retired staff provides only web browser access to the mailbox from a regular computer or laptop but continues to provide full access through a mail application such as Microsoft Outlook on a smartphone or tablet only.
Retired staff can request a full Microsoft licence from their Department/School (currently €100 per annum) that provides full Outlook access to email on their desktop or laptop computer, particularly if they continue to participate in the activities of their department/school. The department/school manager can request an account upgrade by using the IT Services Sponsored account online process https://www.ucc.ie/en/it/services/logonaccounts/
Employee Self Service (ESS)
Retired staff can continue to use the universities HR employee self-service, (ESS) https://ess.ucc.ie
IT Service Desk
Retired staff can continue to contact the IT Service Desk for assistance with their logon account, accessing email, Microsoft Office 365, Google Gsuite, Workvivo and using Eduroam, https://www.ucc.ie/en/it/services/helpdesk/.
Retired staff can retain their UCC logon credentials (email address, username and password) for access to services. As security of logon accounts is particularly important, all accounts are subject to multifactor authentication. https://www.ucc.ie/en/is/services/mfa/.
Self Service Password Reset
A self-service password reset service is available to help manage the logon account password, https://www.ucc.ie/en/it/services/passwordreset-sspr/.
Logon accounts that remain inactive or considered to be dormant are removed according to the UCC Logon Accounts Policy.
Microsoft Office 365
Retired staff who continue to use their logon account, also have access to Microsoft Office 365 services, including email as already described above, and to the online browser-based versions of Microsoft Office (Word, Excel, PowerPoint, OneNote, OneDrive…etc). Both desktop and browser-based access to Microsoft Teams is currently also available
Retired staff can request a full Microsoft licence from their Department/School (currently €100 per annum) that provides full access to Microsoft Office (Word, Excel, PowerPoint, OneDrive, OneNote, Outlook…etc) on their desktop or laptop computer if they continue to participate in the activities of their department/school. The department/school manager can request an account upgrade by using the IT Services Sponsored account online process https://www.ucc.ie/en/it/services/logonaccounts/.
Retired staff will have access to UCC's internal communications platform for staff, Workvivo, where they can engage with others within the wider UCC community, learn about university news and events, and view their school or departmental updates. Helpful information about and how to use Workvivo is here, https://www.ucc.ie/en/staff/workvivo/.
Computer Hardware Purchasing, Repairs and Maintenance
Retired staff can continue to purchase desktop and laptop computers through the HEANET online store, https://www.heanet.ie/store The store provides preferential pricing to the higher education community. The online store has computers to purchase from Apple, Dell and Microsoft, among others. IT Services recommends including several years warranty with all new computer purchases.
For out of warranty repairs and maintenance, IT Services advise using a reputable local computer repair business, the UCC staff Advantage Scheme https://www.ucc.ie/en/hr/benefits/advantage/ should be consulted for any relevant offers.
Retired staff can continue to avail of discounted software through the Heanet online store, https://www.heanet.ie/store which includes software from Microsoft and Adobe. Retired staff could also contact Micromail, https://www.micromail.com/ for other software.
Due to restrictions of software licences, third party software applications that are licenced by the university are for use by full time staff and some groups of registered students only.